From the business
We help people save money and fix their broken appliances quickly by providing quality parts and free repair help.
AppliancePartsPros Reviews Summary
AppliancePartsPros has a rating of 3.1 stars from 351 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AppliancePartsPros most frequently mention customer service, next day and quick delivery. AppliancePartsPros ranks 8th among Appliance Parts sites.
No one else could get the refrigerator part I needed to me in 24 hours except ApplianceParts. They will be my first stop for any parts going forward.
I bought this part to fix my microwave which kept turning off and tripping the fusebox.
Turns out this part is a few dollars on Amazon and works just fine.
We apologize if our pricing didn't meet your expectations because we do pride ourselves on striving to have the most competitive pricing for all parts that we sell. Everything we sell is sourced from the original manufacturer, so while our prices are based on theirs, we do our best to offer the most affordable parts with the best benefits that our competitors can't match. Unlike sellers on Amazon, who often sell third party parts, we sell OEM parts guaranteed to be compatible and high quality. We also offer free technical resources, a 365-day warranty, and price matching with comparable retailers.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Easy replacement and quick delivery. Always good service from Appliance Parts Pros
Thank you for filling out the survey. We appreciate your review.
Kind Regards,
Cheryl T,
Customer Correspondence Team
I was very satisfied with the product and the DIY video. I would have been lost without it.
Thank you for taking the time to review our site. Your feedback is much appreciated.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Not only did their website give me confidence I was picking out the right part for my washer, the excellent video instructions made the repair much easier. There were a couple of little screws and latches that I would've struggled with for quite some time had I not seen the clear instructions on the video.
This is the third or fourth time I have purchased parts from this vendor, and will definitely do so in the future if I have a need
Thank you for sharing your feedback with us. We enjoy hearing from our customers.
Kind Regards,
Cheryl T,
Customer Correspondence Team
The exact part at a great price and arrived even quicker than promised.
We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Fantastic customer service from Gaye Y.
Fast efficient service, perfectly fit parts. Exactly what I needed for my noisy dryer. The how-to videos were very helpful!
Thank you!
We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!
Kind Regards,
Cheryl T,
Customer Correspondence Team
Ordered a replacement hose for under the machine. The picture was an 8" corrugated bent hose, which is exactly what I needed. I received a 4" smooth hose and the receipt even said "substitution". I called customer service, spent 45 minutes on the phone going over exactly what I needed, both of us on the website and looking at diagrams. Ultimately, she told me what I needed, I said I only need the 8" piece. She said it all comes together in one piece. It took two weeks to get here and it was WRONG! I ended up going on repairs.com, ordering the correct piece and it got here in 2 days. Now I have to return these other two pieces at my expense! Three weeks without a washing machine! Will NEVER use this website again!
We're always striving to improve our customers' experience, so we appreciate your feedback. I do apologize for any inconvenience this situation may have caused. Because of the confusion, we have provided you a refund for this order.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Correct part, fast delivery. Can one ask for more?
Thank you so much for taking the time to give us feedback. We are glad you liked our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Replaced belts on washer but problem persisted. Had to replace the motor - now working fine. Parts were ordered with expedited delivery and they did arrive quicker than I expected. AppliancePartsPros personnel made sure I was getting the correct parts and placed the order for me. I am very pleased with the service I received and very happy I can still use my 15 year old Maytag washer! My wife is NOT impressed with the washing machines that are now on the market.
Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Was exactly what I needed! Great prices Fast shipping! Great company! Thank you!
Thank you for using our site and for your feedback. We'll be there for you next time, too!
Kind Regards,
Cheryl T,
Customer Correspondence Team
I am always looking up parts for appliances. APP is the easiest to use and understand. More often than not, they have the best price also. I'll be back!
Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Had an issue with a Samsung refrigerator freezing up. Looked up the parts and the comments on the site identified the most likely culprit. Ordered it, watched the videos to install it and everything works like new. If you are handy with a screw driver and know a little about electricity this is a cost effective way to fix appliances.
Thank you for letting us know how much you liked our services. We appreciate your endorsement!
Kind Regards,
Cheryl T,
Customer Correspondence Team
Your site makes diagnosing and ordering parts easy.
Thanks for your feedback. We are happy to hear that the repair went well.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Great product and people. 26 year old whirlpool going strong.
Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Talked to tech support several times to diagnose my problem but they were little to no help. Ended up selling me a new ice maker that didn't fix my issue so still no ice and no solution.
We're always striving to improve our customers' experience, so we appreciate your feedback. I do apologize for any inconvenience this situation may have caused. I noticed that on 3/17/21 you had called and spoke to an agent after you had received the icemaker for additional troubleshooting and was advised of a couple more parts to check. Have you been able to repair the refrigerator at this time? If not, feel free to either call 877-477-7278 or chat with a live agent and we would be glad to further assist you in this matter.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Talked to about three different folks at Appliance Parts Pro and they were all very knowledgeable, very helpful and very friendly. I had guessed at the part I needed(which was wrong), and they went out of their way to get me the correct item, while very quickly giving me credit for the part I had that was wrong. Highly recommend using them for your replacement appliance parts!
Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Cheryl T,
Customer Correspondence Team
This is the second time I have order a part to repair my stove (1st - control board, 2nd - switch for burner). Love the videos showing the installation process. When ordering, each time, the rep recommended the wrong part. When I called back to confirm the part I was going to order, it was discovered that the first rep was wrong. The reps seems knowlegable but I would recommend people double check with another rep to confirm what they are ordering is the correct item. I would definitely order again from this company. Parts arrived quickly and in good condition. Big savings over having a repairman do the work.
We're always striving to improve our customers' experience, so we appreciate your feedback. I apologize that we got our suggestion wrong the first time, but glad that you ended up getting the correct part. If you had ordered the first part, we would have gladly accepted a return, however, and helped you get the right one. We always strive for customer satisfaction!
Kind Regards,
Cheryl T,
Customer Correspondence Team
The dispenser arrived broken, it was packed in a bubble envelope. I phoned them, explaining what happened and later sent them photos of the part. They promptly sent a replacement, which arrived in perfect condition and works fine. Completely satisfied.
Thank you for telling us. Congrats on the repair.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Returned part un-opened. Refund was provided quickly
Thank you for sharing your experience. Don't forget to check us out on Facebook.
Kind Regards,
Cheryl T,
Customer Correspondence Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to let us know how we did. Your review was very nice.
Kind Regards,
Cheryl T,
Customer Correspondence Team