A Place for MomReviews 2,329

I went to the Web site to get help on "memory care" places in my home town. No help on the Web site, I had to put in my contact information and wait for a rep to call me back. The next day I get a call asking for a bunch of info about my situation. I tell them the name of my home town and that I'm just looking for places that offer memory care. I'd been to a couple already but just saw their commercial and thought they could help. They wanted even more information. I finally said I just want a list of places. At that point they tell me there are none in my location and the closest is 30 miles away. Why didn't they start with this information. I assume they just have a list of facilities that pay them to be "recommended". UGH. What a waste of my time.

A place for mom was pretty helpful helping me quickly compile a list of homes near us, and when we decided home care was better were helpful with resources for that as well. However, my MIL passed in November (it's now almost July) and I was called in December, January, and now TODAY to see how we were liking our services. By the SAME REP.

Very disappointed. No one needs to have that brought up, by someone clearly just trying to make a buck.

If you're going to work with people when they are the most vulnerable, have the courtesy to keep records when your services are no longer needed.

I would rate them negative if I could. Yes I went to the site. Yes I gave them my information. They were recommended by someone at my MiL's church. However, they immediately started calling me FIVE or more times a day. Finally on about the third day I spoke with someone and asked them to stop calling me. I needed to compile information from family members before I could have anything like an intelligent conversation. Well, they are back to calling me five times a day. No one even bothers to leave a VM. I only know it's them by looking up this second number on the internet. I'm now blocking these numbers, and I wouldn't use their service if someone paid me.

A Place for Mom has great ads but when it comes down to them providing help, guidance or insight they left me cold. In fact, in the end, the retirement home I found was not even recommended to me. Word of mouth from neighbors and friends was a much better resource. The person handling my 'case' even got me confused with another client and sent me an email basically scolding me for my choice! No apology was given until I brought the email up myself and even though the excuse was that she had so many clients... Best thing about A Place for Mom is they don't charge you! I'd recommend just searching the Internet, ask your doctors and caregivers, neighbors and friends; you'll get quality reliable information. On a side note, Visiting Angels is an excellent resource.

Do not use A Place for Mom!

When the web site asks you to fill out a simple form, and a "custom list is being generated" don't believe it. They ask for more information, and more information... none of which really helps to refine or define potential places for Mom.

Do not use them!

You will receive lots of emails - with canned responses. Like a scam always asking for a few more details. If you give them a phone number, you will get lots of calls.

Just say no... go elsewhere.

They will sell or give your information away and you will be called and emailed multiple times by multiple organizations. This is harassment! You tell them to stop and they won't stop! The last thing someone needs when at the point of placing a loved one in a facility is this kind of unrelenting harassment. SHAME ON YOU, Place for Mom, for taking advantage of people in vulnerable situations. And SHAME ON YOU Joan Lunden for preying on people this way! Karma is a b! Tch and I hope she finds you.

I agree with the majority of reviews that A Place for Mom is not the altruistic organization that Joan Lunden makes it out to be. I called when I needed a place for my mom (duh!). I received a return call from a APFM rep who is based 3 states away from me and had no idea about senior living in my area. She was able to come up with 3 listings that turned out to have nothing near the requirements I outlined for her. I did better researching, investigating resources, and navigating "the system" on my own. After numerous follow up calls from her, I finally emailed and told her I no longer needed her help. She is still calling me a year later. Had to block her number. Do not recommend.

Like several who have reviewed A Place For Mom, I too, came to the conclusion that it's all about the money. I called to try to get an idea of what was available in the area where my mom lives so that when the time came I would know how to help my dad Place her. I was very clear that we were not ready. "Oh, we're here for you" the personal assistant said. And then months of relentless emails and calls followed, not just from A Place For Mom, but also from facilities that were on the list. Except for the facility my dad, on his own found by doing lots of leg work. Yet somehow, though I never made the commitment, A Place For Mom was able to charge the facility my dad, who never talked to them, a rediculous amount of money. I think that happened because they called me one day and asked my mom's status. Because this facility was on the list they gave me, and because my mom was there, no matter that I hadn't made the decision to place her there, they were able to get $4800 from that facility. I will be seeking legal action. I can't even figure out how they get the money when I never made the decision to place mom. My dad made the decision, not because I told him about the place but because he went out and pounded the pavement on his own. DO NOT CALL. A PLACE FOR MOM unless you want months of badgering from ypthem and the facilities they give your name to.

I contacted A Place for Mom when it was obvious that my sainted sister in law needed help with my mother in law who had Alzheimer's. They first referred me to the home health agencies in the area who immediately called me and discussed the unique problems associated with caring for a person with Alzheimer's. Even though it was evident that it was time for memory care living, these people kept in contact with us and helped s with the process. Once we made the decision to search, Mike, our senior advisor, contacted the appropriate facilities in the area and set up the appointments with the facilities. We only had to show up and make our decision. We would have been lost without A Place for Mom and the help this agency gave us. I recommend them to everyone.

I needed to move my Mom from Colorado to Georgia. I called a Place for Mom to get information on multiple places that were close to my location. I spoke with Susan who was amazing. She was caring and very helpful... she guided me to several locations that were nearby along with the pricing so I was informed before I went to speak to the facilities. I was very happy with the referral service they offered. Susan followed up a few times to make sure my Mom is happy in her new home. I think they offer a great service... she gave me referrals with pricing so I could interview and choose the place that suited us best.

I echo all the terrible reviews on this site and wish I had never called. Initially the person who received my call was informative and promising but all she did was send me a list and badger me for a year. I had to do all the legwork. When I found me a good place on my own she asked me the name and then sent me a listing with the name on it. And charged the place an astronomical fee when I placed my mom there. I complained and explained but they still charged. The staff person was suddenly curt. Very disappointing and horrible business model. They prey upon your panic and they are the only ones who benefit. They have reviews on their site they claim are from customers but I was never asked to review them. Don't call!

As a Group Home/Assisted Living Home owner I can tell you from personal experience that "A Place For Mom" is all about the money they charge the Assisted Living Homes. They Do No visit any facility, Do Not bother to check out anything! All they do is take the information of the family and pass it on to an Assisted Living Home that will pay their Ridiculous fee of 120% of the 1st month charges. They are not going to provide any person the best places or closest, only the ones that pay their VERY HIGH Fees! I have personally never seen anyone every visit or show up from "A Place For Mom". There agents take internet leads and send them out with the hope of earning a substantial bonus fee at the expense of the Assisted Living Home. A small Group Home/Assisted Living Place has to pay their exorbitant fee for doing nothing! We are the ones that contact the family and try and get them to tour our home, etc. Unfortunately, should the new resident pass away before a couple of months or leave, WE GET SCREWED! It does not matter if is a week, "A Place for Mom" screws the Assisted Living Place! People have no idea what "A FOR PROFIT ONLY" crappy organization they are supporting at the expense of the people that may take care of their love ones!

I sought their help months ago in finding a nursing home for my mother-in-law. Because my mother-in-law is at poverty level with her income, they said they could not help. They only help those who have money. I then asked for references as to who I can seek for help & they said they had no knowledge of who to go to & that I should look online for services for the elderly. So, with all their commercials & ads to go to them for help, they're like everyone else. If you have no money, they want nothing to do with you & you can just keep on struggling. THANK YOU "A PLACE FOR MOM"!

I called this place bc my father is a vet and he would most likely qualify for the pie in the sky va benefit advert'd on the site. Initially when I called everyone seemed nice. I was immediately given to a coordinator but once I talked to that person and she decided on a course of action she believed I should take this place basically put me on the block assist list. Truth was second time I called back everything had changed and I had new resources to consider but the screener lady already had me on the do not help list so I was never going to be getting a call back EVER. So while my father is ultimately going to get his assistance his DAV rep will have to be the one to help apply for the VA benefit if we go that route. It's nothing but click bait to put such claims on a site as you can qualify for VA program and then basically block or make impossible for people to apply for such benefit once aplaceformom's staff determine what you should or should not do. Just just know that this place picks and chooses who they are going to help. If you are in a bad situation look into medicaid.