AppliancePartsProsReviews 351

Whether it's an online order, or calling customer service with questions, it's ALWAYS been a pleasure dealing with you folks. Your website is so well done, and your phone help is always so helpful and professional. I'm also very glad that you provide the how-to videos! I don't consider myself to be a repairman except out of necessity, but you make it almost easy.

The frame that holds the crispers finally got brittle and broke. It also held a glass shelf so it made about a third of the fridge rather useless. I found this appliance parts place on the internet and began my search for a replacement. After I found it, I immediately ordered the part and it fit perfectly! I reinstalled the part, put the glass back in and felt like I'd won the jackpot. The price was reasonable and the service quick. I don't want to have to use them again but if I need to, I won't look anywhere else. Thank you!

Great that the illustration on the ice crusher housing pictures show both the external housing and the part that breaks off. Both parts refer to the unbroken part - AND the replacement is trivial. The video makes that perfectly clear! You ought to also show in a video or sketch where the water filter is located on the refrigerator! I will figure that out when it arrives.

I ordered a part for my dryer on 5/29/2021 and never received the part. I called FEDEX and they could not do anything the part has been to NC, NY, and now it's in WV. I called and spoke to Matthew and I requested a refund and he stated that I could not get a refund until I get the part. This is ridiculous I probably won't get the part. I told Matthew that if I ever get the part that I would gladly return it. I also asked if your company would send me another part and Matthew said that hen could not do that. This is poor Customer Service and I would not recommend your company to anyone. Meanwhile I have a dryer that's not working, Worst customer service that I have ever had. VERY UNHAPPY WITH YOUR COMPANY AND POLICY!

I purchased a water inlet valve from them, and their assistance with the installation and their knowledge is second to none! They were outstanding in resolving some confusion with my washer model number, and the correct part number! I called them on a Saturday, and my hold time was about a minute, no exaggeration! Their site had an Outstanding How To Do video. Truly exceptional service!
They are definitely my Go To vendor for appliance parts and how to guidance!

I live about 3 hours from the part source. They "shipped" last friday. Monday was a holiday. It is now wednesday, and one part still says "shipping label prepared". The other part went from louisville to indy overnite. (I live in tennessee.). That part went from indy to georgia. (I still live in Tennessee) now, I really don't know when if ever, i will receive these two parts, but I surely will order from a giant distributor that starts with an AM... next time. Free shipping and about a third the price. If you order from appliance pro, you had better pay for expedited delivery or suffer the consequences. Or..

I rarely do this but... I needed an ice maker and got the wrong information from Frigidaire. I contacted Appliance Pros and got a service rep who truly provided service! What a concept.

Addi S ran down the correct part through her tech support and it's on it way... same day. I'll never shop parts with anyone else.

I ordered a burner element for my Samsung glass top stove. When we got it, and installed it, it didn't work.
I called Appliance Parts Pros and explained everything.
They were so helpful and so patient, went through the whole order, reviewed and confirmed I ordered the correct part, but likely needed another part (switch) to make it work.
They were so nice and so pleasant, will definitely use this site again. Glad to have found them

This place sucks. I ordered gaskets for my freezer and refrigerator because in December you had to get on a waiting list to buy a refrigerator. I talked to somebody there who told me the exact gaskets I needed for my model refrigerator they mailed them to me. When I got them they were so mangled up in the box and creased and crooked and twisted. The directions said to lay them flat in a warm room on the floor. I did that and four and a half months later they were finally straight enough for my plumber to put them on my refrigerator. Well, he put them on the refrigerator doors. They did not close with the new gaskets on them. So we immediately took the gaskets off put the new old gaskets back on and I called appliance parts pros.com. They told me if I installed them, which I did for about two whole minutes, they would not honor the one year warranty. I asked them how I was supposed to know they didn't work if I didn't put them on and the young lady told me she didn't know. Anyway after three or four phone calls never getting to speak to a supervisor I decided to start writing reviews. DONT BUY FROM THEM!

I ordered a replacement ice machine. The unit arrived this morning and was broken. It looks like there was a sloppy attempt to re-glue the break and the unit was dirty, smeared with some sort of lubricant on the ice tray.

I'm working on getting a refund and will update this post after I have experienced their customer service.