Apple

Not long ago I bought AirPods Gen 3 and stated by Apple these AirPods last up to 6 hours. My AirPods do not even last 4 hours.

I have an issue with an iphone that I bought from the Arden Fair Apple Store in July of 2019. Between trouble shooting with Verizon and Apple customer service, we've identified that it is likely a known Apple issue that is covered by the company, once confirmed. With all of the local apple stores shutdown for COVID-19, I have to mail it in without a loaner phone which was quoted to take 10 days to 4 weeks. Waiting 4 weeks for a phone that I use for multi-factor authentication to be able to work from home is unacceptable. I recognize that they have a number of challenges in this unprecedented time but their consumers do as well. I have to be able to work from home. I came up will a few creative solutions such as having them pay the trade in credit as if the phone was fully functional and I'd buy the newest model. If the diagnostics came back as another issue that wasn't covered by apple, they can charge my card back for the credit. Another option would be to allow me to purchase a phone and return it, if they are able to fix it under their warranty. Both options, were rejected. The only solutions involve me purchasing another phone at full price without a credit for what's likely a defect in a phone I bought from their store in July or waiting 10 days - 4 weeks for them to resolve the issue (that's after I wait two days for them to send me a box to ship it to them). This isn't an acceptable option when I need it to work from home. We own three iphones in our house (XR and two 7s that we were planning to upgrade), a Macbook Pro, and 2 pairs of airpods. For a situation where Apple could have worked with us and given me the $120 trade-in credit on a $1000 phone and even charged me back if it wasn't a warranty covered issue, they lost Apple customers for life. The new plan is to go to Costco and buy the latest Samsung Galaxy today while they repair the other phone for me to resell online. I'm sure between the time they spent talking to me on the phone, shipping my phone back and forth, paying for an appointment at a local authorized non-apple phone repair store, running diagnostics and fixing the issue.

I love all apple products. I want to buy apple iphone 6.