From the business
We help people save money and fix their broken appliances quickly by providing quality parts and free repair help.
AppliancePartsPros Reviews Summary
AppliancePartsPros has a rating of 3.1 stars from 351 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AppliancePartsPros most frequently mention customer service, next day and quick delivery. AppliancePartsPros ranks 8th among Appliance Parts sites.
Received part timely. Very disappointed That for the amount of money spent we didn't receive screw covers.
It came in the next day and the video showed me how to do it was not easy but I couldn't have done it without the video, very helpful.
Thanks, Jon Roache
Thank you for writing this review. We're glad the video was helpful and the repair was successful.
Kind Regards,
Cheryl T,
Customer Correspondence Team
The description of parts on the website is accurate which made it easy to find the item needed. The shipping was fast making wait-time minimal. Thank you
You're welcome! Thank YOU for telling us and congrats on the repair.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Parts were priced well and arrived in a timely fashion!
Thank you for sharing your experience. Don't forget to check us out on Facebook.
Kind Regards,
Cheryl T,
Customer Correspondence Team
I called about a part for my refrigerator and they looked it up and was very helpful in getting me the right part and delivered very fast and worked out great! I would recommend you to everyone.
Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.
Kind Regards,
Cheryl T,
Customer Correspondence Team
It is a hassle when the mailing label for a return costs more than the item being returned. I paid for a part that turned out to be the wrong part and now it will cost me money to get my money back. Rather than have a single-price for mailing labels, perhaps the company can pro-rate the cost to avoid the imbalance I experienced.
Thank you for taking the time to share your experience with us. I do apologize for any inconvenience this situation may have caused. We do sell return labels, or you can choose to return an item through the vendor of your choice. Which is cheaper just depends on the part being returned, but you can always call us to check before you make your returns.
Kind Regards,
Cheryl T,
Customer Correspondence Team
When i called looking for a part, the CSA was very helpful in getting the correct part. I needed it overnighted and she was honest in telling me that the carriers won't guaranter overnight. Since the other option would have delayed the installation, i opted for overnight. It was worth it. It didn't get here overnight, but only one day later.
Thank you for taking the time to let us know how we did. Your review was very nice.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Technical support went through the trouble shotting process and picked the potential failures.
My machine is 26 years old and with your help in repairing it, I am good for another 25.
Thanks
Thank you for filling out the survey. We appreciate your review.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Have used this site before never had a concern or problem.
Thank you for taking the time to review our site. Your feedback is much appreciated.
Kind Regards,
Cheryl T,
Customer Correspondence Team
I ordered some kitchen 5 knobs for my daughter. They start sending one, by one, by one. I called three times, they were on back order. It's been 24 days, and still don't complete my order. They NEVER told me, they didn't have it. It's a shame, they advertised 2 day delivery. That's not true. I will never will buy anything from this company.
We're always striving to improve our customers' experience, so we appreciate your feedback. I do apologize for any inconvenience this situation may have caused. This part is on backorder, which means that we are currently out of stock and waiting for the manufacturer to provide us more. The estimated date of availability is unknown. Whirlpool has continued to delay providing us stock of the knobs at this time and is unable to give an estimated availability date. Again, I am sorry for the inconvenience this has caused.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Great help with online specialist and installed parts and everything went smoothly.
Thank you for sharing your feedback with us. We enjoy hearing from our customers.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Very helpful young man I will contact your company again great service
We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Very helpful tech support. Confirmed the correct part as the part number didn't match.
We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!
Kind Regards,
Cheryl T,
Customer Correspondence Team
I ordered online. Within 24 hrs my part was at my door.
Thank you so much for taking the time to give us feedback. We are glad you liked our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team
I had a hard time finding the right wheel. I ordered it from AppliancePartsPros. The first one got lost in transport. They sent a new one. Took a while to get it. I wasn't in a hurry. It arrived today and it fit perfectly and was easy to install. I needed to chat twice. Both of the staff I talked to were friendly and helpful.
Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Cheryl T,
Customer Correspondence Team
I was very satisfied with the shipments arriving in a very timely manner, the quality of the parts, and the video's made a complex job very easy for a DIY project!
Thank you for using our site and for your feedback. We'll be there for you next time, too!
Kind Regards,
Cheryl T,
Customer Correspondence Team
I would have purchased microwave replacement parts directly from GE but their website wasn't responding. The customer service people at AppliancePartsPro (APP) were friendly and helpful but the price for one of the parts was 2x GE's price. I provided the necessary information for APP to double check the price but APP refused to budge one penny off of their outrageous marked up price. No thanks! I won't be back.
We apologize if our pricing didn't meet your expectations because we do pride ourselves on striving to have the most competitive pricing for all parts that we sell. Everything we sell is sourced from the original manufacturer, so while our prices are based on theirs, we do our best to offer the most affordable parts with the best benefits that our competitors can't match. We offer free technical resources, a 365-day warranty, and price matching with comparable retailers.
Kind Regards,
Cheryl T,
Customer Correspondence Team
I received great customer service and the correct refrigerator drawer guide arrived quickly. Also received a great tip on how to extend the life of our refrigerator. Very grateful. Thank you.
Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team
The Samsung refrigerator's freezer door cams had cracked to pieces! Appliance Parts Pros gave me great guidance on what parts to get, ordered them up for me, and provided additional guidance through their U-Tube videos. Delivery was fast and the cam replacement went just as described, was quick and fairly easy. We saved a fortune by DIY-ing it!
Thank you for letting us know how much you liked our services. We appreciate your endorsement!
Kind Regards,
Cheryl T,
Customer Correspondence Team
Fast delivery. Fast delivery as promised. Fair price.
Thanks for your feedback. We are happy to hear that the repair went well.
Kind Regards,
Cheryl T,
Customer Correspondence Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to review our site. If you ever have any questions about what is included with an order, please don't hesitate to contact us.
Kind Regards,
Cheryl T,
Customer Correspondence Team