A Place for MomReviews 2,329

Not only did I have to jump through hoops because they couldnt get information right (it nearly caused an even bigger rift in my family because a mix up on their end had us thinking someone had massively overstepped boundaries), but I have also been fielding calls from communities that arent applicable to our situation because my grandmother required skilled nursing, not assisted living. The rep from the company that called me to assure satisfaction after months of getting calls from facilities that are of no use wasnt listening to a word I said about my grandmothers insurance or needs, and skewed what I said about needing skilled care (a facility I just spoke with said their notes read to avoid skilled nursing, but that what we need). Dont waste your time, these people dont know their $#*! from a hole in the ground.

Firstly, there were no facilities in the community my Dad lived. To move him to a different community would mean getting him a new doctor, which is next to impossible. I received at least a phone call and an email every single day from someone from this organization. My Dad had squamous cell carcinoma on his cheek and we were told that it's operable and he won't die from it. We were glad about that. He also had dementia which was the reason we wanted to get into a care home. Long story not very short is that he passed away. When I informed a fellow following up by email, I never received a reply saying sorry for your loss. No reply at all! How uncaring can someone be? This really upset me. I would NEVER recommend this company to anyone. They do harass you by phone and email and as soon as their "bankroll" is gone, they drop you like a hot potato! Do your own research, everything is online. Talk to people for a personal opinion.

While searching for place for our mother, we originally began exploring places from a "A Place for Mom", and with no success, we decided to look outside the area and I had communicated to their rep that we had begun the search on our own. She began to send us information on her own, in the mean time we identified a place for my mother independent from their assistance, which we communicated to her. Several months after my mother had been living at the senior care facility, A Place for Mom began demanding placement fee from the Senior Care Home. In essence this fee gets charged back to the families for original move in fee. We have attempted numerous times to let them know we did not use their service to find this place, but because this Senior Care Center is listed in their database, they are attempting to collect, when they did nothing to provide any assistance. Most of their information they provide can be found on your own on the internet. They even attempted to trick me into providing a survey on the senior care center, so that they can use the information as if we had used them for the placement. It's so sad & dissapointing that a service like this lacks the integrity and ethics.

Not knowing what to do when my Mom's dementia forced us to place her in a home I contacted A Place for Mom. They sent me a list of corporate, institution type homes that kick back big referral fees to them. Thinking this was the only option available, we placed Mom in one until recently until I realized the care had deteriorated to the point of complete neglect. I contacted A Place for Mom again and received my personalized updated computer generated list of the exact same places I eliminated years ago. Stay away from any places they suggest unless you want to be abused financially and more offensive see the horrible care provided, or not, to your loved one.

I am writing to tell of my very positive experience with my local advisor at A Place for Mom. We really didn't know what we should do with our Dad and I got a call almost immediately after I filled out the form. I was hesitant but this company is the real deal and truly helped us narrow down options, including the pricing and got us out to see the places. We found a great solution and I can't thank the advisor or A Place for Mom for helping us find a place for Dad!

If you have the capabilities to go on sitejabber, you have the ability to do what a place for mom does. They are like ambulance chasers. They will be your best friend, and the nicest people. UNTIL they find out where you loved one is. Then they turn and right away they are going after their money. If they don't get paid they threaten the care facility with collections, and then court. They will never follow up with about how your loved one is doing. They don't care! They want their money. Take the time and do your own research (On Line) don't be "STUPID" and let them get away with SCAMMING anyone else. If I could I would keep writing these reviews. I have contacted a place for mom, to all their different departments, from the CEO down for a couple of months now. They will not answer me or contact me. I will continue to write these reviews every where I can. Don't use this company. I see Charlie S. Company rep. Used to respond to these reviews, and even get in contact with some of the reviewers, maybe they will try to respond to me. Please do.

The day after I wrote this review (11/2), I received, but did not see right away, an email from my APFM agent. By Friday 11/3 I started to receive calls from facilities that clearly understood what I was looking for based on the criteria I had given APFM. I'm giving 5 stars now just to offset the 1 from before. I won't really know how great it is/was until I find the facility we need, but 1) it would have been really useful for my agent to call to tell me the email had been sent; and 2) if she wasn't going to make the schedule she promised for the email, to let me know she was on it and still going to get it to me.

I was desperate to find low income senior housing for my mother and requested information from APFM. They require a phone number and email to send the info (that was a red flag, but i was desperate) so I put in my number even though I did not want to speak with anyone, just wanted them to email me information. They have called me over 10 times in two day. I decline the call but they just keep calling over and over. Luckily I gave them my Google Voice number and can easily block their calls. DO NOT GIVE THEM YOUR REAL PHONE NUMBER! They will harass you nonstop.