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Annie ClothReviews 5,201

3.4

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Annie Cloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
594
value
338
shipping
340
returns
141
quality
1,545

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52,161 reviews

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Austria
1 review
0 helpful votes
Follow Kayla W.
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Everything worked well, order, payment and delivery. The quality is very good, I like my experience. A special thanks to the customer service that was more than a service, all first class.

Date of experience: November 6, 2019
Canada
1 review
0 helpful votes
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Amazing, I did very well with my order, shipping, customer service, everything works. Fast and efficient service. Everything I received is much better than what I saw on the page.

Date of experience: November 6, 2019
Massachusetts
2 reviews
9 helpful votes
Follow H W.
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Two sweaters were received in the 10-20 day time frame indicated by the website. However, the quality of the products is horrible. Photos on the website indicate thick, soft, woolly texture; these pictures are obviously faked. The material is rough, thin, string-like cotton or cottonish synthetic. The material is ugly and essentially unwearable because it is so scratchy on the skin; it looks and feels like a knitted burlap. Washing them with fabric softener did not help. I would be embarrassed to donate these items to a charity and so will wear them only for house cleaning or gardening and will eventually throw them out.--- Note that these products are advertised by several scam websites, including AnnieCloth, Wotoba, RosalinLin and some others that appear as popup ads on legitimate sites like the Weather Channel. Buyer beware. Annie Cloth is a total waste of money. The fact that the prices are so cheap should have been a warning to me. If it looks too good to be true... it is.

Date of experience: November 6, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

California
1 review
10 helpful votes
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This clothing company is a SCAM! I ordered a jacket on 9/22, paid for it, and NEVER received it. I sent at least a dozen emails which went ignored. Finally they responded stating they would let me know tracking info, once it left warehouse. I never received that info, the jacket, OR a refund! They are negligent, rude, and don't care whatsoever about their customers. I want to WARN the public of this illegitimate, fraudulent, irresponsible business that takes your money and delivers absolutely NOTHING! Not even a refund.
It's criminal what they are getting away with. Beware! Anniecloth is a SCAM, big time.

Date of experience: November 6, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Pennsylvania
1 review
10 helpful votes
Follow K W.
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I rarely purchase items from companies that I see in the ads that populate the email on my iPhone. That being said, I fell for one and I promise it will never happen again!
The description told me both items ran large, so I ordered my size in both figuring for shrinkage. I ordered a large jacket and a medium sweater. Both were so small, they would barely fit my Size 0 daughter in law! I wouldn't give them to her anyway as the quality is so poor, I'm not sure I would donate to GoodWIll. I am currently attempting to get Annie Cloth to respond to my email for a Return Authorization, to no avail.
BUYERS BEWARE! Stay away from AnnieCloth, appearances are deceiving!

Date of experience: November 6, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Coleen D.
California
1 review
8 helpful votes
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Please stay away on this Annie clothes site .. definitely Scam .. my ordered 4 items on Oct 18 caused about $100 they shipped on only 2 items I received them like very cheap cheap materials not as they described on their site .Tried to contact them for cancel order and return.. they don't let you .. even through they stated on site return in 15 days .. please stay away .. I will report this company to my credit company...

Date of experience: November 6, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

California
1 review
11 helpful votes
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Scam and rip off
November 5, 2019

Ordered a beautiful looking cardigan. I piece of trash arrived - 100 nylon. No way to send it back. Stay away, stay away, stay away...

Date of experience: November 5, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Canada
1 review
8 helpful votes
Follow Hulya H.
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I wish I could give a negative rating! Really Deceitful, STAY AWAY.
I had been looking for a certain style and colour of pants for awhile and finally found them on Annie cloth, I was so excited. They looked perfect in the picture, exactly what I was dreaming of. I went by their size chart and ordered the pants. Didn't have paypal option so I had to pay with credit card but I noted it was secured. Got the pants quickly but let me tell you how mad sad and angry I was! They were NOTHING like the picture. The colour in the picture was a rose pink/purple and the colour I got was bright peachy pink. The size would fit an elephant (which is weird because usually its the opposite with Chinese sizing). The length, you would have to be 7 feet tall or so. I could not believe my eyes. So so disappointed. I wrote to the site's service email right away, and got no answer. I wrote everyday. Finally I found a way to submit something from their website. Then I got a reply! Just a standard one requesting info (which I already provided and the email address was the same; I had also included pictured). I wrote back to that email with everything and haven't heard since. The timeline for replies was supposed to be 24 hours. Ha! I'm still waiting. I left reviews for those pants but they won't post them. Because they were negative, i had included my pictures too. I don't see this company staying in business long. If I don't get a refund, i will continue to spread my experience on the internet.

Date of experience: November 5, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

New Zealand
1 review
0 helpful votes
Follow Denise L.
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Great place to get top quality clothes. I read negative comments but I still took a chance and I don't regret it, now I have a secret to buy beautifully designed clothes at an excellent price.

Date of experience: November 5, 2019
New York
1 review
0 helpful votes
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The first time you use the website, both the designs of the dresses and the price are exceptional, the shipment received in a timely manner. Very satisfied.

Date of experience: November 5, 2019
GB
1 review
0 helpful votes
Follow Lorelei C.
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Excellent service and excellent dress. I was very happy after putting on my new dress, I received many compliments. I will recommend them to my friends.

Date of experience: November 5, 2019
Montana
1 review
7 helpful votes
Follow Sheila F.
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I have sent 6 emails asking for instructions for a return. You are not allowing me to hit "send". The item I ordered was nothing like the picture.

Date of experience: November 5, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Arizona
1 review
6 helpful votes
Follow M M.
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I really wish I'd seen these reviews before ordering from this company. It is the cheapest stuff I've ever seen, leather=plastic and cotton=synthetic. The colors are nothing like in the image. Beware! Don't be a fool like I was! Shortly after order I had credit card fraud. I believe they did it. I registered complaint with consumer BBB for foreign companies.

Date of experience: November 5, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Virginia
1 review
6 helpful votes
Follow C S.
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Worst Ever
November 5, 2019

The sizes are all wrong, nothing fit, the quality is the cheapest, looks nothing like the pictures, and took over a month to receive. Don, t waste your money like I did!

Date of experience: November 5, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Washington
1 review
9 helpful votes
Follow Vadim B.
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"Beautiful pictures THEY SHIP CHEAP TRASH". I tried to leave my negative review on the Annie Cloth website but is not going through. Showing only 4-5 stars review! On the picture you can see real leather shoes on quilt sole, but receiving cheap fake on plastic sole.

Date of experience: November 4, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Arizona
1 review
6 helpful votes
Follow Dee D.
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Beware. Scam.
November 4, 2019

Still waiting for an order placed 10/1/19. Read these reviews too late. Don't, just don't purchase from this site.

Date of experience: November 4, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Virginia
2 reviews
10 helpful votes
Follow R s.
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Ordered 3 items. I was a bit concerned because of cheap prices, but it was a "big sale".
Ha
Turns out everything is ALWAYS ON SALE
Took 5 1/2 weeks to arrive.
Trash.
Cheap fabrics, poorly sewn, look like crap.
Not wearable.
Someone else compared them to cheap children's Halloween costumes.
That is very accurate.
After trying to contact them via email (no phone number) turns out YOU have to PAY to SHIP TO CHINA $$$$.
Or accept a tiny 15% refund or credit towards next order.
Like I would ever order again.
It turns out they apparently steal the photos from other websites, then send some cheap pieces of "fabric" (nylon? Polyester?).
You do not get what you order.
What you see is not what you get.
It's easier to just take your money and throw it in the trash.
You'll get the same result, but with less aggravation, and no disappointment.
CHINA SCAMMERS
DO NOT ORDER

Date of experience: November 4, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Arizona
1 review
7 helpful votes
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Absolute garbage!
November 4, 2019

Poorest quality and worst customer service ever!
Wish I had read the reviews before ordering! I ordered 3 pieces of clothing. When the first 2 finally arrived, the "fabric" was like a slippery piece of nylon less than paper thin and nothing like the photo. The sewing was worse than a 5th grader could do. Honestly, I haven't EVER seen a worse quality piece of clothing! It also ran super-small. When I asked for a refund, I was put through lots of rules and waits and more rules, ending with (paraphrasing): "You can send it back, but you have to pay for full shipping and import taxes back to China, which is very expensive. How about accepting 15% of the value of what you bought?" Ridiculous! DO NOT ORDER ANYTHING FROM THIS COMPANY!

Date of experience: November 4, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We valued your business and we will try our best to help you resolve the problem.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

California
1 review
7 helpful votes
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I ordered 2 over-sized sweaters on Oct 13th, 2019. It's now November 4th and I still have not received my order. I followed up with them via email on Oct. 21st requesting an update. They sent me an emailing stating 1 order was sent. So I waited and no order arrived. I contacted them again via email (no phone number to reach out to them) on Oct 31st letting them I still have not received my order. I have NOT HEARD FROM THEM. They shut down all communication. IF YOU DO NOT WANT TO LOSE YOUR MONEY DO NOT ORDER FROM THE COMPANY. THEY ARE SCAMMERS...

Date of experience: November 4, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We valued your business and we will try our best to help you resolve the problem.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

New York
2 reviews
8 helpful votes
Follow Vanessa D.
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Scam!
November 4, 2019

I ordered 5 items m, after 1.5 months 2 of them finally arrived but don't look like anything in the picture advertised. The quality is beyond horrible and the sizes completely off. This company is a scam!

Date of experience: November 4, 2019
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We valued your business and we will try our best to help you resolve the problem.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth