AMOMA.com
Questions & Answers

Agree with you 100% MP, customer service is dreadful and their business practice borders on dishonest.

Had very bad experience with Amoma. I booked a hotel, booking numbertel: 43242753 and their team confirmed by email and by phone that I can refund it 100% with no penalty, when I submitted the cancellation request when I found better option on the Amoma itself, I received a confirmation email that 0 deduction will be made however, I found that they deducted 60$ when they made the refund. I emailed them with no response. Then after I posted it on trust pilot one from their CS called me asked for the credit card statement which I sent, he apologize when he saw the mistake and told me it will take 30 days to solve it. When I objected they sent me an email saying according to the clause number 4 and 5they dont have to refund anything.

Well your customer service never ever respond with any clarification. I have been trying for the past two weeks. How come you are soo prompt to take our money & confirming reservations but when it comes to trouble shoot & cancellation you never revert back?

Hi mohammediqbal p.,

Please contact our customer support team at customersupport@amoma.com so we can look into this matter together.

Thanks,
Your AMOMA.com team