From the business
We help people save money and fix their broken appliances quickly by providing quality parts and free repair help.
AppliancePartsPros Reviews Summary
AppliancePartsPros has a rating of 3.1 stars from 351 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AppliancePartsPros most frequently mention customer service, next day and quick delivery. AppliancePartsPros ranks 8th among Appliance Parts sites.
The oven element was easy to order of the Website and delivery was quick turnaround.
Will definitely recommend to friends.
All the parts fit like advertised and they came remarkably fast. The next day to be exact and I signed for the normal delivery dates.
Thank you for letting us know how much you liked our services. We appreciate your endorsement!
Ordered crisper tray for our Ikea refrigerator. Order had processed and been fulfilled, sent to shipping within a day! It arrived well packaged. Super easy transaction and definitely will use Appliance Parts Pros again!
Thanks for the nice review. It means a lot. We are happy to hear you benefited from our services.
Third time replacing board at least I paid only for the board and installed it myself.
Thank you for using our site and for your feedback. We'll be there for you next time, too!
Purchased a fan for LG frig, gave the model # and was offered a fan. Problem is the unit has more than one fan. Now I need 2 fans to do the job properly
Thank you for your valuable feedback. We appreciate that you chose us for your appliance repair needs.
Quick service and very happy all the way around. Have used them twice now and will use them next time too.
Thank you so much for taking the time to give us feedback. We are glad you liked our services.
My Samsung RB215LASH refrigerator has never defrosted properly and now not at all. I wrote to Samsung several times and never received a reply. I finally found Appliance Parts Pros on line and they're great! They provided the needed parts and great how-to videos that solved my problems. Great company.
We appreciate your feedback. Thanks for letting us know. We hope you'll consider our company the next time you have appliance parts needs!
I've been using Appliance Genius since its beginning and they have always repaired my appliances as promised.
We appreciate you taking the time to leave us positive feedback on your experience. Thank you for choosing AppliancePartsPros.com for your appliance repair needs.
The product was fine and the delivery was prompt. This experience question requires it be to long.
Thank you for sharing your feedback with us. We enjoy hearing from our customers.
I had to order my parts twice. They have a refund policy, however, you are going to need to pay for shipping, and they have NO grace in their customer service about that policy. I did everything right on the website to identify my washer and get the right part, but it wasn't. A phone call to customer service got me the right one on the second try. The video instructions are incredible. But I was pretty ticked off about paying for return shipping, when I already was paying a HUGE premium price to get the part I needed. The videos are great, they're almost perfect. But they need to take a hair of responsibility if their website leads me to the wrong part, too. Will I be back? Probably. Will I use the website? Probably not. They can spend their money on paying their customer service reps to work with me.
Thank you for taking the time to review our site. Your feedback is much appreciated.
When a part was broken during delivery, the customer service representative gave me personal and prompt attention, and followed up to make sure a replacement part was shipped.
Thank you for filling out the survey. We appreciate your review.
Part arrived great condition, was easy to install and fixed the broken pieces, would order again if needed.
Thank you for taking the time to let us know how we did. Your review was very nice.
I realize it may not be your fault, but FedEx has been sending the package all over the country. The product was supposed to be here last Wednesday but hopefully may arrive today, almost a week late.
Thank you for completing the feedback form. I apologize that your package arrived late. Q
Fast shipping! Very good price. Refresher tutorial video was clear and concise.
Thank you for choosing AppliancePartsPros.com. Your comments are most welcome.
I received my order very quickly and pleased for that but the motor was defective.
Thank you for sharing your experience. Please keep in mind that we do have a 365 day warranty on all of our products. We did also issue you a refund for the cost of the part.
I purchased a washing machine bearing seal, three times. It was always the bigger seal. My repairman knows he ordered the smaller size, at least two of the three orders.
I don't have time, nor feel like dealing with returns. So, it's been almost a year, and my washing machine is still inoperable.
I apologize for any inconvenience. If at any time you receive a part and it isn't what you ordered, you only need to let us know and we will work to rectify the situation.
Easy to figure out what parts I needed and received them in good time.
Did return 1 part as was not sure which part I needed between 2 and am waiting for my refund.
Thank you for writing this review. We hope the repair was successful.
Had all parts, shipped on time, and return's were easy to do
Thank you for taking the time to review our site. We are happy everything worked out.
AppliancePartsPros had the OEM parts in stock. The aftermarket ones I had purchased on Amazon were trash. Glad APP was around!
Thank you for taking the time to share your experience. We are happy you found us.
Ordered a new door hinge for my whirlpool refrigerator using the model number lookup tool the part was 22 and the shipping was 17 which is outrageous but the reviews suggested them over others I received the product and it was incorrect so I called customer service and requested an exchange not only can they not do an exchange their only remedy to this situation is for me to pay the shipping to have it sent back then start a whole new order and pay another exorbitant shipping fee to revive another more expensive part that "might work" and they can't compensate me for any of these shipping cost. All in all I estimate I'll pay a total of 51 dollars in shipping for a 26 dollar part.
We're always striving to improve our customers' experience, so we appreciate your feedback. If we send you a part and it isn't what you ordered, then we can correct that situation. However, if you order a part that does not fit your appliance, then we cannot cover the return shipping cost. I apologize for the inconvenience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback. We are happy to hear that the repair went well.