ArchitecturalDepotReviews 6,703

Ordered PVC shiplap for a bathroom ceiling. I then went to other sites to find PVC crown molding and I noticed that every other PVC product had the California Prop 65 warning (cancer, birth defects and reproductive harm). This caused great concern that I had just ordered toxic shiplap planks on Architectural Depot's website. None of Architectural Depot's PVC products have the prop 65 warning on their website; I've looked. I found this very hard to believe as PVC products on other websites contain the prop 65 warning. My order was not set to ship until tomorrow, according to an email I received, so I called immediately to cancel because I feared that the planks contained toxic pthalates. The representative said that the items had already shipped and could be returned but that there would be no refund for the $100+ shipping fees and that a restocking fee would apply. I said that I wanted to speak to a manager about their Prop 65 testing and claims. Manager, Karen Selleck, got on the line and assured me that their products passed Prop 65 regulations and fell below toxic limits. She could not offer me any proof of this. I kept insisting that I be provided with some sort of proof or at least the name of the lab that did the testing, because this day and age, you can't trust people's word. She proceeded to argue with me and then went on to accuse me of using this "pvc concern" as a way of getting out of paying return shipping and restocking fees. I am a customer, calling with a very very serious concern about toxic products that I could be putting in my home, where I am raising my babies... and this was what she had the nerve to say to me. I will NEVER EVER again do business with this company! If a customer calls with a serious, legitimate health concern about your potentially toxic products, you NEVER accuse them of using that to get out of return fees and my goodness, you better have proof behind your big claims! Your health is your most valuable asset! Don't let people toy with it. Shop somewhere else.

Have good selection of shutters, easy to order. My only negative would be on the "custom" size order we received. I wish I would have realized that the custom shutters came with only the shutter loks and not the screws. Our other order came with both loks and screws. When I called about ordering the screws, they charge $3.19 for a set of 12, and $12.79 for shipping!
Thinking they surely wouldn't charge the costly shipping charge for such a small item, I called customer service and was told I would be held to that shipping charge. Not going to happen!
Otherwise, I had a good experience and they offer a good selection of products.