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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Got parts that didn't match at full price, wasn't happy with lack of attention to details. Besides im not impressed with the parts that where supposed to be high quality they where junk and had to replace them again after 6 months
I just purchased the kit and haven't received it yet but the people that I talked with at American Trucks has been nothing but honest and answering any questions that I had!
Bought an open box, pic looked like all was there according to looking a pics of new. Could be more descriptive on what is missing.
I have ordered several items from American Trucks and they all arrived in a timely manner. Installs were a breeze and schedule appointments through their connect service was simple. Highly recommend and will continue using in the future!
The product arrived quickly but not before a lot of emails! This company seems ok and I understand there trying to sell but they send so many emails I have to block them. Every time I try to look at an email there's another one from American truck or whatever the name is. Very useful and actually counter productive because as I said I have to block them.
Hello William,
Thank you for sharing your feedback regarding your recent order with AmericanTrucks. We do apologize that you have received multiple emails from our company we can understand that this can be frustrating. We submitted a request to unsubscribe you from our emails. If you continue to receive the emails please contact us and we will be happy to look into this situation with yo. If you have additional questions or concerns, please do not hesitate to contact us.
Thank you,
Amy
Site says you will receive items it 2 or 3 days. I received 1 item of the two I ordered in 6 days. Still waiting on the second item. No bad weather for an excuse.
Hello Scott, Thank you for sharing your concerns regarding your recent service experience with AmericanTrucks. We do apologize that there was a delay in receiving the items that you ordered on December 2,2025. In reviewing your order, it appears that the Nerf SideStep bars sat at one of the FedEx hubs for an extra day or two, and this is what caused the delay. We understand this is a frustrating experience for you. Due to this situation, we added a $20 promotional credit to your account and this can be used on a future order. Please note this credit does expire on 1/31/2026. If you have any additional questions please do not hesitate to contact us.
Thank you
Amy
So far the two things I've ordered have arrived early which is nice but they have also been easy installs minus the fact I had to repair a hold down bracket for a lenses
The raw pan said not in stock the black pan said in stock so I ordered it then all of a sudden after I ordered it the send me a email it's 12 weeks away that's pretty bad doing that
Hello, Thank you for sharing your experience with AmericanTrucks regarding your recent order of the PPE Heavy-Duty Cast Aluminum 8HP70/8HP75 Transmission Pan; Black. We do apologize for the delays in the shipping of this item. In reviewing your concerns, this item is still currently out of stock. We did submit a request to get an update on when this item will ship to you. You will receive an email with the requested information, so please keep an eye out for the response. If you would like, we can submit a cancellation request and refund you or we can see if there is an alternative option that would work for your vehicle. If you need any additional assistance please contact Customer Service and we will be happy to assist you.
I have bought multiple items from American truck parts from new to open box. Shocks, brakes, bed covers to list a few. I have been happy every time
Experience with Chris was great. He double check to make sure what I ordered was correct. Will be calling him for my next order.
Really like the pictures of the open box items. Very easy to look at and see if you want them. Very pleased with the prices of the items as well.
Easy to search for what you are looking for and pictures are perfect as well.
Can't say enough good things about my experience here. Unbelievable deals, gigantic selection, tons of info, easily navigable and well functioning website, American based and knowledgeable customer service support without wait and at afterhours. They offer simple returns... I can't name another business that's operating today that offers all of this (for any type of product.) Typically if you want the best price, you'd expect to sacrifice knowledgeable expertise, selection, peace of mind and Any hope of accessible customer service... and so on with any combination of the aforementioned. Meaning, if you want excellent service or knowledgeable assistance, you would expect a premium pricetag and limited selection of products, etc... etc... NOT SO with this company. I've ordered dozens of big items, have no complaints and have been genuinely impressed with immediate, live customer service reps that are well versed in the products and eager to help. My wheels arrived in less than 48 hours and for thousands of dollars worth of products to as small as a $60, oversized order I've paid a total of $6 for shipping. For day after next delivery with tracking #s, continuous support and perfect products at Far below any other price I could find. And I look everywhere. This is the type of company that earns my business for good. I don't even think I'll price other websites in the future. This is how good business looks and I have to say, it's a breath of fresh air, thank you to the people making it possible. Also, to a guy named Nick, I think possibly Nick M.? Thanks for your help, attitude and professionalism. Thank you AmericanTrucks and also Extreme Terrain! You've earned a loyal customer in me. Keep being awesome.
Great experience! Easy to order... Product arrived in a very timely manner... Product installation video was helpful and accurate... Liners look great on the truck! Highly recommended!
I order a part for a Maverick truck. My order summary shows it for a F 150 truck. I e mailed twice to make sure it is for a Maverick. Still no answer. So I doubt this will be answered also. I hope the product is better than the service.
Hello Matthew,
I'm sorry if you did not receive a response to the email you sent. I was able to locate it using your email address and have responded to you there as well. I can confirm that this product will fit your 2026 Maverick. It appears to be interchangeable with the F-150. I apologize for any confusion this may have caused you. If you need any additional assistance, please do not hesitate to reach out to us.
Thank you,
Allison
So far so good, now if the FEDEX driver will just deliver to our address on 16th AVENUE will be wonderful, much of the time the FEDEX driver takes our items to 3904 16th STREET... big problem, maybe you should high light our address when shipping, make an extra note this is a home in a residential area. NOT A MEDICAL CLINIC.
Very helpful in the initial order process but did not return my call regarding a possible exchange of a part that did not fit.
Never a bad experience with American Trucks, they always keep me updated and if there has ever been a problem they always take care of it. This is the only place I shop. Thanks guys
Parts not included in original order. Sales team then sent wrong size parts to finish job. Back and forth for weeks trying to simply put new rims on.
Hello Lee,
I'm sorry for the trouble with your rims and the missing center caps and hardware for them. I see that the hub rings you purchased did not fit as advertised, so those were returned. I apologize for all of this and can assure you that we take your feedback very seriously, and this will be forwarded to the proper parties as needed. I'm glad to see that your hardware and center caps were just shipped, and you were notified yesterday, on the 11th, and provided with the tracking information. I have issued you promotional credit to use on a future purchase due to this inconvenience. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
I ordered my part on 12/02 and received an email that the order was received. That afternoon I received an email station my order has been shipped - with a tracking number. Two days later, 12/04, I check the tracking number and it says "Shipping label created" - "Awaiting carrier pickup". Yes, shipping was free, but I believe it's deceiving to send an email stating "your order has shipped" when, in fact, it has not.
Hey Bryan,
I apologize that your order did not show any movement until two days after it was actually shipped. I understand that USPS is currently experiencing significant delays in retrieving trailers from businesses and scanning/moving packages. The holiday season has arrived, and I apologize that you were affected by this delay. I assure you that we are working with them to ensure that things are shipped out in a timely manner and arrive on time as needed. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
I understand some parts are hard to get in stock but my frustration is that I get daily emails showing that the part I'm interested in I should check it out again implying that it's in. It never is. It seems misleading.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Aaron, Thank you for sharing your concerns with us regarding your purchase from AmericanTrucks. We do apologize that you were not happy with the quality of the item that you received. In reviewing your orders, I was unable to determine which item you were referring to. I would like to look into this more for you, if you would like to send an email to satisfaction@americantrucks.com and please include your order information and a copy of this review for reference in the email
Thank you,
Amy