We were given appropriate contacts which were helpful in locating an assisted living facility. Our senior living adviser was efficient and helpful. Note:This statement is on all emails from our senior living advisor: "Our service is at no cost to your family as we are paid by our participating communities and providers". Our $3,500 deposit paid the invoice for A Place for Mom. After less than 3 months the assisted living facility told us we required more care than they could provide. We cannot get the deposit back. So essentially we paid the fee, not the provider.