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The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
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Everything worked well, order, payment and delivery. The quality is very good, I like my experience. A special thanks to the customer service that was more than a service, all first class.
Amazing, I did very well with my order, shipping, customer service, everything works. Fast and efficient service. Everything I received is much better than what I saw on the page.
Two sweaters were received in the 10-20 day time frame indicated by the website. However, the quality of the products is horrible. Photos on the website indicate thick, soft, woolly texture; these pictures are obviously faked. The material is rough, thin, string-like cotton or cottonish synthetic. The material is ugly and essentially unwearable because it is so scratchy on the skin; it looks and feels like a knitted burlap. Washing them with fabric softener did not help. I would be embarrassed to donate these items to a charity and so will wear them only for house cleaning or gardening and will eventually throw them out.--- Note that these products are advertised by several scam websites, including AnnieCloth, Wotoba, RosalinLin and some others that appear as popup ads on legitimate sites like the Weather Channel. Buyer beware. Annie Cloth is a total waste of money. The fact that the prices are so cheap should have been a warning to me. If it looks too good to be true... it is.
This clothing company is a SCAM! I ordered a jacket on 9/22, paid for it, and NEVER received it. I sent at least a dozen emails which went ignored. Finally they responded stating they would let me know tracking info, once it left warehouse. I never received that info, the jacket, OR a refund! They are negligent, rude, and don't care whatsoever about their customers. I want to WARN the public of this illegitimate, fraudulent, irresponsible business that takes your money and delivers absolutely NOTHING! Not even a refund.
It's criminal what they are getting away with. Beware! Anniecloth is a SCAM, big time.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I rarely purchase items from companies that I see in the ads that populate the email on my iPhone. That being said, I fell for one and I promise it will never happen again!
The description told me both items ran large, so I ordered my size in both figuring for shrinkage. I ordered a large jacket and a medium sweater. Both were so small, they would barely fit my Size 0 daughter in law! I wouldn't give them to her anyway as the quality is so poor, I'm not sure I would donate to GoodWIll. I am currently attempting to get Annie Cloth to respond to my email for a Return Authorization, to no avail.
BUYERS BEWARE! Stay away from AnnieCloth, appearances are deceiving!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Please stay away on this Annie clothes site .. definitely Scam .. my ordered 4 items on Oct 18 caused about $100 they shipped on only 2 items I received them like very cheap cheap materials not as they described on their site .Tried to contact them for cancel order and return.. they don't let you .. even through they stated on site return in 15 days .. please stay away .. I will report this company to my credit company...
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Ordered a beautiful looking cardigan. I piece of trash arrived - 100 nylon. No way to send it back. Stay away, stay away, stay away...
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I wish I could give a negative rating! Really Deceitful, STAY AWAY.
I had been looking for a certain style and colour of pants for awhile and finally found them on Annie cloth, I was so excited. They looked perfect in the picture, exactly what I was dreaming of. I went by their size chart and ordered the pants. Didn't have paypal option so I had to pay with credit card but I noted it was secured. Got the pants quickly but let me tell you how mad sad and angry I was! They were NOTHING like the picture. The colour in the picture was a rose pink/purple and the colour I got was bright peachy pink. The size would fit an elephant (which is weird because usually its the opposite with Chinese sizing). The length, you would have to be 7 feet tall or so. I could not believe my eyes. So so disappointed. I wrote to the site's service email right away, and got no answer. I wrote everyday. Finally I found a way to submit something from their website. Then I got a reply! Just a standard one requesting info (which I already provided and the email address was the same; I had also included pictured). I wrote back to that email with everything and haven't heard since. The timeline for replies was supposed to be 24 hours. Ha! I'm still waiting. I left reviews for those pants but they won't post them. Because they were negative, i had included my pictures too. I don't see this company staying in business long. If I don't get a refund, i will continue to spread my experience on the internet.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Great place to get top quality clothes. I read negative comments but I still took a chance and I don't regret it, now I have a secret to buy beautifully designed clothes at an excellent price.
The first time you use the website, both the designs of the dresses and the price are exceptional, the shipment received in a timely manner. Very satisfied.
Excellent service and excellent dress. I was very happy after putting on my new dress, I received many compliments. I will recommend them to my friends.
I have sent 6 emails asking for instructions for a return. You are not allowing me to hit "send". The item I ordered was nothing like the picture.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I really wish I'd seen these reviews before ordering from this company. It is the cheapest stuff I've ever seen, leather=plastic and cotton=synthetic. The colors are nothing like in the image. Beware! Don't be a fool like I was! Shortly after order I had credit card fraud. I believe they did it. I registered complaint with consumer BBB for foreign companies.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
The sizes are all wrong, nothing fit, the quality is the cheapest, looks nothing like the pictures, and took over a month to receive. Don, t waste your money like I did!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
"Beautiful pictures THEY SHIP CHEAP TRASH". I tried to leave my negative review on the Annie Cloth website but is not going through. Showing only 4-5 stars review! On the picture you can see real leather shoes on quilt sole, but receiving cheap fake on plastic sole.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Still waiting for an order placed 10/1/19. Read these reviews too late. Don't, just don't purchase from this site.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Ordered 3 items. I was a bit concerned because of cheap prices, but it was a "big sale".
Ha
Turns out everything is ALWAYS ON SALE
Took 5 1/2 weeks to arrive.
Trash.
Cheap fabrics, poorly sewn, look like crap.
Not wearable.
Someone else compared them to cheap children's Halloween costumes.
That is very accurate.
After trying to contact them via email (no phone number) turns out YOU have to PAY to SHIP TO CHINA $$$$.
Or accept a tiny 15% refund or credit towards next order.
Like I would ever order again.
It turns out they apparently steal the photos from other websites, then send some cheap pieces of "fabric" (nylon? Polyester?).
You do not get what you order.
What you see is not what you get.
It's easier to just take your money and throw it in the trash.
You'll get the same result, but with less aggravation, and no disappointment.
CHINA SCAMMERS
DO NOT ORDER
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Poorest quality and worst customer service ever!
Wish I had read the reviews before ordering! I ordered 3 pieces of clothing. When the first 2 finally arrived, the "fabric" was like a slippery piece of nylon less than paper thin and nothing like the photo. The sewing was worse than a 5th grader could do. Honestly, I haven't EVER seen a worse quality piece of clothing! It also ran super-small. When I asked for a refund, I was put through lots of rules and waits and more rules, ending with (paraphrasing): "You can send it back, but you have to pay for full shipping and import taxes back to China, which is very expensive. How about accepting 15% of the value of what you bought?" Ridiculous! DO NOT ORDER ANYTHING FROM THIS COMPANY!
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I ordered 2 over-sized sweaters on Oct 13th, 2019. It's now November 4th and I still have not received my order. I followed up with them via email on Oct. 21st requesting an update. They sent me an emailing stating 1 order was sent. So I waited and no order arrived. I contacted them again via email (no phone number to reach out to them) on Oct 31st letting them I still have not received my order. I have NOT HEARD FROM THEM. They shut down all communication. IF YOU DO NOT WANT TO LOSE YOUR MONEY DO NOT ORDER FROM THE COMPANY. THEY ARE SCAMMERS...
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
I ordered 5 items m, after 1.5 months 2 of them finally arrived but don't look like anything in the picture advertised. The quality is beyond horrible and the sizes completely off. This company is a scam!
Sorry for all inconvenience.
We valued your business and we will try our best to help you resolve the problem.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth