A Place for MomReviews 2,329

When I was transferred to the "Housing Counselor, she was really nice until she found out my clients budget. She then began to cut me off as I was asking questions, telling me she just could not help. She even told me she had another call coming in that she had to take so she had to go. Really? Answering my questions weren't important? She Caren or Karin, or whatever her name was could not have been more rude. She also knew I was calling from an organization, but she did not seem to care.

My Dad is 91 and a WW2 hero, and a retired Sr. Vice President of Nike. He was living at Good Samaritan in Kissimmee Florida for over 2 years. Then he was bullied by some of the maintenance guys because he was feeding the birds. However, instead of firing the guys, he was asked to leave. So we took my Dad home. Now, he forgets things and walks out the door at all hours of the night. So we decided it was time to place him in a home where he could be taken care of 24/7. I saw a commercial with Joan Lundon advocating for "a place for mom". So I contacted them. Then the 'time share' type pitch came. I kept telling them that we had a budget of $2500. 00 per month., They sent us to various places. Before we took time off from work, we stated our budget. When we arrived, they told us that the lowest price was $3200. 00 for basic care. Food was extra, activities were extra and so on. We were really upset as they would not tell us the price on the phone, telling us that they could work within our budget. When we arrived at the facility, they tried to up sell sell us, like a time share. They said stuff like "Isn't your father worth the extra money" Cant you sell something to afford the cost. Wow really bad. Now they keep calling me from all over the USA. Still trying to sell for Joan. Joan, you should be ashamed of yourself. No longer a fan.

I came across APFM while looking for assisted living facilities. Foolishly, I typed in my telephone number. Big mistake! Within twenty minutes the phone rang. It was an overly friendly rep from APFM. That was in 2015. They are still calling me five or six times a week. I have told them my circumstances had changed; do not call me again. They are still at it----early am or late pm--they do not care. Have reported them to BBB and AARP; told there really wasn't anything they could do. Do not give out your telephone number---they will hound you to death! Terrible, terrible place.

This outfit simply preys on vulnerable family members to cash in on the difficult decisions they face. In my case, they provided my contact info to numerous facilities and I was immediately buried with unwanted phone calls. One was from a place my brother had already contacted, and when my mom moved there later, these scammers fraudulently claimed a "referral" fee from them. The BBB gives them an "A+" rating despite a pile of complaints. Don't make the same mistake I did. Heed the warnings.

THis place is horrible, first you try doing some research on facilities, and you get roped in to having someone call you immediately who can not help then pass you on to someone and all I wanted was brochures so I can look at things and see what questions I would have if my mother who has dementia would fit in any of these places. However that woman actually said mu MY INTERVIEW would take 20 minutes... I am not interviewing for a job... I AM INTERVIEWING their facilities to see if they meet MY standards for MOM. I want this place reported immediately they are people who now have my phone number and since this morning I have had 4 different people calling "in response to my request?" I spoke to someone had a terrible experience why would I want them to keep calling back. Please do not attempt this service unless you want explain your situation over and over and over again, and I dont know about anyone else on this forum, but my mothers disease is hurting especially now that I may not be able to take care of her. These people make it difficult.

This is a recruiter service nothing more. They could care less. Michelle's attitude was bland and became arrogant when I said I needed a Sr. Apartment. Forget it they recruits for paying customers they have absolutely no interest in your needs or situation. And if you cannot afford at least 3 to 5 k a month you are out of luck go call Area on aging. Nice prove. Also how would some 25 year old have a clue about what a Sen. Citizen needs. Total rip off this is no different than the scam calls u get for other offers except they add a vale of legitimacy by pretend I g to really care. They Don't.

I was looking for a place for my dad. After getting a few recommendations, and taking tours, I felt I was contacted too much by email and phone. During a time where my dad was going through health decline, med changes, and hospitalization. I understand they get paid if you select their places, but finding the best place for your parent is done by you looking for places, going on tours, and meeting people. The place we ultimately selected was outside their list. I feel uncomfortable with the "business" of all this. I also tried to remove myself from their emails and it force selects their newsletter and I could not get myself off. There is not a general email to request this, or a button like other online service that say, "unsubscribe all". Then, when I tried to use their system to say I had not selected one of their recommendations, it asked for move in date, place and details. None of your business! I feel they will continue reaching to me somehow and regret that they have my and my dad's info :( Honestly, you are better off asking friends, using google, going on visits yourself. It's work, but it is your loved one. We feel helpless in these times and I feel like this "service" preys a bit on that desperate feeling we have in wanting to find the right solution for our loved one.

All this company will do for you is find in open bed. They will not match your loved one's personal care needs, lifestyle choices or preferences or anything else that comes with doing a full in person assessment. They get paid by a facility ho film a bed. They don't care if it's not a good fit. They are not going to advocate for the client or the family members they are helping with the tough questions to make sure it is the right fit so the transition is smooth and that it is the best fit possible for both the facility and the client. Go with locally owned placement-transitional companies who you meet in person.

Thank you to an amazing service that got me through the most difficult time of my life! I was absolutely overwhelmed with the decision to place my mom in memory care. Paula G. At A Place For Mom helped me every step of the way! She gave me options, reviews, was able to find a beautiful place on my budget and arranged everything. She was kind, patient and an expert. All services were free and she never asked for anything and never tried to sell me anything. I can only send her my gratitude in return. Mom is safe and blessed!

SAD THAT THEY COULD NOT EVEN RECOMMEND A NURSING HOME ANYWHERE NEAR ME, BUT THEY NEVER EVEN PREPARED ME FOR THE NURSING HOME EXPERIENCE. I CRY EVERY TIME I SEE JOAN LUNDEN ON TV WITH THIS COMMERCIAL.

I went online to look at the available and locations of assisted living near my father. I was required to enter my email and phone number to access the results. Literally seconds after I clicked, I got a call from A Place for Mom. Then two more calls a few minutes apart. Then another call 30 minutes after the 3 call. I had to block the calls in my Caller ID. What kind of scam is this. I wonder if Joan Lunden, a trusted news person who serves as a spokesperson for these scammers is aware of this harassment.

They must just look up on the internet. Same as you can do. They sent me to help holes where I would not put my worst enemy. I ha e received so many sales calls since giving them my info. Like I hit some list. Now I see others stat that they sell your info. That would make sense. Although, I ha e no proof. Asked the woman to take me off the list and then get an email from a new person at their facility. Isn't that illegal of I ha e proof I told them to take me off the list? Do your own research. These people suck

A Place For Mom is not a business model, it's just A BIG SCAM.
All they do is to sell to Assisted Living Homes the info you provide to them for free.
They have zero expertise and 99% of the time they would not even accompany their customers to those homes.
PEOPLE wake up and do your own research! It is so simple. They claim to have expertise while they never visit the homes therefore they would not know whether it is a good fit for your beloved.
APFM is just a website network who trade the information we willingly surrender to them. Stop doing that anymore!
Search the internet, search on Google maps, make a few phone calls and evaluate the homes with your senses. APFM are claiming to be experts while they HAVE NO CLUE.
They claim to be free of charge for their elderly customers and their families looking for a nice Assisted Living Home. What you have to know is every Assisted Living Home is paying APFM 120% of one month's charge and beleive me that translates directly in the resident's charge. THEREFORE THEIR POOR QUALITY SERVICE IS NOT FREE!
APFM is forcing Assisted Living Homes to sign contracts that are against the law, in the state of Arizona. Their contract specifically prohibits the Homes from discussing with the residents or their families, the fee that APFM charges the Assisted Living Home (see attachment). The law, R4-33-408 says that the facility has to disclose and obtain signed statement indicating that a referral fee has been paid for all residents referred.
Stay away from the apfm SCAM!