The company has garnered mixed feedback, with some customers appreciating the quality and design of specific products, particularly costumes and shoes. However, a significant number of reviews highlight serious concerns regarding customer service, including unresponsive support, shipping delays, and a problematic return policy. Many customers expressed frustration over receiving incorrect or incomplete orders and a lack of communication from the company. Overall, while there are positive sentiments about product quality, the prevalent issues with customer service and fulfillment suggest a need for improvement in operational reliability and customer support practices.
This summary is generated by AI, based on text from customer reviews
They have a "no return" policy, which I can understand under some circumstances, but then the product they sent (supposed to be medium/large) was obscenely small and completely unwearable. Smaller than what you would consider an XS. This is a scam. $34 wasted.
Adorable and well made astronaut costume! I love the royal blue color. It has beautiful hints of purple too! I had to adjust the leg straps because the xs size was way too big! I am 5'2 and about 120 pounds. Loved the glasses too! I wish I could have found the silver thigh high boots to complete the look! Overall great, I would wear it again!
This website is terrible! They forgot my whole outfit and I had 2 only got one. There is no real person on the customer service side! And I really don't think this is a real website! Don't get scammed! Get your Halloween outfit from somewhere else! Don't waste your money or time or you will be forced to change your whole outfit idea last minute! Forget this place!
SCAM SCAM SCAM! DO NOT BUY FROM THIS COMPANY! BEWARE THEY ARE SCAMMERS!
If I could give Negative or zero stars I would!
I should have read the reviews! This company is a complete SCAM! I have called left several voices! Sent several emails! I HAVE GOTTEN NO RESPONSE BACK FROM THIS COMPANY! I PAID $50 for 2 day shipping! For an order total of $176 of swimsuits for my honeymoon! I am needing these by the end of next week and this company has not shipped my order and has not responded back to any of my calls or emails! DO NOT ORDER FROM THIS COMPANY THEY WILL STEAL YOUR MONEY! COMPLETE SCAM! FAKE COMPANY! I am REPORTING TO THE BETTER BUSINESS BUREAU AND TO EVERY SOCIAL MEDIA PLATFORM THERE IS TO WARN AS MANY PEOPLE AS I CAN ABOUT THE SCAM THAT IS THIS COMPANY! ALSO REPORTING TO GOOGLE TO GET THEM OFF THE INTERNET SO THAT THEY CAN NOT TAKE ADVANTAGE OF ANYMORE PEOPLE!
I don't know how to send a photo of my proof of purchase because I didn't get a proof of purchase or receipt of any kind in any of the packages they came in. All I got was what was online in my file with pictures of what I purchased and the amount paid for each item as well as order numbers. All the items I purchased were about $600 more or less that I'm unable to take a picture of. Thank you in advance for due diligence and I look forward to hearing from you as to how do you lies that amount of money on a purchase!
Anyone who is interested in improving their shoe game should absolutely go to this store because not only do they sell shoes of a high quality, but also shoes that are very comfortable and very reasonably priced.
Purchased an item online for my wife although their website showed item was "delivered" we never received anything. All our packages are delivered to our front door, someone is always home, ring camera, surveillance cameras, guarantee package was not delivered. Inclusive, there was no tracking number nor would anyone answer the business phone or return phone call. Anyway, if you look on yelp or better business bureau website you'll see several similar complaints of charge, no item received despite company's claim, amongst others. This company appears to committing theft/fraud. Do not purchase from them.
Never got my package delivered on the day and time it stamped that it was delivered I called customer service several times I've emailed several times haven't gotten and straight out answer and have not been able to get my money back this was the worst birthday ever because it was supposed to be a birthday gift to myself where I bought from them so yes they took my money and they never sent me my merchandise I will not even give them a rating but the site asked me to rate but they don't even deserve that star
I ordered a Halloween costume a week ago they never shipped it to me they never sent me any updates every time I call they say that they are closed this is not a real business it is not a legit business they just steal your money my bank is in the process of getting my money back now do not purchase from here run!………
I ordered a costume off the site about 2 weeks ago. They emailed me it was shipped but when I tracked it, it said it was going back to the sender. I emailed them asking why, no response. Then I got another email saying it was delivered to my home but instead it was delivered back to them. Sent another email if they were going to send it out again and still no response. I've been trying to contact customer service for the past week and no one answers the phone. I tried to reach out through Instagram and TikTok and no one answers. I just want my package.
This company is a fraud, I haven't received my parcel which i ordered 4 months ago and they don't reply to emails either. Order #AMI*******041
I place a order with them in June for around 30 swimsuit! I paid for express shipping and it still took time ( there was no point of paying for it in the first place) then 2 swimsuit were missing from my order and I got 2 of them in the wrong size! I've been trying to contact them form3 weeks now and I still disnt got a reply! Horrible costumer service
I ordered 15 pairs of shoes from them and they took my money and never shipped my shoes! They ignored all of my messages asking about my order! They sent me a fake tracking number that never updated and only said that a label was created! I finally contacted their phone number and after waiting on hold nearly 20 minutes, some lady came on the line and lied and said that my tracking would update to shipped to the next day and that I would receive it on July 27th! My tracking never updated and I never received my shoes! July 27th came and and still nothing! Mind you, I placed this order on July 17th and it said it was shipped on July 19th. I was sent a text stating that it would arrive on July 21st! It never came and the tracking number never updated to shipped, it only shows that a label was created! I called them on July 22nd. I also sent them numerous messages on IG shop which they ignored! I had to contact my CC company to file a claim! Instagram opened a claim as well because they never responded to my messages and the tracking number is fake! Don't shop with these scammers!
Very fast order processing and fast delivery. More than once I buy from this store. Great service and quality. So far, everything went on five. I liked the design of the site, it is convenient and easy to choose the goods.
I have been a customer for AMI clubwear for over 15 years. But what I experienced last week was nothing like I have a experienced before with this company. I ordered four items and only received three. They telling me that I have all of my items. I have no reason to lie the item that is missing is a $10 dress why would I need to lie about a $10 dress. I've been emailing they telling me that they gonna get back to me I've been leaving voicemails no return. I'm just trying to get my money back on my dress. The quality and the clothes that AMI have now it's nothing like before they cheaply made they do a replica of outfits is that the authentic or original outfits which is a bother to me because before they had quality clothes. After I get the situation handled I will not purchase from this company again. I lovED AMI clubwear and used tell a lot of people about this company and I have spent a good amount of money in this company but after the situation I will not anymore
The customer service is poor an no one answers the phone or reply to emails. I have been trying to reach someone since my order was placed without any response to either.
Not the same company anymore. Clothes are way cheaper, shipping has increased over the last three years, nothing fits right anymore. Been buying from them since 2010 & not they teamed up with some cheap Chinese company. You can't return anything so you won't get your money back. Just avoid it.
I placed an order on April 15th. They asked to send copies of ids and credit card which was sent on the same day. Then they requested further proofs and again provided the same day. The agent stated my order was ready to ship upon receipt of my id (I had requested to cancel at this point since it was hard to speak with them I became suspicious) I called their customer service and first agent hung up on me. Second agent wouldn't let me speak and had her pre quoted answers ready and was just speaking over me with her ready answers already pre formulated. Ami hasn't answered emails nor calls since April 19th when I last spoke to them. My order hasn't shipped. No cancellation nor refund as well as no contact from them. Is this normal?
I love how big the dress, swimsuit, and shoe selections are. I love the different styles, colors, and themes that they carry. I have bought from AmIClubwear once so far and I most likely will again. I don't like how there are no customer reviews so it's hard to tell the quality. Out of the 10 items I bought for $169 (USD) Which was a great deal, I only really liked 4.5/10 Items In this order. I say 4.5 because of the 2pc track jacket & pant set, I only liked the jacket. The ones I liked, I absolutely loved and the boots I bought were great besides the fact my calve couldn't even fit :(. Shipping was fast, packaging was perfect, and products were 50/50 honestly. I really wish the website had reviews like other online stores like them have, but not all do so I can't judge that too harshly. I would love to test their shoes and swimsuits in the near future.
Answer: I am honestly shocked by so many negative reviews. How could I have had such a positive experience, every single time, ordering several times over the past 5 - 6 years and so many others see the site as a scam and worst ever? Wow!
Answer: Shipping to New York take 3-4 days. If you need it faster you can select 2nd day air.
Answer: Hi Corta, Thank you for contacting AMIclubwear.com. May you please provide us with your full name or send us a DM and our social media team will confirm the winner and will contact you with a update. Thank you and have a wonderful day. Warm regards, AMI
Answer: A: Hi Cynthia, Thank you for shopping with AMIclubwear.com. Please contact our call center for all cancellation of order as we reply back to our e-mails within 48 hours and your order could have shipped before we've answer your e-mail. We also do not cancel orders through this Sitejabber as we do not know what your order number is. Thank you and have a wonderful day. T (855)264-9327 Customer Service Hours 9:00AM-3:00PM PST Warm regards, AMI
Answer: Hi Cynthia, Thank you for shopping with AMIclubwear.com. Please contact our call center for all cancellation of order as we reply back to our e-mails within 48 hours and your order could have shipped before we've answer your e-mail. We also do not cancel orders through this Sitejabber as we do not know what your order number is. Thank you and have a wonderful day. T (855)264-9327 Customer Service Hours 9:00AM-3:00PM PST Warm regards, AMI
Answer: Hi Yasime, Thank you for shopping with AMIclubwear.com. We apologize for your back order items. We tried to issue your refund today but was not able to because it look like you have open a claim with PayPal. Once a claim is open, PayPal will not allow us to issue any refunds until they have finished their investigation or if you decide to close your claim. I you wish to have your claim open with PayPal then we would have to wait until they notify us once PayPal complete their investigation or if you decide to close the claim yourself, please notify us and we will process your refund immediately. Thank you and have a wonderful day. Warm regards, AMI
Sells fashionable clothing for women.
Hi Popsugar,
Thank you for shopping with AMIclubwear.com. May you pelase provide us with your order number so we may further assist you. Thank you and looking forward to your reply. Have a wonderful day.
Warm regards,
Gina