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Oregon
1 review
0 helpful votes
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Condiments.
August 9, 2023

Ordering hamburgers and French fries. Asked for catsup. Did not get any. This is not a first time result when placing orders here. They have failed to supply catsup packets when ordering in the past.

Date of experience: August 8, 2023
Virginia
1 review
0 helpful votes
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Arbys rating
January 1, 2024

I give them a 1 star
Anymore the breakfast sausage/gravy
Containers are to small to eat out of they have to give to 2 containers...never enough gravy have to order extra...more money waisted
I see they do not have a good star anyways
It is bad when i have to bring my own plate from home or take it home and eat it so i have a big enough container to eat it
I use to go a lot until all this s.t started
There gravy is better than polits truck stop.so maybe the owner should go to there store and order 2 biscuit /gravy
Then let the owner go across the street to pilots and order 2 of the samethen you understand what i mean
I stopped goinh for that reason
Not worth the mess

Date of experience: January 1, 2024
North Carolina
1 review
4 helpful votes
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Bait & Switch
October 26, 2023

While patronizing two different establishments I was denied my request for the advertized "Philly Cheese Steak. One said they were,"Out of them". The other said it was discontinued. This is UNACCEPTABLE from such an honorable name in service.

Date of experience: October 26, 2023
California
1 review
0 helpful votes
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Not as advertised
February 4, 2024

Ordered the fish sandwich, it wasn't on a toasted sesame seed bun, not even a toasted plain bun. It's usually hit and miss with the Arby's in MacArthur WV

Date of experience: February 4, 2024
Alabama
1 review
1 helpful vote
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Horrible Restaurant
March 5, 2023

Bad Service always saying they don't have any roast beef food... Bad attitude and ignored at laughed at and was told no once. Arab, AL. Location Never eat here again.

Date of experience: March 5, 2023
Pennsylvania
1 review
1 helpful vote
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Ordered small curly fries
September 15, 2023

Look how small the box is? It's a mini box for a kid. They were cold and they didn't even fill it. Will not go back! Plus I ordered a sandwich with red ranch and they gave me a packet of white ranch?

Date of experience: September 15, 2023
Pennsylvania
1 review
1 helpful vote
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Every time I stop at the arbey in wind gap it's an adventure wrong food for my order cold frys slow service not very clean I love arbey but this one needs help

Date of experience: June 22, 2019
Canada
1 review
0 helpful votes
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Still hungry
March 22, 2023

I thought that once was bad but now after 2 trips to the 50st store they still can not get it right as the first time they did NOT include our mozza sticks and the curly fries. The sandwiches were microwaved and the curly fries were overcooked and the mozza sticks were undercooked which makes me think that there are some lazy people working at this store. The staff tried to make excuses but as I had to wait for the traffic to clear up so I could back out of the stall I was parked in, i did not see anyone from the store trying to give me the rest of the order as where I was parked I had a clear view of the store entrance, so the staff must of thought they could CTA by telling me that they tried to catch me. This is not the first time that this has happened but it will be the last as I will take my money elsewhere

Date of experience: March 22, 2023
Florida
1 review
0 helpful votes
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As soon as I walked in I was in disbelief as I saw a confederate flag and racial slurs being said I wanted to have a jalapeño bacon chicken wrap and the employee told me to $#*! off and now i will never ever e come to this location agin.

Date of experience: March 21, 2022
New Mexico
1 review
0 helpful votes
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Wrong Order
September 28, 2022

Website said this location had salads. Did not. So, ordered a Jr Arby sandwich instead. Also, ordered a Chicken Bacon Sandwich through the drive up. Got home and did not get the Jr Arby's. We got a very expensive mushy cheese crap and little roast beef. The Chicken Bacon Swiss Sandwich bread crust was hard, dry and maybe OLD! New ARBY'S sucks!
Restaurant #8903 Ticket ID#AACZ6K3WAGFB 6:43PM

Date of experience: September 28, 2022
Indiana
1 review
0 helpful votes
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Arbys suck!
April 11, 2023

Had the fish at the Arbys in Mishawaka IN.It came out dry and old.You could tell by the beigey color.I took it back and made them give me a fresh one.what are they thinking?I feel for those who buy and take it home.I used to love Arby's.But the last few times we've been there the service is terrible and the food has been getting suckier and suckier.We won't be back.you need a no star rating.unfortunatly there is non here and I have to put something in order to send this.but it does not deserve a star at all.

Date of experience: April 11, 2023
New York
1 review
0 helpful votes
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Terrible
December 3, 2023

Very disappointed with the quality of the food mac and cheese bites were burnt sandwiches tasted horrible. Had to repeat my order 4 times. Will not be going back to the burnham pa arbys

Date of experience: December 3, 2023
Florida
1 review
1 helpful vote
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Rude service
March 28, 2022

Plantation location on university and sunrise in fla has rude and untrained people on staff. In my casevit was a moron named Darvin. He talks so that you cannot understand him and tells you to read the menu instad of bothering him with questions. In my case 84 YO Senior and i cannot find nor see items and prices on those convulated boards. So I asked price of the corned beef reubin meal. Darvin wouldnt tell me. So this POS is a poor excuse as a representative of Arby. You lost me as a customer and anyone else I can persuade to boycott.

Date of experience: March 28, 2022
Indiana
1 review
0 helpful votes
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Sucks
June 11, 2022

Set in line 15 minutes in the poring down rain waiting for someone to come back to the speaker to take out order kept saying help anybody there and got on minute please rain sti poring down be with you soon with some idiot behind me honking his f cking horn like I could do something about the wait total of about 25 minutes to and thru drive thru now that's fast drive Thru service just like fast food service should be NOT screw arby's

Date of experience: June 11, 2022
Kentucky
1 review
1 helpful vote
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To expensive
April 7, 2023

Don't eat at Arby's anymore got a medium and wind up getting a small so I asked the employee if it was a med she said yes, and it cost 11.00 it's not worth it. I'll never eat hear again!

Date of experience: April 7, 2023
Ohio
1 review
1 helpful vote
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BIG DISAPPOINTMENT
January 22, 2023

Hadn't been to Arby's for awhile in Lawrenceburg, In but a friend and I wanted a reuben sandwich and I remembered Arby's to have a great one. NOT NOW! Small bit of corned beef, sad, little kraft and sauce and lots of bread. Won't do again!

Date of experience: January 22, 2023
South Carolina
5 reviews
6 helpful votes
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REALLY PISSED-OFF at the girl employee ("OT") who took my 12/08/23 order at the drive-thru. I
Repeatedly questioned her order $$ amount at the Pay window and told her the Arby's website clearly shows a "Double Roast Beef" for a Limited Time Price of $4.00. She just kept saying that "her system" did not show that price and I must have saw the wrong item. B___S___! & INSULTING!

Instead of me paying $8.00 for 2 Double Roast Beef, I had to pay $12.38 for these 2 items.
THIS IS ABSOLUTELY WRONG and stupid for their employee(s) to not know what is shown on the Arby's Website and charge your customers accordingly.

Arby's is NON-RESPONSIVE for reimbursement for the damn discrepancy and her insistence that I can't
Read the damn website correctly. Again, INSULTING!

Date of experience: December 18, 2023
Tennessee
1 review
1 helpful vote
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Ribeye garlic sandwich
January 26, 2023

Looked forward to trying the new ribeye garlic sandwich based on the commercials and pictures. Got one today and it was so small and nothing like advertised. Well I'll know not to get it again.

Date of experience: January 26, 2023
Washington
3 reviews
6 helpful votes
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I'll eat just about anything but I won't ever eat Arby's crispy fish sandwich again. Totally disgusting.

Date of experience: March 10, 2024
Utah
1 review
1 helpful vote
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Cheesestake
September 12, 2022

That sandwich is by far the worst sandwich I have ever tried to eat. I don't like bell peppers, so I asked to have them removed, that didn't improve the taste at all

Date of experience: September 12, 2022

Overview

Arby's has a rating of 1.4 stars from 303 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Arby's most frequently mention roast beef, curly fries and fast food. Arby's ranks 316th among Restaurants sites.

service
151
value
146
shipping
40
returns
44
quality
134
+76