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AppliancePartsProsReviews 351

3.1

From the business

We help people save money and fix their broken appliances quickly by providing quality parts and free repair help.


appliancepartspros.com
Founded in 1999
Cleveland, TN
How would you rate AppliancePartsPros?
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AppliancePartsPros Reviews Summary

AppliancePartsPros has a rating of 3.1 stars from 351 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AppliancePartsPros most frequently mention customer service, next day and quick delivery. AppliancePartsPros ranks 8th among Appliance Parts sites.

service
33
value
32
shipping
32
returns
16
quality
26
This company responds to reviews on average within 1 day
Texas
1 review
0 helpful votes
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Ice Maker
May 1, 2021

First one was damaged in shipping and would not function. They were very quick to get another sent out. The second one works just fine.

Date of experience: May 1, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for sharing your experience. Don't forget to check us out on Facebook.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Wisconsin
1 review
0 helpful votes
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Fast ship - very satisfied
May 1, 2021

It was easy to find the part I was looking for. The website suggested the purchase of the same part for the opposite side so I purchased them both. The parts were shipped the same day and I received the next! Wow! Didn't expect that. Would definitely purchase from them again!

Date of experience: May 1, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Wisconsin
2 reviews
0 helpful votes
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They fixed the problem
May 1, 2021

Do to covid supply chain problems, it took awhile for the parts to come in. They did a good job of keeping me informed of the shipping status.

Date of experience: May 1, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team

New York
1 review
0 helpful votes
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Quick service
May 1, 2021

Ordering parts is easy and delivery is quick. Also the videos that show how to install the part are excellent.

Date of experience: May 1, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for taking the time to let us know how we did. Your review was very nice.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Florida
1 review
0 helpful votes
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Perfect also with returns
May 1, 2021

Got the money even the return got lost after short time of complaining

Date of experience: May 1, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for taking the time to review our site. Your feedback is much appreciated.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Mississippi
1 review
0 helpful votes
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Outstanding!
May 1, 2021

Quick knowledgeable service! Highly recommended. Very polite, very clean

Date of experience: May 1, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for sharing your feedback with us. We enjoy hearing from our customers.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Wisconsin
2 reviews
0 helpful votes
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Refrigidare salvage
May 1, 2021

Unfortunately it wasn't possible to repair dishwasher after ordering parts. Trial and error and diagnostic. Unfortunate that the website was only partially helpful but one long term seasoned employee shared excellent technical guidance of missing information.

Date of experience: May 1, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team

California
1 review
0 helpful votes
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Somewhat satisfied
May 1, 2021

In packing up my kitchen due to water damage, a part was missing. I ordered it then found the original. My issue was in getting my refund when your facility could not find it had been returned. All did turn out satisfactory as I did receive the refund.

Date of experience: May 1, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!

Kind Regards,
Cheryl T,
Customer Correspondence Team

Florida
1 review
0 helpful votes
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Needed parts fast
May 1, 2021

Our dishwasher in a rental condo we own began leaking. After diagnosing the problem, we knew it was one of two things. We ordered both parts and fixed the issue. We returned the part we didn't need. It was a fast and easy solution that saved us big bucks by not having to hire someone to fix it. We highly recommend!

Date of experience: May 1, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you so much for taking the time to give us feedback. We are glad you liked our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Illinois
1 review
0 helpful votes
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Happy buyer
May 1, 2021

We broke both vegetable drawers in our refrigerator which was several years old. I really had no hope of replacing them but tried AppliancePartsPros since we needed them to get our house ready for sale. I found EXACTLY what I needed. The site was easy to use. The replacement drawers came in a timely manner, were packed well, and fit perfectly. I would highly recommend this company.

Date of experience: May 1, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Florida
1 review
0 helpful votes
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LED unit for Refrigerator
May 1, 2021

Excellent. I found the component I needed. Ordered it, Received it in a timely manner and installed it without any issues.

Date of experience: May 1, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for using our site and for your feedback. We'll be there for you next time, too!

Kind Regards,
Cheryl T,
Customer Correspondence Team

Michigan
2 reviews
1 helpful vote
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Efficient delivery
May 1, 2021

I received the silverware holder very quickly. It fit perfectly.

Date of experience: May 1, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Washington
1 review
0 helpful votes
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Complete quality repair.
May 1, 2021

In conversation with repair consultant I was given information how to diag and received correct part for repair,
Installed it per direction and proper operation was fully restored.
Professional repair.

Date of experience: May 1, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for letting us know how much you liked our services. We appreciate your endorsement!

Kind Regards,
Cheryl T,
Customer Correspondence Team

North Dakota
1 review
0 helpful votes
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Dishwasher racks
April 26, 2021

Very fast shipping & quality racks that should have came with the dishwasher

Date of experience: April 26, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thanks for your feedback. We are happy to hear that the repair went well.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Colorado
1 review
0 helpful votes
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8 inch burner bowl
April 20, 2021

I ordered a set of burner bowls for my stove. Three of the four arrived in perfect condition but one of the 8" arrived damaged. It took 5 attempts to finally get one in perfect condition. The communication has been wonderful with the call center representatives as they worked at sending me a new one that was not damaged.

Date of experience: April 20, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Florida
4 reviews
0 helpful votes
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Ice maker
April 18, 2021

Bought a replacement ice maker for my frigidaire french door frig. The original one broke. I was a little skeptical but when the new one arrived it was exactly what I needed. Delivery was prompt. Would definitely order from appliance parts pro again if the need should arise

Date of experience: April 18, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for taking the time to review our site. We are happy everything worked out.

Kind Regards,
Cheryl T,
Customer Correspondence Team

New York
1 review
0 helpful votes
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Hotpoint gas range top burner grids
April 17, 2021

Part was well-priced, as advertised, properly packed and shipped promptly!

Date of experience: April 17, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for writing this review. We hope the repair was successful.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Texas
1 review
0 helpful votes
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Oven door glass replacement
April 17, 2021

Very good quality product. Manufactured to O. E. M. Specifications.

Date of experience: April 17, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for telling us. Congrats on the repair.

Kind Regards,
Cheryl T,
Customer Correspondence Team

Oklahoma
1 review
0 helpful votes
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Great Service
April 17, 2021

Your website was easy to navigate and locate parts needed for my washer. Order was processed promptly and received within a couple of days. I would definitely order parts from you again

Date of experience: April 17, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.

Kind Regards,
Cheryl T,
Customer Correspondence Team

New Hampshire
1 review
0 helpful votes
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Microwave oven
April 17, 2021

Excellent service all around! Prompt, courteous personnel, fast delivery.

Date of experience: April 17, 2021
Jenny H. — AppliancePartsPros Rep
over a year old

Thank you for completing the feedback form. We are happy you chose us to help you fix your appliance.

Kind Regards,
Cheryl T,
Customer Correspondence Team