From the business
We help people save money and fix their broken appliances quickly by providing quality parts and free repair help.
AppliancePartsPros Reviews Summary
AppliancePartsPros has a rating of 3.1 stars from 351 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AppliancePartsPros most frequently mention customer service, next day and quick delivery. AppliancePartsPros ranks 8th among Appliance Parts sites.
My original order got lost in the mail. I emailed and the AppliancePartsPro representative was very responsive and fixed the problem immediately. I would shop with them again for sure.
We bought a gas washing machine but we use propane gas, so we needed a converter. We looked at all the large box stores and the appliance repair shops locally with no luck. A friend told us about you so we ordered the part. Ordering the part was so easy as we had help with every step. Even the instructions were easy to follow, as we are not appliance repair people at heart. The chat was instant with somebody to help. I can't rate the 800 number as we never had to use it because the chat was so easy and quick. My husband said replacing the part was easy enough he thinks he is now to be called an appliance repair man...
Thank you for writing this review. We hope the repair was successful.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Only received 1 out of 4 caps, customer service was not the best when looking for parts
My glass insert came in quickly, wrapped extremely well to protect it. The glass went right in for a perfect fit.
Thank you for telling us. Congrats on the repair.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Appliance Parts Pros was the best. They had the part I needed and at a very good price. The associate was extremely friendly and knowledgeable and answered all my questions. I will definitely be calling them the next time I need parts.
Thank you for sharing your experience. Don't forget to check us out on Facebook.
Kind Regards,
Cheryl T,
Customer Correspondence Team
AppliancePartsPros is a great site for appliance parts. They have a fairly extensive selection of parts, particularly for older model appliances. Plus, they have Simon. Simon is a repairman who makes videos demonstrating in detail how to install many of the parts that AppliancePartsPro sells. Prices are competitive, shipping is fast.
Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Once I had the model number of my oven, finding the exact part I needed was simple. It was in stock, and shipped very quickly. I am very happy with my transaction.
Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Very fast and correct! Very happy! They sent the part fast... received in only a couple days! Could not believe it when it arrived!
Thank you for taking the time to let us know how we did. Your review was very nice.
Kind Regards,
Cheryl T,
Customer Correspondence Team
The part fit properly as described and was also delivered within the time frame stated. What more could you want?
Thank you for filling out the survey. We appreciate your review.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Very quick delivery, awesome website (love the installation videos), good prices, and my go-to source for appliance parts.
Thank you for taking the time to review our site. Your feedback is much appreciated.
Kind Regards,
Cheryl T,
Customer Correspondence Team
My dryer stopped heating and I started doing some Internet searches to understand why. I found that it could 1-2 different issues. Thanks to appliancepartspro.com, I was able to purchase the right parts and watch their video in how to replace it. It was VERY easy and saved me money by not having to call a professional. Would definitely recommend them.
Thank you for sharing your feedback with us. We enjoy hearing from our customers.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Easy to order and return parts. Excellent customer service.
We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!
Kind Regards,
Cheryl T,
Customer Correspondence Team
Overall the price was good, service was excellent. Fedex had issue with package and had to return to them due to label unreadable. Customer service shipped another one out as soon as they heard it was being returned. When part did arrived, I was surprised to see if was only in an insulated bad. Part was slightly damaged due to it not being in a box, some plastic broke off and the terminals were slightly bend.
Thank you so much for taking the time to give us feedback. We are glad you liked our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Took only 4 minutes to remove and replace.
Fast service.
Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Totally surprised at the service and shipping from this company! This is the way American Companies should operate!
Thank you for using our site and for your feedback. We'll be there for you next time, too!
Kind Regards,
Cheryl T,
Customer Correspondence Team
I have had issues with one shelf in my refrigerator and working with your company has been so easy. Your staff is professional and helpful. Thank you.
Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Fast, friendly, and knowledgeable. 2 days later, old dishwasher is like new again simply relacing an old rack.
Thank you for letting us know how much you liked our services. We appreciate your endorsement!
Kind Regards,
Cheryl T,
Customer Correspondence Team
Great way to repair your appliances. The video is a genius idea! Makes it very easy.
Thanks for your feedback. We are happy to hear that the repair went well.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Very satisfied with this vendor. I have been always able to order exactly what I needed and have been very satisfied with my purchase.
Thank you for sharing your feedback with us. We enjoy hearing from our customers.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Ordered a part for a stove on 12/29/30. Webpage says part will be shipped out tomorrow. It is now a week later and I still don't have any movement to the tracking number they gave me. They did say the problem was the holidays. However, it has been A WEEK! What kind of holiday go they get? Just checked again Jan 5,2021, 3:56 pm Pacific Time, same status, 'Label Created'.
We're always striving to improve our customers' experience, so we appreciate your feedback. It looks like once your item shipped out, it was lost in transit by the courier. We did ship out a replacement package. I apologize for the inconvenience this has caused.
Kind Regards,
Cheryl T,
Customer Correspondence Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Cheryl T,
Customer Correspondence Team