Tel: +852 3899 3090
The communication is the key to make the online company success.
I am long time customer with Angolz, it used to be my first pick online toyshop.
Recently their communication become very sucky. No people manage to return customer email, it makes customer very frustrated. They ask full payment on pre-order items, and no people reply email about your ordering, or take a very long time to reply.
If they continue with this poor communication, I believe they will not survive. Becareful about the pre-payment ...concern that the company will close down soon.....
Angolz.com is a toyshop based in Hong Kong. They deal in a lot of Japanese toys, and appear to have a pretty good selection. The prices appear to be quite a bargain for some of them, even.
Quite a bit about the website put me down just from browsing. The search engine was quirky and failed to produce accurate hits. Browsing through the endless inventory of items to find what I wanted got rather tiring fast. At least, this is from my experience of browsing with Angolz.com in the past.
I check out the website as I write this review, and low and behold it would appear they've updated the interface to their site. The search engine no longer seems to be quirky and it is much easier on the eye. It still browses in much the same way, but it feels easier. I extend kudos to angolz.
One minor knock against the website is the sheer "out of stock" product labeling that can flare at your face sometimes. Sure, it's appropriate to leave an item listed when it might be restocked -- but when browsing for Macross toys you just find "out of stock, out of stock, out of stock," over and over again. It becomes clear that some items are not simply out of stock, but are probably altogether discontinued from being in the inventory either for the longterm or indefinitely.
Shipping is offered in three methods: Air Mail, Air Parcel, and Speedpost (EMS). The latter two provide an online tracking service.
A-hem. Here is where I come clean about something and are certainly decried for making you read this far. I have not yet shopped from Angolz.com, so I am only able to comment what I have for the above -- the site's interface and what is offered.
However, since it is my goal to develop a rather nice online toy shopping guide, I felt it would be wrong of me to exclude this website as I've seen it advertised and mentioned time and time again among collector circles. Like I've mentioned in the guide's description, one should always do intensive research on online shops outside of your country. In doing research on angolz.com, I've encountered mixed feelings on their services.
That being said, I want to be an unbiased as possible, so I won't write second-hand observations. But, considering what I've found on rumor mill -- I would go the extra mile and do research on customer experiences with Angolz.com before shopping with them. Some have found them reliable, while others have had a poor experience. Again, the point of me listing this site is to not only draw attention to it, but to draw attention to this fact.
I would like to invite others to post comments on their shopping experiences with angolz.com if you've had any. It would certainly be helpful! Thank you.