A Pea in the Pod

I spent a good bit of money online and after receiving all my items the majority didnt fit. No biggie until I wanted to return. I went to return and realized I had to cover the shipping cost. I figured since I live in NYC I would return to the store, NYC has everything right? Wrong. The shop in Macys wouldnt accept my return since they werent bought there. I had to spend $50 out of pocket to ship back what didnt fit. I was so angry I emailed them. Never heard back. Emailed again, never heard back. Ive reached out 5 times and still have heard nothing to date. Save your time and shop ASOS, cute clothes and FREE shipping and returns. Surprised this company can stay in business with such horrible customer service.

I sent the message below by both email and FB messenger two weeks ago. No response to either which seems consistent with their strategy now that I see other reviews.
Good Evening,
Id like to alert you to an experience my wife had at your Somerset Mall location in Troy, MI today. I gave her some items form your site for Christmas. A couple of the pants were to short for her liking. She attempted to exchange them at the store location, driving 45 minutes to do so. Your associate was so pushy and aggressive, insisting my wife buy a pair of pants that cost significantly more than her return or she wanted to spend. My wife felt like this purchase was the only solution the saleswoman would allow her to complete in order to exchange the pants. Pushy sales people are always annoying, within stores that cater to expecting mothers, its even more shameful. This was my first experience with your company and while it started just fine, my final impression is very poor. Hopefully youll consult with your store and educate them on how to help and assist customers, not pressure them.
Sincerely,
Matt Swegles

First of all A Pea in a Pod is the SAME company as Motherhood Maternity, they carry overlapping product and A Pea in a Pod price is $15-$20 higher.

I happened to have bought the same pair of compression leggings from both company, Motherhood had it at $20 sth and A Pea in a pod at around $40 sth per pair.
They are exactly the same, only difference is color of packaging.
Since Motherhood Maternity's a little messed up on size chart, I don't mind paying more to get the right size. But the leggings from A Pea in a Pod have open stiches at the crunch area. I bought 2 pairs of them, both had the same issue. Meaning the batch might be all defective.
I'm size 00, usually wear XS or XXS, weight 113lbs at 28 weeks, measures 34-35 at hip size, and their legging's XS is measured 36-37 around hip so it's definitely not me breaking the product.

I have to contact customer services. They promised to issue a gift card to cover the defective merchandise, asked that I place another order, the difference and shipping paid to on the replacement order will be waived.
Sounds nice right?

In reality, they issued credit for only 1 pair of legging - I bought two. After communications, the other pair's refund credit goes to motherhood maternity... Hello?
Additional communications need to be made to combine them and point them to one website.

After making the replacement purchase, they have problem refund the difference too.
The agreement was to refund difference to original payment method, but their customer service refunded a random number- Yes, can't tell how it's calculated but surely LESS than the agreed mount, to gift credit, not original payment method.

Tons of emails with screenshots highlighting errors were sent to address the incorrect refund, but every customer care picking it up didn't bother to read the full detail, ignored the credit back request, and tried to get it over with by gift refund.

Had to make a call and request manager to get things straight

Will never buy from either website again

As a first time mom-to-be and business owner who is client-facing daily, it can be a challenge to find appropriate maternity clothing. I need stylish, comfortable clothing suitable for a corporate environment.

I've learned three things... 1) a dress and a cardigan is the third trimester equivilent to a skirt suit. 2) I *can* and will wear heels as long as I can through this pregnancy. And 3) A Pea in the Pod is a great place to shop, either on-line or at the boutique!

I've purchased from many on-line maternity retailers, and www.apeainthepod.com is one of the few that i keep going back to. Sure, I've not found a maternity skirt suit, but I've found some amazing maternity dresses that are perfect for work, and dinner afterwards. Great styles, true to size, mostly quality materials, and good workmanship in most garmets. I did receive a cardigan with a small hole. I put in a stitch and kept it because it was WAY too cute and practical to return.

One not so supportive comment from me... I do not feel like the models on the site are reflective of real pregnant women. I've love to see women who do not look as though they are not even pregnant. Its unrealistic to think your body will not change during pregnancy, and in fact... its unhealthy to promote such a view. Skinny women with "bumps" are NOT what its about. It makes me feel like whoever chooses the models is a guy or has never been pregnant. I'd spend even more money shopping here if I felt like what i wanted would look good on my pregnant body... not just on a stick figure with a belly pad.

But really, this store is worth the difference in price that you may see with less expensive maternity clothing. I've shopped at motherhood.com and the quality of the material there is just revolting (yes, I've reviewed it.)

I wonder if A Pea in the Pod has a non-maternity sister site/boutique!

I've purchased a few gifts from a pea in the pod and have been happy with them, but the last present I got I was disappointed to find much cheaper at my local maternity store. By then it was too late to return it.

They only give you half your money back and use the rest for a shipping fee. They charged me $15 for shipping my return back to them.

This company is so blatantly not customer friendly, to the extent that they don't even pretend to be. I made an online purchase and noticed a few days later that many of the items in my order were subsequently on sale. I went to the "contact us" section of their website in efforts to find a phone number, and only found an online contact submission form. So, I filled it out requesting a price adjustment, submitted it and waited to hear back. A week or so later I hadn't heard anything back, but I was able to find a customer service phone number in my order shipping confirmation email I'd since gotten, so I called to inquire. At that point, they told me they had no record of me contacting them via their website and that I should have called or sent them an email from my email account so as to have a record of said contact, as they only honor price adjustments requests made within 7 days of ordering... Yep, that's a company that really wants to do right by the customer and earn my repeat business, clearly.

Additionally, one of the items from my order was a bit big at the time of purchase, but I decided to hang on to it for when I was farther along in my pregnancy assuming it would fit later. After two months, I decided it still wasn't going to fit even late in my pregnancy so called about a return, even if just for store credit. The item was $100, so I obviously didn't want that money to just go to waste, but I would have been happy to use the funds for some nursing bras or other items I'll end up needing anyway. So, I again called into their customer support team, only to be told they only offer 30 days for returns, even for store credit. Adding insult to injury, the agent noted they had been offering extensions for returns given Covid, but would no longer be doing so. Again, the response of a company that really wants to foster repeat customers.

Needless to say, I will never shop with them again. They more than deserve the bankruptcy situation they are in.