A Place for MomReviews 2,022

I was simply looking on a website of a care center, hoping for a little info, services, prices, etc.
Made the mistake of putting in my phone #. Within ten seconds my phone rang, A place for mom calling. I talked to them the first couple of times explaining I only wanted a little information at that time. They called again and again over the course of aprox. Five months, hung-up, ignored it, finally blew up on one of their reps, (new # i didn't recognize so I answered) hopefully they will leave us alone now. These people are simply vultures trying to get a piece of elderly persons estates, in my opinion.

If you think there is no money involved you are kidding yourselves. Caring for the elderly is a huge business only for the wealthy. If your loved one has no assets just tell them from the start and you will never hear another word from them. With no assets the elderly is destined to a Medicaid facility, a nursing home. Another way to punish the elderly for not having wealth.
Maybe another great thing that would help is A place for mom to be seen trying to get care for all elderly, not just the wealthy. And pushing facilities that you don't even visit is wrong.

In my whirlwind search for a place for my 89 year old dad I somehow became connected to "A Place for Mom". They sounded so nice and helpful on the phone and I couldn't resist giving them my information. Looking back I realized the women on the phone had no knowledge of my dads area and had never stepped into any of the facilities they were recommending. Three tours were set up and the first tour was double booked and I had to wait an hour. The second tour was for a facility that was way too big for my dad who has beginning dementia. I canceled the third tour. A Place for Mom is just an electronic search with phone calls for availability. They really can't even give you pricing. There are places like CareQuest you can call who have local agents who know the facilities and work to get best situation for your loved one. I ended up going with the first place I toured so that is why I am giving 2 stars and not 1. A Place for Mom got their fee for very little work or help. I do not recommend them!

I had to tell these vultures at least 6 times in a 2 week period that my father passed away. In the two weeks since he passed, I got at least a call a day from facilities in A DIFFERENT TOWN(!), even though I was told that my info would only be given to 3 facilities that we had discussed (in the correct location). They made an appointment for me to do a walk-through, and I had an official-looking e-mail confirmation, but the place didn't even know I was coming (from out of state!) Terrible communication and a horrible experience.

Right after I put in my online request for info, I received a call from them that I couldn't answer and a message. It was followed by THREE hang-up calls from A Place For Mom. Once I was able to answer their call, I talked with someone and she built the relationship. I felt better, but then every day I got a call from a NEW person from there asking me the same terrible questions about my dad and they seemed to have NO idea that one of their colleagues was already working with me.

The people behind the calls may seem to care and may actually have empathy and insight, but the company they work for must have terrible policies and clearly no quality control. I had asked them to remove my contact information from any distribution lists and their own, and I'm still getting calls.

YOU DO NOT NEED THIS COMPANY TO FIND QUALITY CARE! CALL YOUR OPTIONS DIRECTLY, BECAUSE THEY CAN'T EVEN SET UP AN APPOINTMENT FOR YOU PROPERLY. THEY WILL HARASS YOU. THEY DON'T HAVE THE CAPACITY TO REMOVE YOU FROM DISTRIBUTED LISTS. OVERMORE, THEY JUST DON'T CARE!

Don't use a place for mom to decide on an assisted living facility. Riverbend in Indiana looks good but is not when actually living there. They want you to use their nurse practioner and she is awful but will make a lot of money billing medicare and insurance. They make it difficult to use an outside doctor. They also allow a lot of outside people to come in to sell services to the residents without notifying family. These people are vulnerable and they prey on that.
After 6 months they wanted my mom to move to their "cottage" for memory care. When I checked it out, everyone is drugged in that facility. I had to move my mom in a hurry because they insisted she move to the cottage. I lost money because I had to move her in the middle of the month due to their behavior. She is actually a high functioning memory care patient. I had continuing problems with them not communicating with family when changing prescriptions when she first was there. Then when I changed to an outside doctor they continually told my mother that her doctor was not good. These people are awful. Like I said, the building looks good but the care is not there. Beware. They are also being sued by others (at least two that I know of) Capital owns this facility.

Less than zero chance I would ever use this service. As in America business is free under strict laws but sometimes not so can operate as they please, and reading how this company badgers people, people desperate and in need, people that see a commercial with a long ago tv personality trying to give the pickle to her viewers, is a true shame. Do your homework, understand this business is working on numbers, and the numbers add up to big profits for itself so beware!

A Place for Mom is a scam as other reviews indicate it is all about referral money 120% which they charge facilities to place your loved one. They try to hide that information from the families. In our case the facility that we put our father had to pay these scam bags over $4000 in placement referral if we would have called the facility directly they would have saved us that amount of money by reduction in their fees.
SO DONT CALL MOMS PLACE

I stumbled across APFM on the internet and made the mistake of clicking to request more information. Whithin 3 minutes I got a call from Michelle S. And she was very nice on the phone, spending time learning about our situation. She then emailed me the names of four assisted living places. She also provided all of those organizations with my personal information. I have been receiving non-stop calls ever since. I called Michelle back and requested not to be contacted any more. I will contact these places directly if tand when I'm ready. Got still another call from Michelle today to "check in" and see if we are ready to tour any of the facilities. I told her I thought I was clear that I didn't want any more direct contact. Her response was that she interpreted that to mean I didn't want direct contact from the facilities. I said "so you think that I wanted to hear from you again?!" I told her to never call here again. Hopefully it's the last I'll hear from this high pressure "referral" service that is clearly only interested in getting paid their fees.

I just received a call from a care home that I placed my mom in approx 10 days ago. The owner advised me to find another place for my mother due to A Place For Mom charging an outrageous referral fee (120% + late charge).
I had actually found this place on my own by a friends referral, how ever my mistake was searching on the internet for an appointment, which somehow went to Place For Mom. I was never referred by A Place For Mom to this home!
This facility only cares for 4 people, and it is ridiculous they would charge such an outrageous charge for one phone call (>$7000). Especially since A Place For Mom never made a referral in the first place.
So I'm back to square 1, looking for a place that can care for my mother suffering from Alzheimer's.
The last thing I need is another referral!
As a Criminal Investigator, this reeks of Fraud. I will be in contact with the District Attorney on Monday.

Rick Ragsdale
Stockton, CA

Chelsia,
I read your response, which is a total misstatement of facts. Doing a web search for care homes does not eguate to a referral.
Also you wrote, "we are terminating our agreement with Alcor Guest House". In actuality Alcor terminated their agreement with your company last week.
Also, for info I spoke confidentially to another Memory Care Home of whom we have been #1 on a waiting list for over a year. One of the directors of that non-profit told me that the reason we are not called is due to being referred by your company and expense due to the referral.

I found that the prices that Place for Mom quote are much higher than when I called and asked. So, yes they do get a kick back and I think that is what is the real issue here. Instead of A Place for Mom going to the care place and evaluate whether it should be something they would recommend, they only recommend a place that will pay them to recommend them. For example, one place that was recommended, was not anyplace I would put my mom as it was on a busy street with a dirt lot for a back yard. Then the marketing phone calls began. Right after I gave A Place for Mom my house phone number, I began receiving marketing calls the following day which I never received before. A Place for Mom should change their strategy and do what the auto club does, they personally go to hotels and rate them to advise their clients. No one at A Place for Mom does that, so they could be sending you to a care place with a busy street and a dirt lot for a back yard and they don't know the difference. I would suggest A Place for Mom start considering going to the places they recommend instead of only recommending the places that will pay them. That is what is basically wrong with this whole company.

A friend directed me to this site after googling the name of a facility where I am administrator. This site comes up and says you can call them for pricing and availability of our facility. In an earlier review, they responded to a complaint saying,: "When a community joins our network, we develop in-depth, "insider" knowledge about their current availability, services and amenities, pricing, activities, special events, and other factors. From time to time, our Advisors visit the communities..."

No one from this site has ever visited our "community" and has NO knowledge (let alone "insider knowledge") about current availability, pricing, activities or anything else.

THIS SITE IS A TOTAL SCAM. BUYER BEWARE.

I am looking for a place for my dad and went to this website after hearing the extensive marketing. You have to put in your information before you can look at anything on the site. I swear I had just hit "enter" when my phone literally started ringing. I thought "no, it can't be" but yes, it was them, and they continually try to call multiple times a day for the past three days. Talk about ridiculously aggressive telemarketing. It really gives me the creeps.

My experience was very negative with this person. I am sure there are people who do a good job but they seem to be in other parts of the country. And that is why I did not give one star. The places that called me were not really suitable other than they had the bedroom configuration I asked for. The first one sounded very nice for assisted living or independent living but once dementia sets in MOVE. Ratings on line said their facility was terrible for Memory Care. The next one did not charge extra for extra care-very suspicious. One place the ratio was 1:8 for moderate to severe dementia care-too low.
I leared also from looking with my sisters that you cannot visit a new facility in Washington DC and apply it to an older Facility run by the same company in the Bay Area. Each facility has it's own Managers and flavor. One needs to visit in person. Also, I would narrow down and then revisit the facilities at different times of day, Morning and afternoon. Are the redidents dressed in the am and clean. Is ther an odor to the facility? Are there activities going on and is the staff interacting. Your Mother or Father will probably complain about moving no matter where they go so you have to be the detective and figure out if the place you chose is working out. Many very nice assisted living locations do not have good care for dementia patients.

A place for mom only cares about getting the commission on referrals, they do not check out facilities. It's simple- they contract with companies that pay them to do so... there is a reason why these companies pay for referrals- and a place for mom will say they are a good facility bc they benefit from it financially... when a company gives out referrals solely based on gaining money from the transaction you will never get honest answers or the best options that might be out there!