The company enjoys a generally positive reputation for its fast shipping, competitive pricing, and user-friendly website, which many customers appreciate for its simplicity and efficiency. Positive experiences often highlight successful pre-orders and reliable product delivery. However, concerns arise regarding packaging practices, particularly the use of thin plastic bags leading to damaged items, as well as issues with customer support during order discrepancies and returns. While many customers express satisfaction with their purchases, the inconsistency in handling customer service challenges suggests an area for improvement to enhance overall customer experience.
This summary is generated by AI, based on text from customer reviews
Knew ANTOnline had the PS5 combos for a week; looked to see how trustworthy the site was. Finally bought the combo alongaide some games and they arrived within the week of purchase.
I received a PS5 & XBox Series X from ANTonline... Thanks for promptness & service. Received XBox on launch date and Playstation 5 the day after launch. Two thumbs You're Awesome
I ordered on a Tuesday and received my order in two days. I was able to get my video game when others were sold out. Great service!
I had a great experience from antonline. I got my order a week before it was suppose to come in with no problems. Definitely shopping there again
This controller arrived as advertised and works like my other XBox controllers as expected. Excellent communication on delivery status.
This is my first time purchasing from antonline and the experience was phenomenal! I will buy from them again!
Packaging the elite controller is a cheesy way of moving product. Also, the delivery was several days after release.
Really smooth had to wait a bit but all things considered the product made it safely to my residence.
Issues on startup but overall positive experience and swift delivery that didn't get stolen by delivery driver. Thanks Antonline!
Easy to order. Shipped quickly. Great price. Fantastic experience overall and I'll definitely order from them in the future.
Packed well and arrived when expected. First time ordering from this service but really great overall and would recommend.
Was skeptical at first but the order came quick with everything packaged neatly. Will definitely do business with again
Skeptical because I never heard of them - but they delivered! Excellent customer service via phone.
They made my Christmas.
Received my order on my birthday! Was super excited! Good 4 games with the bundles. And a extra controller!
Very happy with the results. My son is absolutely thrilled with his Xbox Series S.
Could not be happier
Fast shipping, great communication! I don't understand why they get bad reviews, I had the smoothest and fastest transaction
It was delivered on time I heard about this place on Twitter and I was able to secure a new ps5 with the site crashing like other websites I will return for future purchase
Ordered my fiancés XBox One S from this company and was VERY happy with my purchase! Wasn't suppose to arrive till 11/23 and it arrived a week early in perfect condition!
Answer: Hello Ben, Unless it is specifically advertised as Open Box (this is in the name of the product as well as in the description) - all items on our website are new and sealed.
Answer: Hi Samuel! Thank you for shopping with us. Please reach out to support@antonline.com for the quickest resolution to your order concerns.
Answer: Absolutely! To apply for a return please visit our website: https://www.antonline.com/support/returns You can also reach out to support@antonline.com for any other questions regarding your return. Thank you!
Answer: Yes they are! We currently ship to the entire continental US. This does exclude Alaska, Hawaii and Puerto Rico.
Answer: Hi Farid! Please visit our website@ antonline.com to shop our products, and if you have any additional questions please reach out to support@antonline.com! Thank you.
Answer: Hello Richard, Unless it is specifically advertised as Open Box (this is in the name of the product as well as in the description) - all items on our website are new and sealed.
Answer: Hello Richard, Unless it is specifically advertised as Open Box (this is in the name of the product as well as in the description) - all items on our website are new and sealed.
Answer: Our return policy is absolutely published on each product page as well as on our store page on walmart.com.
Answer: Hi Fernanda! Thanks for shopping with us. We hope you will enjoy your purchase and will visit us again soon.