Apple

I sent $3,991.84 check to bank of America to Appler inc and they cant seem to tell me if they got it for 2 pro max 15 phones, i have talked to 31 customer service people for 20 hrs now and 2 out of 31 did anything at all, Annie a supervisor said she could a nd will not help and will not call me back(12-28) one rep said after 1 hour she could not get help from her on company and another had me on phone foe 1.5 hrs and at 4 pm the phone went to a message that for me to contact my bank card and went off?now get this im trying to spend almost 4 thousand dollars and nothing

I've been treated horribly by the staff at the Deer Park, IL store twice. Previously over the iphone 6 battery and slowing down my phone. There is a 3 hour wait for the $29 battery and they don't accept appts, so if you don't live local... your stuck waiting in the store with the rude stuff. One guy said he was the manager which i knew was a woman, so he lied to me. I filed a complaint online with Apple online customer service who ignored my complaint as i never received any confirmation or solution or apology for that matter. Previously over a year ago, the staff was not knowlegable and wiped my mac and phone and i had to start all over because he wrote over my backup. Just incompetent rude people working there. And how about that slowing down the iphone, the battery doesn't matter, it's still slow with a new one.

I've had a MacBook Pro for 3.25 years. 1.5 years ago I had nearly every component of it replaced under apple care after liquid damage. For the past five months the performance has been degrading and now my computer does not recognize it has a battery in it anymore. As a result the MacBook will only turn on while connected to power. This has turned my laptop into a desktop computer, defeating the purpose. I've taken it to 3 apple affiliated stores and have been quoted three different prices for fixing it that range between 500-1500 dollars. 500-1500 dollars to fix a computer where most components are not even 1.5 years old is ridiculous. I'm now shopping for a new laptop but don't think I want to drop 2000$ on one whose components break after 1.5 years. Wouldn't suggest apple if you are looking for a computer that will last awhile or a company that has good customer support.

Worst quality of headphones i phurchased from itech patna from dakbanglow road patna 2 month back but now there is no use of this headphone worst making fool to customer from authorised showroom it seems like I purchased from footpath
please help and support

Simple: took me for $150.00. Refused to deliver product. Tried to get help. Company blew me off. O tried to complain--no dice. Tried to complain via site review--company emailed me to say they removed my comment/questions because I was "not constructive."

A couple of weeks ago, I started to notice my iPhone 8 receiver does not have any sound when I make a phone call. I have to go to speaker phone mode. I went to the Apple Store and they determined it is hardware issue and suggested to replace the screen. Since the phone is still under the 2 year warranty, the screen replacement is free. When I went I went back to pick up the phone, they said they have detected moisture in my iPhone 8. Therefore, they will not be able to replace the screen and offer me a replacement iPhone 8 for $99.

It's not just that your iphone 7 will read "No Service", it's that when you go to Apple for help you actually get NO SERVICE!
Very disappointed that even a phone that's under warranty won't be replaced.
Who has the time to wait for 3 hours at the genuis bar?
Apple seems to think everybody has an abundance of free time to get their phones repaired. They don't seem to understand that a year old phone shouldn't have these kind of issues in the first place.
Called Apple and asked them to send me another phone and I would send mine back - the answer was no, that's not an option you have to wait at the genius bar. Well, that's not an option for me, and neither is remaining an Apple customer!
Very Disappointed

I bought an Apple IPhone and wanted to use an Apple gift card to buy the Apple+ Extended Care. My gift card was not sufficient to cover the $260+ two year one time fee. Instead, I would have to use my credit card because their system does not have the flexibility to use more than one source of payment. This falls well below the quality of customer service that I would expect of any company. It is very disappointing from a company that takes great pride in the quality of their customer service. Don't buy an Apple Gift Card.

The intuitiveness and ability to store large projects and graphics paired with its dependable quality make Mac a great investment! Received an iPhone in 2009 and upgrade every year or so. The Apple store is helpful (we use the Genius Bar - but rare). Customer Service calls are helpful and resourceful. I have a 5+ year old MacBookPro used for work daily and expect to use it another 2 years. I know some PC users who have to replace every 2 years.

I've been an apple user since 2016 and that's because I didn't how like androids phone get virus all the time so I switched to iPhone. I like how easy iPhone to use but the downside of it is it's so poorly made! I have so many cracked and broken iPhone that I have to have insurance of it. That's how bad it is. I'm so $#*!ing tired of how easy iPhone breaks. The camera sucks, apple keep increasing the price because of its improved camera but no it's not if anything it's getting worse. People paying too much for nothing and on top of that apple releases newer versions too fast. Wtf! If the quality of this phone don't improve and the if they continue to release newer version every 2 year im out. I think apple is scamming people.

It has taken me 6 months and a court case to get a refund from Apple for money they took for a keyboard which was replaced under warranty. Is that not theft? They CS communications are awful, I spent ¾ hour on the phone after which I was promised a refund. This never happened. Found an email address but they refused to reply, just asked me to speak on the phone but I wanted a written record. I emailed Tim Cook direct a number of times but, unsurprisingly, got no response. Eventually I took them to court (UK) and obtained a decree against Apple. They then refunded me but refused compensation and refused an apology. They really do not care once they have your money, if they did they wouldn't get such poor reviews.