From the business
We help people save money and fix their broken appliances quickly by providing quality parts and free repair help.
AppliancePartsPros Reviews Summary
AppliancePartsPros has a rating of 3.1 stars from 351 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AppliancePartsPros most frequently mention customer service, next day and quick delivery. AppliancePartsPros ranks 8th among Appliance Parts sites.
Easy to locate parts on line. Quick accurate delivery.
The bins were sold out EVERYWHERE and even Appliance Parts Pros was waiting for more to come in from the manufacturer. When they did finally come in, they were promptly shipped to my house and arrived in pristine condition. Great company!
Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Got my order, it was wrong, tried to contact them but haven't received a reply.
Thank you for taking the time to share your experience with us. One of our agents reached out to you on 4/15 but hasn't received a reply from you. We would like to try to resolve this, so if you could get in contact us, we'll be happy to work with you.
Kind Regards,
Cheryl T,
Customer Correspondence Team
I accidentally broke the original oven part I ordered when I was installing it. When ordering a new one I was surprised to hear "no charge - accidents happen". Thanks for the great customer service experience.
Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.
Kind Regards,
Cheryl T,
Customer Correspondence Team
The repairman was professional, efficient, and knew exactly how to solve my issue.
Thank you for taking the time to let us know how we did. Your review was very nice.
Kind Regards,
Cheryl T,
Customer Correspondence Team
The part that was assigned to my refrigerator did not fit. Although they were nice enough when I called to send a replacement, it was the exact same incorrect part. The return shipping was free, but still have not received a credit yet.
Thank you for taking the time to share your experience with us. One of our agents has reached out to you via phone and email. If you could please get back in touch with us, we will be happy to help resolve this.
Kind Regards,
Cheryl T,
Customer Correspondence Team
My original ice tray was cracked so I ordered a replacement for my Samsung refrigerator. I received the replacement soon after I ordered it and am happy as to how easy it was to replace. It fit perfect. Would buy again from this company if needed.
Thank you for filling out the survey. We appreciate your review.
Kind Regards,
Cheryl T,
Customer Correspondence Team
I ordered a GE bottom dish rack for my dish washer and received the Silverware holder only. This happened 3 times until I received the right product that I ordered. The customer service people were professionals but something is wrong in their warehouse.
Thank you for taking the time to let us know how we did. I do apologize for any inconvenience this situation may have caused. We are glad that we could get you the part that you needed, however. We strive for 100% customer satisfaction, so if there is anything else we can do, please let us know.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Worked with them over the phone due to the pandemic.
They took the time to advise about the refrigerator part I needed and placing an order for it.
Very personable.
Thank you for taking the time to review our site. Your feedback is much appreciated.
Kind Regards,
Cheryl T,
Customer Correspondence Team
I bought mainly because Matt did a video that helped me diagnose and fix my refrigerator issue. His video was straight to the point and easy to follow with out the typical here's my opinion piece added. Price was fair and shipping was quick.
Thank you for sharing your feedback with us. We enjoy hearing from our customers.
Kind Regards,
Cheryl T,
Customer Correspondence Team
I had been waiting 3 months for this part. I found AppliancePartsPros and had the part in 4 days!
We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.
Kind Regards,
Cheryl T,
Customer Correspondence Team
I have had to replace a diode in control module for years and now I have a new module with a complete new design that was a remove unit and install new unit. Stove so far works great! Been without oven for better then a year, new unit arrived 1 week after order to Alaska and took around 30 minutes to replace. Sent old unit back and got a core refund! I don't think anyone could get better service! Thank you Appliance Pros!
We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!
Kind Regards,
Cheryl T,
Customer Correspondence Team
Ordered the part in the morning and received it the next day. I called Customer service with a question and they were able to answer it quickly. Will definitely order from them again if needed.
Thank you so much for taking the time to give us feedback. We are glad you liked our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team
I was able to find the correct gaskets for my french door bottom freezer refrigerator, order and follow the You Tube install video. The process was easy and quick.
Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Ordered a control board for a samsung electric range as the LCD lights were going out, it came in a few days, when I installed it the LCD did not light up, called and they sent a replacement with just a few questions, the board arrive about a week later, installed new board and it worked perfect, install was easy with just a few hand tools. Can't thank you enough for having the part I needed and replacing it when it not work at no cost or grief. Very nice people to deal with.
Thank you for using our site and for your feedback. We'll be there for you next time, too!
Kind Regards,
Cheryl T,
Customer Correspondence Team
Great phone exchange to narrow down to correct part. Came quickly, easy to install.
Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team
The pro tech was on the spot with the issues I am having. These parts should resolve my problems.
Thank you for letting us know how much you liked our services. We appreciate your endorsement!
Kind Regards,
Cheryl T,
Customer Correspondence Team
Great place to get Samsung refrigerator parts from.
Thanks for your feedback. We are happy to hear that the repair went well.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Found the part on your website I needed for my refrigerator, ordered it and was received in 3-4 days. Easy purchase.
Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Very easy to find the right part using the diagrams of refrigerator parts
Thank you for taking the time to share your experience. We are happy you found us.
Kind Regards,
Cheryl T,
Customer Correspondence Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.
Kind Regards,
Cheryl T,
Customer Correspondence Team