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A Place for MomReviews 2,081

4.5

From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
Seattle, WA
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A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 18 days
Maryland
1 review
0 helpful votes
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From the moment I asked for help within an hour I received no less than 12 calls repeatedly trying contact me from homes that did not meet the criteria I had specified. Then trying to contact two of the homes multiple times to arrange a visit but no return calls. The result was deciding from the three homes who were responsive. It just seemed like the only thing A place for Mom did was call everyone or send an email blast to everyone in the geographic area to have me contacted. And it just seemed like the ones that did contact me were desperately looking for new people to feel rooms.

Date of experience: January 28, 2024
Michigan
1 review
0 helpful votes
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Pleasant surprise
January 27, 2024

I did not expect any help st all because of our limited budget - I was wrong! It was such a nice surprise - they got the job done for us and even placed my mom despite our budget! I am thrilled with the service.

Date of experience: January 27, 2024
Missouri
1 review
0 helpful votes
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Gracious
January 27, 2024

Sarah went above and beyond the services and really worked hard to understand my goals. Sarah was the intervention on my behalf. I couldn't have got through this without her graciousness and encouragement.

Date of experience: January 27, 2024
Ohio
1 review
0 helpful votes
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Exceptional! I can't say enough about Michelle Davey! Exceptional!

Date of experience: January 27, 2024
Florida
1 review
0 helpful votes
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Sounded good
February 23, 2024

Too many wrong contacts. Nobody followed through. Calls from a total other state. Ludlow Mass.

A Place for Mom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 27, 2024
Illinois
1 review
0 helpful votes
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More than I expected.
January 25, 2024

I thought Amber from A Place for Mom was helpful and directed me to other information having to do with caring for seniors with memory care, beyond information about facilities with openings in my area. I feel like I'm now better informed about how to move forward with the process since we've made our decision on a facility, in ways like how to help my mom deal with the move and get settled into her new location, also on how to continue to be a support to my dad as he now will live at home by himself. These have been some really hard decisions to make, but I feel more confident now moving forward due to A Place for Mom listening and helping us figure out how to make the best choice for my mom.

Date of experience: January 25, 2024
Ohio
1 review
1 helpful vote
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We were given appropriate contacts which were helpful in locating an assisted living facility. Our senior living adviser was efficient and helpful. Note:This statement is on all emails from our senior living advisor: "Our service is at no cost to your family as we are paid by our participating communities and providers". Our $3,500 deposit paid the invoice for A Place for Mom. After less than 3 months the assisted living facility told us we required more care than they could provide. We cannot get the deposit back. So essentially we paid the fee, not the provider.

A Place for Mom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 25, 2024
Nevada
1 review
0 helpful votes
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Excellent Care for Mom and me!
January 24, 2024

I highly recommend this service if you are looking at assisted living locations for your family member! I was contacted immediately once I registered on the site. The representative was patient and educated me on how to best serve my mother. I received follow up calls, assistance with site tours and educational materials.

Date of experience: January 24, 2024
Iowa
1 review
0 helpful votes
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A Place for Mom was so helpful!
January 24, 2024

I've seen commercials for A Place for Mom for years, beginning with Joan Lunden. They made things so much easier! Our consultant, Dawn, was easy to talk to and helped so much. It made this transition so much easier because we didn't know what was available in our area. With a Place for Mom, we didn't need to know that at all! The gave us many options and we chose the places we wanted to visit! They called within ten minutes of entering our information into the computer! I would recommend A Place for Mom to anyone looking for help with assisted living or nursing homes.

Date of experience: January 24, 2024
Massachusetts
1 review
0 helpful votes
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They did the hard part!
January 24, 2024

They listened to what we need/wanted and found it!

Date of experience: January 24, 2024
Utah
1 review
0 helpful votes
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Easy to work with
January 24, 2024

Called as I needed help to find an out of state community. This organization was great to work with as well as the advisor who continues to work with me.

Date of experience: January 24, 2024
Florida
1 review
0 helpful votes
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Very informative staff. Very helpful and useful information

Date of experience: January 24, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent customer service
January 24, 2024

They were very helpful in finding places for me to look at for my Dad.

Date of experience: January 24, 2024
Pennsylvania
1 review
0 helpful votes
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Pressure relieving service
January 24, 2024

As soon as I started speaking to Kate, I realized I did not have to do this all alone. I felt relief from the pressure of not knowing where to start or who to call. She remains with me to this day to make sure I am OK. Thank you Kate and A Place for Mom.

Date of experience: January 24, 2024
Kentucky
1 review
0 helpful votes
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Helpful Hand
January 24, 2024

I was looking for an independent living facility and I was in a bit of a hurry. A Place for Mom contacted numerous places that reached out to me right away. I was able to schedule visits to several places immediately and in four days I selected a place that is a great fit. I highly recommend them! A painless way to make a big move!

Date of experience: January 24, 2024
Maryland
1 review
0 helpful votes
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Finding a Place for Husband
January 24, 2024

As soon as A Place for Mom assigned my care coordinator Natalie i knew i was in good hands. She was empathetic and understanding of how i was feeling. Eventually i was going to have to put my husband in a facility due to his dementia. She helped me find several places in the area i was going to be living that met my budget. She arranged for me to visit them or hooked me up with someone at the facility to schedule a tour. She checked in with me frequently and when i made the decision she helped ease my guilt and stress by sharing with me stories and of other people who have been through the same. She told me that he would eventually thrive there because he would get the attention he needed 24/7. And she was right. I am working full time and not able to give him the attention he needed. I realized he was spending alot of time in front of the tv and not being stimulated. Here i am 6 weeks out and he's doing very well in the place i chose.

Date of experience: January 24, 2024
Ohio
1 review
0 helpful votes
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Big help in during a hard time
January 23, 2024

While trying to find a place for my grandfather, this site showed me options, put me in touch with a great place, and walked with me through the whole process.

Date of experience: January 23, 2024
Mississippi
1 review
0 helpful votes
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Sitting services is all that we use right now and are very satisfied with the sitters and the staff at the office

Date of experience: January 23, 2024
Washington
2 reviews
0 helpful votes
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Adult care
January 23, 2024

Everyone was helpful. They were every bit interested as we were in finding a place. We were just a phone call away. They were very informative about the process and programs available to us. Pleasant to work with. If you're looking for elderly health care services talk to them.

Date of experience: January 23, 2024
Ohio
3 reviews
0 helpful votes
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Extremely helpful
January 23, 2024

I was very impressed with the help I received. Family didn't really know where to start and a place for mom helped to make those difficult decisions.

Date of experience: January 23, 2024