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below is my booking no
Client number: 15666397
Booking n°: 27679725

i have already made a complaint 3 weeks ago but nothing heard. i booked for 4 people and now after talking to the hotel they said its only double room and 2 kids have to sleep with parents and extra charges for separate beds?
could u tell me hwts your complain procedure?

asked by mohammediqbal p. on 3/16/17

4 Answers
Hi mohammediqbal p.,

Please contact our customer support team at so we can look into this matter together.

your team
Helpful (0)
Agree with you 100% MP, customer service is dreadful and their business practice borders on dishonest.
Helpful (0)
had very bad experience with Amoma. I booked a hotel, booking numbertel:43242753 and their team confirmed by email and by phone that I can refund it 100% with no penalty, when I submitted the cancellation request when I found better option on the Amoma itself, I received a confirmation email that 0 deduction will be made however, I found that they deducted 60$ when they made the refund. I emailed them with no response. Then after I posted it on trust pilot one from their CS called me asked for the credit card statement which I sent,he apologize when he saw the mistake and told me it will take 30 days to solve it. When I objected they sent me an email saying according to the clause number 4 and 5they dont have to refund anything.
Helpful (0)
Well your customer service never ever respond with any clarification.I have been trying for the past two weeks.How come you are soo prompt to take our money & confirming reservations but when it comes to trouble shoot & cancellation you never revert back?
Helpful (0)

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