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  • AMOMA.com

2018 CUSTOMER CHOICE AWARD

AMOMA.com

Overview

AMOMA.com has a rating of 4.4 stars from 2,987 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AMOMA.com most frequently mention best price, customer service, and great hotel. AMOMA.com ranks 507th among Travel Deals sites.

  • Service
    64
  • Value
    66
  • Quality
    52

Proactively asks for customer feedback

15
See all photos

What reviewers want you to know

Positive highlights

  • Booking process via AMOMA was straight forward and deal was excellent.
  • Front desk and restaurant staff was nice, helpful and friendly.
  • 2018 Customer Choice Winner

Critical highlights

  • Their customer service can't help at all and I was on hold for 48 minutes before I hung up.
  • I now have to fight the charges through my credit card.
  • When we got to the hotel they had no record of the reservation even though I received a confirmation email.
How would you rate AMOMA.com?
Top Positive Review

“Rough start... but they made things right”

Milo L.
9/4/19

Initially we had a problem with our reservation. When we booked, the site said that we could cancel anytime before February. Chatting with their support was like talking to a brick wall. Only once I got on the phone with someone did they take care of me the way I expected. I only gave them four stars because of the hassle in getting things figured out. But talking to the right person at Amoma got things resolved very quickly, with a great outcome.

Top Critical Review

“Bad sites amoma”

Suleyman D.
9/16/19

I made a reservation through amoma for the grand pasha hotel in Kyrenia. However, after paying the money, I noticed that amoma received more than 170 TL from me. No matter how much I corresponded, they didn't care. Never shop from this site. They don't care about any customers after they get the Money. VERY BAD Rezervation number: 57479465

Reviews (2,987)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (167) booking process (59) credit card (66) front desk (35) confirmation email (21) train station (17) booking site (43) hotel room (62) confirmation number (11)
Thumbnail of user hoangt11
1 review
12 helpful votes
June 5th, 2019
• Updated review

After we had inconvenience time, staying at Holiday Inn, Manhattan-Financial District, NY. Amoma's customer service reached out, and apologized for that time. They even offer full-refund and future discount. Thank you for the excellent service which i usually don't have from other agencies. For future customer, look closely what you book and call them when you are in doubt. Since wording sometime cause confusing, and it results inconvenient.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Hoang T,

Thanks for your great feedback! It's great to hear that you appreciate the work of our customer support team. Your kind words give us the incentive to strive to provide even better service to our customers every day.

Your AMOMA.com team

Inaccurate
May 30th, 2019
Verified purchase
• Previous review

I was booking room with 2 beds, instead the hotel gave us 1 king bed which makes uncomfortable for the trip. I ask receptionist "why". They said third party was lying to me

* AMOMA.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user seanh98
1 review
1 helpful vote
December 22nd, 2017
Verified purchase

Booked a night in Belfast and it all was completed hassle free, worked out a lot cheaper using AMOMA.com. Will definitely be using them again. Many thanks for all your help

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Sean H.,

It's great to hear you could seal an excellent deal on AMOMA.com! We strive to offer you unbeatable prices for hotels worldwide, so your next bargain may just be a click away.

Happy bargain hunting!

Your AMOMA.com team

Thumbnail of user davidj630
1 review
0 helpful votes
December 18th, 2018
Verified purchase

Hotel believed we were staying for one night whereas we had booked two. Fortunately I had a copy of our booking form which they checked and admitted an error, we stayed for two nights.

Thumbnail of user laish1
2 reviews
0 helpful votes
December 26th, 2017
Verified purchase

Easy to book (got the best price), received the voucher minutes after I paid and had no problems at all. I recommend

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Lais H.,

Thanks for sharing your feedback!

We are happy to hear about your great booking experience. Offering you the easiest booking procedure and best service is our top priority, so let us know if there is something we can do to make your next booking with AMOMA.com even better!

Your AMOMA.com team

Thumbnail of user chrisw595
1 review
0 helpful votes
December 16th, 2018
Verified purchase

The prices I see on the AMOMA site always seem to be a bit higher than the initial price that I see. Not sure why yet. Regardless, the price was still good so I booked there.

Thumbnail of user viccic
1 review
0 helpful votes
September 1st, 2017

I have contacted Amoma twice for booking changes via online chat. Each time the agent has asked to telephone me instead. I have received fast, accurate service each time. I have followed up with the hotel and my booking is good to go. After reading some negative reviews I was nervous, but so far, I am very impressed.

Thumbnail of user carlj70
1 review
0 helpful votes
October 6th, 2018
Verified purchase

Used for the first time and was very clear, simple and accurate. No hidden extras and got a very good rate and hotel was exactly as described. Will use again.

Thumbnail of user brianm692
1 review
1 helpful vote
October 23rd, 2018
Verified purchase

Great Hotel and a great price!

*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111*******111**************

Thumbnail of user jyldyzb
1 review
0 helpful votes
July 2nd, 2019
Verified purchase

It was great experience! We were able to find appropriate and affordable options almost the very last moment!

Thumbnail of user luisg146
1 review
0 helpful votes
April 25th, 2019
Verified purchase

The experience in general was good. Comfortable rooms and good food but it was sad for me to know that you could not share the food of one dish with another family, because they would charge it as an additional dish. So the hotel prefers that the food be thrown away, that some other family consume what was left on the plate.
Thanks a lot ¡¡

Thumbnail of user stephenj72
1 review
12 helpful votes
April 2nd, 2017
Verified purchase

Last weekend we had a wonderful short break in Antwerp.
Having stayed at the Plaza Hotel in the Jewish quarter of the city last year, we decided to revisit using this as a base to visit Brussels and Amsterdam.
We booked through AMOMA a booking agent I had never used before, however found they offered very competitive rates and were very helpful over the telephone having made contact over the internet.
The Staff team at the Plaza are excellent and pleased to help their quests and ensure you have a good stay. Rooms are large and comfortable and very clean, although a little dated you would have to be very fussy to find fault. For a city location they are very quiet for a good nights sleep.
The Hotel is centrally based in the city just 2 tram stops away from Antwerp Central station and 5 mins walk from the nearest tram.
The city has much to offer with its beautiful buildings and cathedral in the old part of the city, with plenty of restaurant's and cafe's to enjoy the local hospitality. Close by is the canal waterfront and for those who want to shop a high street with all the leading retailers.
The city grand central station has quick links to Brussels and Amsterdam and other major links across europe
Near to the station is the city Zoo which has undergoing major rework, however very worth visiting. Set in beautiful gardens and displaying a well cared for large selection of livestock of mammals,, Birds, Fish and insects,
All well looked after and easy to view. Also near by is the Diamond quarter which is I guess the largest in Europe. I have never seen so many jewellers in one area before.
There is much to see in this city with its impressive Architecture and many museum's, the local business's and people seem pleased to make your visit a memorable one.
All in all a good location for a short break with plenty to see and visit

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Stephen J.,

We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us. Your feedback helps us to continue offering you and your fellow travelers the very best hotels at the very best rates.

Thank you for sharing your experience,
Your AMOMA.com team

Thumbnail of user denisex
1 review
0 helpful votes
February 21st, 2018
Verified purchase

Easy to book. Accommodation close to hotel. There were no foreign channels on TV as described on the website. Way too many emails from the site. Sometimes confusing. First received an email I still need to pay - however I already payed when did the booking. A few minutes later another email with the confirmation. I think altogether like 7 emails for one booking!

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Denise X.,

We are happy to hear how much you enjoyed your hotel! Providing our customers with the highest quality hotels is of great importance to us. Your feedback helps us to continue offering you and your fellow travelers the very best hotels at the very best rates.

Thank you for sharing your experience,
Your AMOMA.com team

Thumbnail of user davidp407
1 review
0 helpful votes
November 7th, 2017
Verified purchase

Stayed at traveloges kings cross London hotel good for 3 star shower is a problem
Booking with amoma no problem will be happy to use them again

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi David P.,

Thanks for your feedback and sharing your smooth booking experience, it's much appreciated! Don't forget our dedicated customer support team is available around-the-clock should you have any queries in the future.

Your AMOMA.com team

Thumbnail of user zeeva
1 review
0 helpful votes
April 9th, 2018
Verified purchase

Excellent location, excellent breakfast,
There is no lift and it is difficult to come up with luggage

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Zeev A,

Thanks for sharing your feedback!

Your AMOMA.com team

Thumbnail of user carolineb100
1 review
0 helpful votes
July 24th, 2018
Verified purchase

Easy to book, very friendly staff, great room, great location for us as it was a ten minute walk to where we needed to be and a very yummy breakfast

Thumbnail of user kathleenm303
1 review
0 helpful votes
October 20th, 2018
Verified purchase

We checked into the hotel late at night in between flights. The room was clean and fine. The people st the desk were accommodating.

Thumbnail of user rahulg35
1 review
0 helpful votes
October 13th, 2018
Verified purchase

Got an fabulous offer from Amoma.com for a 4 star hotel for a 3-star rates. The hotel was as described and turned a budget trip into a luxury one :)

Thumbnail of user franciscor175
1 review
0 helpful votes
June 30th, 2021

I booked a hotel with amoma 21 days earlier the date of arrival. Some automatic system booked on 5 days earlier than my date by mistake. I cancelled 10 minutes after the purchase, they took more then 90% of the amount and only refunded the rest. I told them it was abusive... they ignored me. Avoid amoma.

Tip for consumers:
Be careful, they took advantage on your credit card no matter what.

Service
Value
Shipping
Returns
Quality
Thumbnail of user valeriej58
1 review
1 helpful vote
November 12th, 2018
Verified purchase

We got such a great rate in a hotel in Dublin I actually rang the hotel to confirm our reservation as I thought it was to good to be true, we even got an upgrade in the hotel-seriously impressed!

Thumbnail of user juans80
2 reviews
3 helpful votes
November 10th, 2017
• Updated review

Update to my earlier review: After a very frustrating experience at first with the booking I made for one night where the hotel did not receive payment and was forced to charge me twice, I finally have reached a satisfactory resolution with Amoma.com.

I spent a significant amount of time on hold but the people I spoke to when I finally got through were very kind and professional. They followed up with emails updating me on the status of their investigation. They use 3rd party suppliers and do not book directly with the hotels which is what caused the problem with my booking. I was told it would take up to 30 working days to resolve my issue (which I thought was unacceptable) but luckily they got it resolved in just over 1 week. I was just informed that I would be receiving a full refund of the $207 I paid through Amoma. I'm grateful to their customer service for their help. I may reconsider booking through this website in the future.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Juan S.,

We are pleased to hear your issue could be resolved. Don't forget our customer support team is on-hand around-the-clock should you need any further assistance.

Your AMOMA.com team

Do not book through Amoma, waste of time and money
November 9th, 2017
• Previous review

I booked my stay at the Hilton Alexandria Mark Center for 1 night. They charged me $207 immediately. The hotel never received the payment and had to double charge me. The hotel charged me $160, which means Amoma overcharged me by almost $50. The hotel tried to reach out to them but got no response. I waited 45 minutes on hold with Amoma to resolve this only to be put on hold AGAIN for someone else. Still on hold as I write this. Absolutely unacceptable, unprofessional, and a needlessly stressful, expensive experience with this site. First and last time I will use this garbage website.

Tip for consumers:
Avoid amoma.com at all costs.

* AMOMA.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user ngocn10
1 review
0 helpful votes
June 18th, 2018
Verified purchase

The site is easy to navigate. The price is reasonable and the room was ready when I checked in. I learned that others have reserved on their own directly to the hotel two months in advance, & didn't have their room ready.

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Ngoc,

Thanks very much for your kind words! We hope to remain your number-one hotel booking platform for a long time to come.

Your AMOMA.com team

Thumbnail of user rozs9
1 review
0 helpful votes
February 20th, 2019
Verified purchase

This was my first time booking with Amoma. Com and I like the simplicity to book my hotel and detailed instructions thereafter. The online pricing was the cheapest and that's why I checked out this website and booked my trip. I highly recommend everyone to try it. I will definitely use again on my next trip.

Thumbnail of user angieg24
1 review
1 helpful vote
February 22nd, 2017
Verified purchase

Got a great deal, prepaid for my stay and went and checked into the hotel without a hitch. Everything was awesome! We stayed at the Wyndham by Disney Springs in Lake Buena Vista. Excellent hotel and excellent experience with AMOMA.com

Thumbnail of user janineg5
AMOMAcom C. – AMOMA.com Rep

Hi Angie G.,

Thanks very much for your great feedback! It's great to hear you could seal an excellent deal on on our site!

Your AMOMA.com team

Thumbnail of user haleyb9
1 review
3 helpful votes
October 18th, 2016

Learned my lesson on booking with a third-party. Nonrefundable and canceling cost money. They actually advertise the "best priced hotels", yet won't match hotels price. Resort fees are not even included, which are with direct reservations. Less than average customer service. Never respond to e-mails and wait times to speak to customer service are horrendous. Poor company overall on pleasing customers.

Thumbnail of user jeffr259
1 review
0 helpful votes
October 24th, 2018
Verified purchase

It is the second time I stayed at this hotel. The location is perfect to go to sporting events and restaurants. I always enjoy the weigh room and the pool too.

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From the business

AMOMA.com is your room key to more than 300,000 hotels worldwide. Whether you look for a low-priced hotel or a 5* resort: AMOMA.com offers you a wide range of accommodations at the best price. Book your perfect business hotel or holiday destination online and save up to 80%! On AMOMA.com you can not only book with confidence thanks to fully secured payment but also manage your own booking. Send special requests, change your dates or modify your reservation: Booking your next hotel has never been easier. Find the cheapest deals now on AMOMA.com!

Company Representative

Thumbnail of user janineg5
AMOMAcom C.
Customer Support team

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