Anniecloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very nice variety of clothes. The colors are beautiful and the fabric is nice and soft.
This is the third time I have bought clothes online in less than 3 months. I am not that good with computers and I always have problems. I can't tell you how many times I've asked for help. They were very helpful and patient with me. The clothes look a lot better actually. Thank you for always being helpful, professional, and quick to respond.
The tremendous variety of designs is what sticks to my head. This online boutique has so many choices in clothing and accessories that it was amazing to be able to find exactly what you were looking for. Delivery was quick and smooth.
So far so good. Haven't received the shipment yet...
I have a good experience buying clothes y shoes
A good prices too
Un poco complicado para poder escoger, muchas cosas bonitas
Website could be easier to manuever
Quality is questionable. All seems like same cheap material. Pictures are deceiving. Won't buy again.
The sweatshirt I ordered was nothing like the picture online…seems very inexpensively made!
I was not happy with the products. The fit and color were not represented correctly.
I love one item. The others are not as described, not cotton fiber. The sizes were okay.
I ordered a sweter at this online boutique. I have not received anything yet, and although it was probably the fault of the emails, the customer service was very helpful in finding me a solution and responding quickly to my emails. Very happy with your customer service and very happy that my dress has arrived. This was the only time I had problems receiving an order with this fabulous online boutique
I have made two purchases online here I have not found any problem. Both items (a pair of sandals and a dress) were as described and arrived on time. It is cheap but without losing quality, so I am happy to recommend it.
It's good to shop online here, and they provide good customer service and are available to answer your inquiry by email, impressed by the nice things and the service.
Even though I ordered the largest size and larger than I normally wear one shirt was too tight in the sleeves. I loved the print too much to send it back so I've made it sleeveless.
Fun product, good pricing, tremendous selection. I will say the shipping time was considerably longer than I'd expected.
Everything was fine with this clothing website. The clothes were delivered on time. Only one shirt is not the correct size. Thank you
Did not like quality of material of some items so tried to navigate return for refund policy. Then found that my cost to return TO CHINA would be approximately $200! Which was more than items cost. Emailed company to find a better solution and was told to keep items and receive a 15% refund. I said no. Was then offered 20% then 25%. With each refusal from me, they increased offer by 5% until they reached 35% and refused to go any higher. This involved 6 or 7 emails over the course of about a week. I finally gave up and accepted the offer of 35%. Did not appreciate the difficulty or stress incurred with this process. This was the first time I had ever ordered online. It was a valuable lesson to do more research on company policy and never to purchase anything MADE IN CHINA.
I bought here a nice and cheerful dress, very well priced, true to the description on the zolucky website, very functional, I received the order very quickly.
My online clothing order here is exactly what I expected and they work very well. Good product. I would encourage anyone to buy them.
Ordered a number of items. Found out return policy is terrible. - lucky if I get any money back.
Response =
Sorry that you are not satisfied with the item(s).
Please note that customers must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.
Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s).
If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline.
You can check the return policy here: https :// anniecloth. Com/information/Refund%20Policy
***Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. ***
Thanks for your patience! Please don't hesitate to email us if you have any questions.
Best regards,
Jemma
ANNIECLOTH
When I received my orders on this website, I was so happy when I looked at my things, the denim shirt looks nice and comfortable, good size, good quality. Delighted with this website!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.