The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
While the quality of the clothing was beautiful, the fit was poor. Most of the pieces were a bit too small in some areas and too large in other. Unfortunately, I've returned 99% of what I ordered.
Love the selection of clothes, colors and sizes.
The shirt that I bought here is perfect, the customer service helped me to be more calm with my order. I am very happy to finally receive my online order, I am very satisfied.
A couple of the items were not what was described in the sizing measurements, so the tops are too large. The rest of the items fit and were very good! Shipping was faster than I expected. Thank you!
When you select an item to the cart the site takes you back to the first item you looked at, it should go back to the spot you left off at.
I ordered the dress on this website exclusively for the photos... I arrived very fast and well packed and also kept informed of the delivery... highly recommended.
I really love ordering clothes from this website. The clothes are of great quality, the shipments are always punctual. I really recommend the service of this online store.
Tried on items. 2XL is large on me. But wanted to to see how the bloused hung. Your 2X went one extreme to the other. Way to small, or fit but the sleeves were way too long or super tight. Disappointed!
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I like the selections of clothing and the prices. The website is easy to manuver through... no constant moving pictures and photos while you're trying to shop or view an item. I appreciate reading the full description of the items also. The special offers did not have a count down clock (which poses a rush factor; which I do not appreciate). I love the idea of offers of gifts and purchases for additional deep-deep discounts.
My skirt is exactly like picture in the web store. I love the material of the clothes, not too see-through and the neat seams too. Quite satisfied.
I love these sweaters! They are super cute and appropriate to go to work or for a weekend. They are soft and do not create allergies, they are also very cute. I would definitely recommend this online boutique!
Nice styles but i wish i knew the clothing ran big, i ordered smalls and some styles were too big
Size of items from different designers differ. ​Sorry that they did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
Some items do not look like the photos, lower quality than featured on site
The clothes look beautiful in your site but sadly disappointing. The sizes were all off from the size I normally wear. Would NEVER shop here again
I love my new sweater and I have received compliments already! I already know that it's going to be my favorite sweater this winter. Thank you!
The sizes were all over the place. Of the 5 items I purchased - 2 were too large and 3 were too small and they were all the same size on the label.
The fabric was not as illustrated and of poor quality.
Now I find it will cost $52 to send them back so have had to settle for a 15% refund!
I don't like the way the hello chat box keeps popping up. It follows me around, blocks my view, and it's just annoying. However, I saw well enough to order a few items, feeling like I might be taking a risk, bcz I never ordered from this site. My order took about 2 wks.and everything fit well, and the quality was standard, but not high end (did not expect the highest quality), I was satisfied with the quality. It is safe to order based on their size chart, it is pretty accurate. As a matter of fact, I could have ordered my tops in a medium as appose to a large, but it still looked good on me. Will order from this company again.
I don't like the way the hello chat box keeps popping up. It follows me around, blocks my view, and it's just annoying.
Great company to buy from. Product is like described. Shipping time is very reasonable. Easy process. Happy with everything I got.
I ordered $118.00 of merchandise to try, All merchandise described totally wrong, cheaply made, and sized odd. I returned them all, they make you pay for returns to CHINA which cost an additional $44.00 and you have to keep sale items, so they say they never received return items it has been 3 months still no credit. Company says still in customs never received them.
Sorry that you are not satisfied with the item(s).
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I received it quickly. I did order the wrong size however. The XL is a true XL and I am really a L.
Read lots of reviews after ordering (yes, I know, I'm backwards) everyone saying don't order from them. Cheap clothing and I'm thinking what did I just do, great I'm screwed. Then I received my 3 items and I'm pleasantly surprised. The tops I purchased where thinner and see thru when I held them up to the light but they are not see thru when you wear them. They are warmer on you than they look. So for all those nay sayers out there what do you expect for inexpensive prices. I'm purchasing again.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
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