From the business
We help people save money and fix their broken appliances quickly by providing quality parts and free repair help.
AppliancePartsPros Reviews Summary
AppliancePartsPros has a rating of 3.1 stars from 351 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AppliancePartsPros most frequently mention customer service, next day and quick delivery. AppliancePartsPros ranks 8th among Appliance Parts sites.
Using excellent videos showing how to install, we basically rebuilt our 12 year old dryer. New belt, motor, rear drum bearing and idler pulley. Only down side: The motor seems a bit loud - rebuilt?
Thank you for filling out the survey. We appreciate your review. If there is any trouble with a part you have ordered from us, please let us know, as our parts do come with a 365 day warranty.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Very easy to order and replace part. Delivery, ordering was great. Fair prices.
Thank you for taking the time to review our site. Your feedback is much appreciated.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Parts always are of good quality. I especially like the videos as a reference tool. Thanks
Thank you for sharing your feedback with us. We enjoy hearing from our customers.
Kind Regards,
Cheryl T,
Customer Correspondence Team
The first order was the wrong piece. I may have been partially at fault, but site is search showed the part. I had to pay for return. The second part was right, but broken. I had to take photos and wait until it was back in stock. The third time was the right part and it was not broken.
The phone people were real nice.
We appreciate you taking the time to leave us positive feedback on your experience. I apologize that there was some trouble with your shopping experience this time. We strive for 100% customer satisfaction, so if there is anything else we can do, please let us know.
Kind Regards,
Cheryl T,
Customer Correspondence Team
They had the parts I needed, and they shipped quickly.
We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!
Kind Regards,
Cheryl T,
Customer Correspondence Team
I ordered a Door Open switch, to include paying an $11.45 shipping and handling charge, after seeing one in stock (seemed a lot for a small switch). On 15 April I received a notification the order was backordered. Luckily the switch broke in the working position (did not shut the dryer off when door was open verse not working with the door closed). If my dryer was not working I would have cancelled the order and ordered elsewhere. My past experience with AppliancePartsPros.com was great, this one not so much. I'm filling out this survey on 3 May in anticipation of the switch arriving 5 May. Needless to say I believe this experience could have been better.
Thank you so much for taking the time to give us feedback. We are apologize that this experience wasn't up to par. If the part does not arrive as expected, please contact us and let us know and we will work to resolve the situation to your satisfaction.
Kind Regards,
Cheryl T,
Customer Correspondence Team
I had purchased an ice maker from AppliancePartsPros. I received the icemaker in its original packaging and installed it the very next day. Within 24 hours I had ice cubes falling out of the tray and it would not stop. It seems the shut off bar was malfunctioning. Although the thought of endless ice was tempting, I couldn't see how this would be a winning combination: endless ice but cleaning the cubes that would fall all over the floor when I opened the freezer.
Needless to say, I called the help line for AppliancePartsPros and spoke to a young lady. She asked several pointed questions about the issue. I explained my dilemma and she put me on a brief hold while she discussed the issue with her supervisor. She came back on the line and stated that they would be sending out a replacement unit. This new unit arrived in a couple of days and has been working like a champ ever since.
I am completely satisfied and pleasantly thrilled about the level of customer service that AppliancePartsPros provided throughout this situation. I cannot recommend them enough to anyone that needs replacement parts for appliances.
Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.
Kind Regards,
Cheryl T,
Customer Correspondence Team
I ordered a couple of produce bin covers because the plastic rollers broke on my Frigidaire refrigerator. Unfortunately the plastic parts were had excess material from the injection molding process that prevented the metal rails from fitting into the new parts. I ended up having to use sandpaper to remove enough material to get the rails to fit. It added about an hour to what should have been a 15 minute repair.
Thank you for taking the time to share your experience with us. I apologize that there was an issue with the parts you ordered. We do offer a 365 day warranty on parts, which covers defects like this. We would be happy to ship you a replacement for the defective part at no cost to you.
Kind Regards,
Cheryl T,
Customer Correspondence Team
The parts I ordered came quickly and solved the problem. I use Appliance Parts Pros often.
Thank you for using our site and for your feedback. We'll be there for you next time, too!
Kind Regards,
Cheryl T,
Customer Correspondence Team
Very satisfied with particular part and perfect fit also quick delivery. I will definitely check here first for any future part needs.
Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.
Kind Regards,
Cheryl T,
Customer Correspondence Team
3 attempts to order fridge handle; 3 times sent wrong color
I sincerely apologize that we couldn't help you get the part that you needed. We have tried numerous times to get you this correct color handle with no success. We have stocked checked all the warehouses and contacted LG and were assured we would have success. We source all of our parts from the original manufacturers so that we can assure quality and compatibility, but when the manufacturer cannot get the correct part to us, we don't have much in the way of alternative options. At this time we will of course credit you in full for the original order. Again, I am sorry for the inconvenience and I hope you will still consider shopping with us in the future.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Needed a over temperature fuse for aa clothes dryer. They had it in stock and shipped the next day. Good service. Easy to find part with dryer model.
Thank you for letting us know how much you liked our services. We appreciate your endorsement!
Kind Regards,
Cheryl T,
Customer Correspondence Team
The inventory, data, photos, and helpful advisors are the best. Always great and reliable parts and shipping. Definitely my go-to place.
Thanks for your feedback. We are happy to hear that the repair went well.
Kind Regards,
Cheryl T,
Customer Correspondence Team
They said never received my core return
So I'm out $60
I apologize that you haven't received the money for your core return. As of right now, we have no record of receiving the returned board. If you could please provide us with the tracking for that item you sent back, we would be glad to see where that part went and get this matter resolved.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Very, very helpful. Great videos to help make the job easier. Great delivery time. I will be back when the time comes.
Thank you for the endorsement. We look forward to helping you with any future appliance repair needs you may have.
Kind Regards,
Cheryl T,
Customer Correspondence Team
What can I say? Necessary part arrived, I reviewed the video, and installed the part, and it worked great. This is a consistent experience that I have with Appliance Parts Pro.
Thank you for taking the time to share your experience. We are happy you found us.
Kind Regards,
Cheryl T,
Customer Correspondence Team
I needed to order the same part twice as I broke the first one during the install. I was impressed that I received an email to double check that I really wanted the second order and that I hadn't accidentally placed it twice
Thank you for taking the time to review our site. We are happy everything worked out.
Kind Regards,
Cheryl T,
Customer Correspondence Team
Found the parts I needed and a video showing how to install. Very easy!
Thank you for writing this review. We hope the repair was successful.
Kind Regards,
Cheryl T,
Customer Correspondence Team
The person who helped me was excellent. Knew what I needed and found it for me.
Thank you for telling us. Congrats on the repair.
Kind Regards,
Cheryl T,
Customer Correspondence Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You're welcome! Thank you for taking the time to let us know how we did. Your review was very nice.
Kind Regards,
Cheryl T,
Customer Correspondence Team