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Aqua Science

Overview

Aqua Science has a rating of 4.3 stars from 1,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Aqua Science most frequently mention customer service, pressure tank and free shipping. Aqua Science ranks 3rd among Water Filter sites.

service
283
quality
967
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2,330 reviews
How would you rate Aqua Science?
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New Hampshire
2 reviews
0 helpful votes
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Water Tank
August 31, 2024

No account required to see price or make an order. I saw the exact product twice the price on other sites. Quick and easy. Free shipping a major plus!

Date of experience: August 21, 2024
North Carolina
1 review
0 helpful votes
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My well pressure tank failed unexpectedly, but I was relieved to find the parts I needed to install a new tank from Aquascience for a reasonable price. My order shipped quickly, and Aquascience was even able to make a last minute change to it with no issue. When I received the parts I was happy with most of them and was able to install my new tank. But unfortunately the pressure gauge Aquascience sent was visibly faulty. An internal metal part was warped and the gauge could not read any higher than 40 psi without getting stuck. I'd return it, but the shipping and restocking fees do not make it worthwhile, so I just bought a replacement at a local Ferguson store.

Date of experience: February 2, 2023
Arizona
1 review
0 helpful votes
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Had company service for years. A few years ago reverse osmosis replaced. Each year we pay for filter change. They changed their policy that any equipment over 10 years had to be replaced for them to work on it. This was a message loud and clear that they expect you to buy new from them every 10 years regardless of the condition of the equipment. Though they sold us the equipment at the very most 5 years ago they have no record of the sale but discloses they have to establish date. This sounds to me like a company who cares only about their profit and the heck with the customer. NO MORE AQUA SCIENCE for us. There are too many companies who want business. We read where they were having issues with their company, now we know why. Perhaps it's time to look at the saltless system, with a company who values their customers.

Aqua Science attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 24, 2023
Connecticut
1 review
0 helpful votes
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Excellent Experience
April 15, 2022

I will definitely order from Aqua Science again. I placed my order and it was at my house 2 days later. Unfortunately, one of the items (oversized product) arrived damaged. I contacted Aqua Science (Jim) and received a replacement at my house the following day, they also provided a return label to ship the damaged product back. All other products were of high quality and I couldn't have received any better customer service, thank you!

Date of experience: April 15, 2022
Florida
1 review
0 helpful votes
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Great service from this company
November 7, 2022

I originally received an incorrect set of parts for my water softener but when I called I received excellent customer service in order to get the right parts shipped out quickly and a shipping label for the incorrect parts. They are first-rate company and I will use them again for other things in the future!

Date of experience: November 7, 2022
Illinois
1 review
0 helpful votes
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Great Company
July 1, 2024

Order arrived quickly...there was some damage to a piece that occurred during shipping, but customer service was very responsive and a new part was shipped out right away.
Thank you!

Date of experience: June 21, 2024
New York
1 review
0 helpful votes
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Happy Customer
February 3, 2023

I was happy with the products and the prices! I had two interactions with customer service, both positive.
First I phoned and asked for a part that I did not see online. It was easy to talk to a real person and they were knowledgeable about the products. It was special ordered for me, arrived in a reasonable amount of time and my order was then shipped and I received it quickly.
When i received my order, there was a mistake. I phoned customer service and it was resolved immediately and without any fuss. Mistakes can happen, its how a company deals with them that is the real measure of good service. I will not hesitate to purchase again.

Date of experience: February 3, 2023
Indiana
1 review
0 helpful votes
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Tremendous Savings Over Retail Sales
January 13, 2023

I have purchased other products from AquaScience and have been pleased. I had my water analyzed and system designed about 11 years ago but didn't order it. The ordering process was very fast. I had a few issues but worked through them.

Date of experience: January 13, 2023
New York
1 review
0 helpful votes
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10 Stars Customer Service!
April 7, 2024

I don't think I've had a customer service quite like Aqua Science before. Ms. Serina Casey elevated this DYI home project to a professional level job site. Literally guiding through from what the project requiring to investigating further issue via series of job site pictures extremely efficiently. I can't thank enough Ms. Casey for her guidance and help! As a personal working in a field of architectural profession, I highly recommend Aqua Science for their dedication in service and the quality of product.

Date of experience: March 28, 2024
California
1 review
0 helpful votes
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Fast and efficient
March 15, 2023

Called in looking for a part and was met with a very solid sales experience. Found the parts I needed and shipped them to me in a timely fashion. Appreciate the friendly customer service and expedient delivery

Date of experience: March 15, 2023
Virginia
1 review
0 helpful votes
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Water Supply Down
April 19, 2023

The Product/Service rep was extremely helpful, my house water was down due to a freeze destroying my main water filter housing and canister. He detailed my replacement product, and got it to me within 2 days. Major props to him,.

Date of experience: April 19, 2023
Connecticut
3 reviews
0 helpful votes
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Returns Easy
December 18, 2021

Ordered on Wednesday and arrived on Thursday. I had the pump out but found a broken wire to the pump. Called Aqua Science to return the pump they excepted it without question. Really great service and will use them again

Date of experience: December 18, 2021
Rhode Island
2 reviews
0 helpful votes
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Great service and advice
March 29, 2023

I'm installing a Well, Tank & Booster pump for irrigation. Serina & Jim advised me on the technical specs and put together a comprehensive package for me - answered all my novice questions. Great experience.

Date of experience: March 29, 2023
Illinois
1 review
0 helpful votes
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Searching for well holding pressure tanks in an economy of supply shortages was tough but Aqua Science came through with what I needed! Also, the sales team answered the many questions I had about sizing of tank, piping, pressure, hook-up and asked me several questions that lead to the correct hook-up kit and fittings to send me. They were very detail oriented, not missing a step in materials that I needed to fit the tank in my house, even to the logistics of the delivery means of the truck needing to have a tail gate that lowers the tank to the ground. They wewre very polite and have their act together!

Date of experience: July 2, 2022
Washington
1 review
0 helpful votes
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Not a scam lol
March 30, 2022

I will say I was a little apprehensive at first due to name recognition or lack of it for me, however product arrived quickly and at a good price, so I'm very satisfied and in the future if the need arises I'll be sure to revisit.

Date of experience: March 30, 2022
New York
1 review
0 helpful votes
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Excellent service
August 24, 2024

Easy to shop online and find the product I needed which was an exact match to the existing one I was replacing.

Date of experience: August 14, 2024
Ohio
1 review
0 helpful votes
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Wellmate WM-6
January 23, 2023

Bought this to re-place current WellmateWM-6 that I've had for over 16 years. Recieved pressure tank on time and undamaged. The quick hitch makes installation so easy, our old one did not have this feature.

Date of experience: January 23, 2023
New York
1 review
0 helpful votes
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I needed a replacement for a UV lamp for my home water filtration system. The customer support was great, confirmed the part number I needed and shipped quickly. I received the order a day after it was shipped. I will continue to use Aqua Science for my needs.

Date of experience: June 13, 2024
Michigan
1 review
0 helpful votes
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We'll tank assembly
October 11, 2023

I contacted Aqua Science about well tank and control set-up for my well and it was very refreshing to talk to such a knowledgeable person. They knew exactly what I was trying to do and provided me with all the parts I needed. And even provided me a better more efficient and safer way to plumb it together. The parts were shipped the same day and I received everything I ordered and it was packaged so nothing got damaged. Excellent service I would definitely recommend them!

Date of experience: October 11, 2023
Pennsylvania
1 review
0 helpful votes
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Review of Thai company
August 21, 2023

I found this company on the internet while searching for stainless well fittings for my home.
Ordered a kit with a few optional parts and it arrived earlier than it said it would.
I'm very happy with the process and parts thanks

Date of experience: August 21, 2023