AppleReviews 2,094

Orse nightmare
I'm so speechless right now. I ordered an iPhone 13 pro max on the 30th of March and was suppose to delivered on the 31st because it was the next day delivery. Today is 7th of April and still haven't receive my phone yet.
They kept lying and saying it's out for delivery but when I check the next day on the 31st they change the delivery date to the 4th of April. When I check back on April 4th it said out for delivery but I never received it. I check on April 5th and it said the item was on hold. When I called and complained they said that the phone got lost on the truck and they will replace it and should be expecting it by the 6 of April. Today is April 7th still haven't received it yet and they can't located the phone. I'm so devastating. This is not what I expected from a big company like Apple. I'm using a cracked phone and almost cut my finger because I still haven't receive my phone yet to replace my broken phone. This is unacceptable. Apple has the worse customer service ever. I should've order my phone through T-Mobile and I would never experience this. I paid so much money almost $1300 phone and this is what I'm experiencing. Apple did not meet my expectations. This is why I will never purchase any items from them.

Why does music in my library keep disappearing? Then I end up repurchasing and don't say that's not possible because there are numerous versions of the same song and if you don't remember which album you initially purchased from, you buy the same song twice. Apple charges outrageous prices for their products and still, it's not enough. On top of overpricing products for customers, they are thieves!

(I'm sure your excuse this time will be I inadvertently deleted them myself)

Purchased a Macbook Pro and received it in December 2021. Started to shut off randomly since February. Until this day, I am trying to get them to fix the piece of crap or replace it. Don't buy apple warranty; it won't do you any good. Get it from Microcenter where they will just replace the computer and save you a headache.

After having a cricut machine the app failed multuple times.
In a crunch of time when I needed something done that works just fine on my HP computer my $1700. 00 mac book took over an hour and the problem with the app still not resolved.

Simple: took me for $150.00. Refused to deliver product. Tried to get help. Company blew me off. O tried to complain--no dice. Tried to complain via site review--company emailed me to say they removed my comment/questions because I was "not constructive."

A couple of weeks ago, I started to notice my iPhone 8 receiver does not have any sound when I make a phone call. I have to go to speaker phone mode. I went to the Apple Store and they determined it is hardware issue and suggested to replace the screen. Since the phone is still under the 2 year warranty, the screen replacement is free. When I went I went back to pick up the phone, they said they have detected moisture in my iPhone 8. Therefore, they will not be able to replace the screen and offer me a replacement iPhone 8 for $99.

I spoke with a "leadership team member" at Apple yesterday. Apple was too cold-hearted to replace my foster child's Apple Watch that was stolen 2 weeks after he received it for his birthday with "Apple Care" included. We should all know this - Apple DOES NOT care.

Apple, teach apple customer service, if not just go elsewhere rot apple. Don't listen to apple news. It's not correct check before you accept their news.

Apple has the worst customer service ever, I ordered my iPhone 13 pro Max and your rep told me that the phone should be delivered to my house the next day 100%, i checked the next day and the ETA was after 4 days, I called and spoke to a supervisor and no one wants to admit that they lied to me, I requested to cancel my order and they said I can't cancel my order, this is my worst phone purchase experience by far.

I bought a replacement for my second generation AirPods and accidentally ordered the wrong side I contacted apple and requested it I could exchange the item and they told me I already bought it and since it was a replacement they couldn't exchange it or refund my money first time I've ever ran into a problem with apple I give them a 2 on customer assistance thumbs down and to add to this I when I first called they hung up on me and said they tried to call me back totally bs cause I didn't get la call back from them

The MacBook Air does not natively support multiple displays because of limitations from their M1 processor. I tried to connect the computer to my displays through a hub and it only turns on one display. I have an older intel-based MacBook Pro that works perfectly fine in the exact same setup.

After 3 hours, 2 Best Buy visits and a $140 purchase of a "HyperDrive Viper" hub that was recommended by Best Buy product specialists it still does not work. These decisions are going to hurt Apple big time in the long run as they lose customers.

Kids spent all the gift card money we had on the Apple store on the game he did not even know he needed to pay. We contacted Apple several times but they refused to give us the back while other credit card companies gave us back the money immediately. What a huge difference! We stopped all the tires from Apple store.
Be careful if you have kids when using Apple store! Trust credit card companies instead of Apple!

So paid 500 dollars over two months ago for a new iPad. They finally shipped it out snail mail? From China? Never again!
You know why? Because all the people at Apple make tons of money and a complaint about a 500 dollar item is silly to them

I got this phone yesterday I was at the park sitting at a bench and when I adjusted myself a bit if fell out of my pocket into (malch) not even concrete and I had a screen protector and a camer protector and the camera protector broke and 2 of the cameras completely shattered

I purchased multiple movies and music from other distributors! Apple won't allow me to have my movies on my Wife and my Movies Anywhere/Vudu account! They are making me wait over a month to rewatch my movies...

I bought two Macbooks. Then made a return. I was promised that they would return the money for both goods to my bank card with which I paid for the goods. But they returned the money only for one position, and for the second they said we will give it back with a gift card! Why do I need her!? Give money. This is a lie. I would never have thought that such a company could deceive a customer.

Face ID stopped working 18 months into iPhone 11. Apple store told me hardware was broken and its out of warranty. #POUNDSAND. Cost to me was $400 to get a new iPhone 11. Disappointing that they charge you $800-$1000 for a phone and then when it brakes they say cost to replace is $400. They should have replaced for free. #TIMETOCHECKOUTGALAXY