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A Place for MomReviews 2,021

4.5

About the Business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more. A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
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A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

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New York
1 review
152 helpful votes
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I will say they called a lot but never gave me any real help just a list of places I could have gotten on the internet. I initially called for my Mom but place my Dad first in a home. As soon as they found out about my Dad they were off to get their commission and I never heard from them again. This is a work from home scam. They are dealing with people on their way to assisted living anyway but have an agreement with the homes to pay a commission if they can show they talked to them first.

Date of experience: May 8, 2015
APlaceForMom C. A Place for Mom Rep
over a year old

Hi Rene,

Thank you for your feedback, I passed it on to our team. I'm sorry to hear you had a negative experience.

We disclose on our website, in our advertisements, and in our communications that A Place for Mom is paid by our participating providers and communities. Because we are paid by our participating providers and communities, we are able to offer you a completely cost-free service. Families are welcome to do their own research to explore communities and services outside of our network, and use that information to make educated comparisons.

North Carolina
3 reviews
230 helpful votes
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I recently jumped through all the hoops of getting some info for assisted living for my mother in N. C. The folks at A Place For Mom took almost a week to respond to my inquiry and after I shared with them the names of places I had already found on my own they immediately sent me an Email detailing these same places. To make matters worse, when I informed them that I had already contracted with one of these facilities, they wanted their "Cut". It's all about the $$$. When asked to speak with a supervisor, I was placed on hold then given off to voice mail and the calls from other facilities in a 50 mile radius keep coming on a daily basis. Buyer Beware!

Date of experience: April 29, 2015
Tennessee
2 reviews
32 helpful votes
Follow Keith G.
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I an a business that has listed my company with A Place For Mom. Some of you have hit the head on the nail with your comments. For Example:
1. No one from Aplaceformom has ever come to view my facility. They have no Idea about my place other than what I have on my website.
2. If you get information from another source such as, the Department of Aging, Office of Health Care Quality, the representatives does not get commission for you and although you are listed on their site, they may have sent you leads, they will tell you lies about the business in an effort to steer you away from them. Especially Ms. Dorfman. She has done this to me and another owner. She told a prospect that I was poorly raked and when I called her on int and asked her where, as I was a very new business, she stated she did not see my business on a bad site and attempted to skipped the subject. I asked her why she would attempt to harm my business in that way and she attempted to divert me by stating "she would love to see my facility." I reported her only to find out at a networking meeting, she did the same thing to another facility and is still there. So on some level, the executive must accept this type of behavior.
3. They do not take the information from the customer and try to line it up with the business. Thus, it makes you and the client waste time if they are looking for a place that is in a 1800 to 2500 range and you are at 3000 - 5000 range. It puts you in a bad position especially when you want to help everyone.
4. They have the opportunity to be a blessing to others, I contacted a potential client sent to me and he was not looking for a facility, he was looking for someone to live-in with his dad. He was so sick of the calls and all I could do was apologize.

I have worked with some awesome representatives and thus the reason I have not asked that my facility be removed. But you must be aware as APlaceForMom is not giving you the full picture. I hope this review helps someone.

Date of experience: March 29, 2015
APlaceForMom C. A Place for Mom Rep
over a year old

Hi Keith, I'm sorry to hear this! I sent you a private message to see if you can share more information with us. Please email us at Content@aplaceformom.com with the location and name of your facility.

California
28 reviews
153 helpful votes
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You are NOT honest that you charge the residential homes an EXTREMELY LARGE FEE for the referral for a place that you have NOT previewed. FRAUDULENT REPRESENTATION just so you can get a fee from the homes. MORE than the monthly rent that a family pays.

Date of experience: March 18, 2015
APlaceForMom C. A Place for Mom Rep
over a year old

Hi Margaret,

Thank you for your feedback. A Place for Mom is paid by our participating providers and communities, which enables us to offer families a cost-free service with no hidden fees.

Unfortunately, Americans are in a crisis when it comes to senior care. Senior living is expensive and it’s usually one of the most difficult decisions a family has to make. To help educate families on the costs associated with care, we created the Senior Care Price Index http://www.aplaceformom.com/senior-living-price-index which is a great resource to learn more about the costs associated with senior living.

Federal law prevents us from referring families directly to senior housing communities if the family desires to use public funds like Medicaid for housing costs. We have compiled tools to assist families with conducting their own independent search for their public funding needs. There are government resources available to help with the search for options. A few are listed below:

• Administration on Aging (www.aoa.gov): The “Elders and Families” section of the AoA is particularly useful for accessing links to information regarding state and local services for older adults and their families; public and private benefits programs; Medicare; and long-term care planning
• Eldercare.gov (www.eldercare.gov): This helpful website offers fact sheets, booklets and links to federal websites.
• U.S. Department of Housing and Urban Development (www.hud.gov/): Here you can find information on affordable housing for seniors and rental assistance, among other things.
• The National Council on Aging (www.ncoa.org): Provides a list of federal and state assistance programs.
• Department of Veterans Affairs (www.va.gov): Veteran’s benefits provide those who have served their country (some benefits extend to their spouses as well) financial assistance during their retirement years. To learn if you are eligible, visit this website and review the information under “Veteran Services.”
• Disability.gov (www.disabilityinfo.gov): A comprehensive guide on disability programs and services, including Social Security benefits and affordable, accessible housing. The website provides links to more than 14,000 resources from federal, state and local government agencies; academic institutions; and nonprofit organizations.

We also disclose on our website, in our advertisements, and in our communications that A Place for Mom is paid by our participating providers and communities. Because we are paid by our participating providers and communities, we are able to offer you a completely cost-free service. Families are welcome to do their own research to explore communities and services outside of our network, and use that information to make educated comparisons.

Massachusetts
1 review
284 helpful votes
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DO NOT CALL THIS PLACE FOR HELP.

I did in a desperate moment searching for help with a parent with worsening Alzheimer's. I entered some info into their website and my Phone range before my fingers left the mouse with an Agent from a place for mom was on the other end. That should have been a warning signal to me but as mentioned, I was desperate. She seemed to be the resource I was looking for. NOT!
Instead of help, what I received was 5-10 phone calls a day from facilities referred by a place for mom with sales calls. None of them are even remotely close to the what I had explained to a place for mom my loved one needed in a facility. After finding a place on my own, a place for mom agent calle and emails doubled looking for more detailed information on his placement. 10 MONTHS LATER, I still get these calls (and you should see the emails) despite my repeated request to stop. At the most trying time of my 52 years on this earth, A place for mom has proved to be nothing but a pack of hyenas smelling blood and looking for a meal.

Date of experience: December 20, 2014
APlaceForMom C. A Place for Mom Rep
over a year old

Hi Jim,

Thank you for your feedback. We apologize that our follow-up calls were annoying. Many times the families that contact us for help are in an urgent situation, so we try to be proactive and responsive. This is good information to help us improve our service and we appreciate your feedback.

Please email us at Content@aplaceformom.com to be removed from our call and email lists.

California
1 review
10 helpful votes
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Amazing organization
December 2, 2014

Amazing organization. I've seen first hand the level of care, support and attention to detail they provide the families they serve (at no cost to the families) and I'm truly impressed!

Date of experience: December 2, 2014
California
1 review
163 helpful votes
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Beware!
October 21, 2014

Beware! We called this service to help find a place for an elderly family member. They were very agressive with asking for financial info, assets etc. The more research I do on them the more they seem like they are after peoples money. Its a common practice to be the "caregiver" for an elderly person and then get control of their finances and end up taking all their money so beware.

Date of experience: October 21, 2014
APlaceForMom C. A Place for Mom Rep
over a year old

Hi Marie,

Thank you for your feedback. Asking you for your financial information is a key part of understanding your situation and needs. Your feedback on how we approach this question is appreciated and we’ll send it to our customer care team.

California
1 review
3 helpful votes
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This place was a real blessing for us. My mother-in-law and her sister had been living in their home for many years. But now that they're almost 90, it got to the point that they really needed to move to a retirement community. But we didn't know one from another and there are too many in our area to figure out. I had spent hours and hours online and then decided to try A Place for Mom. A godsend! I was contacted by their local rep, Bev Stricklin, and told her how much we had and she went to work. She gave us 3 places to start with and then went from there. For each, she gave us the monthly cost and the contact info of the facility's representative. After each visit she called me and discussed each experience so that she could refine her recommendations. After just three visits, we had it whittled down to a favorite and she kept in touch with us throughout the process of finalizing everything. She communicated to the rep with any concerns we had as well. Ultimately we got the perfect spot for the two sisters. They love the place and I must say we would have never found the right place without the help of Bev!

Thank you, thank you! Bev!

Date of experience: July 2, 2014
Ohio
1 review
119 helpful votes
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You might as well do it yourself. A Place For Mom did nothing. I was looking for assisted living for my mother and was told by the referring nursing home they would set up tour appts. And all kinds of things. They called once and the only thing they did was give my name out to every assisted living place in town so I was inundated with phone calls. The "advisor" was in another city and did not know neighborhoods here. I had to set up all tour appts. And find prices myself. She did not answer emails gave me a long distance phone number and finally called back after we had chosen a place. I'm sure she got a commission for doing NOTHING.

Date of experience: June 28, 2014
Texas
2 reviews
120 helpful votes
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I tried this place for some real help but was pretty much turned away When I said that we only had $4,000.00 per month that we could afford. My dad needs real help and I promised my mom that my dad wouldn't go to a nursing home. I was seeking home respite care and they wouldn't help. I believe that they are just looking for the quick buck from fools that would use them.

Date of experience: March 6, 2014
Ohio
1 review
118 helpful votes
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Can't believe the announcer on the Place For Mom television commercials is Chris Ruleman aka Chris Andrews a registered sex offender who served over three years in prison on child pornography offenses.

Date of experience: January 6, 2014
California
5 reviews
17 helpful votes
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Same here
May 6, 2013

Same here. I found A Place for Mom to be pretty useful but I don't know how much I trust them. They are probably just trying to get me to place my loved one in an Alzheimer's home or some lousy nursing home they get paid for. But I still used them for leads.

Date of experience: May 6, 2013
California
1 review
10 helpful votes
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I don't know what you guys are complaining about. A Place for Mom put me in touch with a friendly lady who gave me some good senior care options. End of story.

Date of experience: May 5, 2013
New York
9 reviews
153 helpful votes
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I was checking out this site. I was hopeful that it could be helpful. After reading reviews online, I am not planning to use this company.

Date of experience: April 8, 2013
California
2 reviews
148 helpful votes
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I didn't find A Place for Mom to be very useful because all their "Senior Living Advisors" I didn't feel like I could trust since the company gets paid for placing seniors. So if the best option for one of your parents is to live somewhere outside of the A Place for Mom network of affiliates. The company tries to make it sound like it's okay that they get paid for their recommendations since their service is free for us, but I don't think it is okay.

Date of experience: March 6, 2013
California
2 reviews
141 helpful votes
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A Place for Mom gets paid based on referral fees from the senior living communities it recommends and provides information on, so I find it very hard to trust any of the information on the site. That means their real paying customers are the senior living companies, not the consumers who use their site. Good businesses shouldn't take referral fees. Aplaceformom's tag line "Trusted Senior Living Advisors" seems spurious. Instead, I would recommend the federal government's elder care locator site: http://www.eldercare.gov/

Date of experience: February 21, 2013
APlaceForMom C. A Place for Mom Rep
over a year old

Hi Rachel,

Thanks for your feedback. We disclose on our website, in our advertisements, and in our communications that A Place for Mom is paid by our participating providers and communities. Because we are paid by our participating providers and communities, we are able to offer you a completely cost-free service. Families are welcome to do their own research to explore communities and services outside of our network, and use that information to make educated comparisons.