Overview
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Upon recovering my order i received two different color head light housings. I call for the correct ones to be sent and I'm told i have to submit pics and wait 48 hours for someone to contact me. 2 weeks later and i still haven't had anyone reach out. You call their "customer service" and basically get an answering service with saying an email will be sent to you within 48 hours to address your problem. Now to the point i just want a full refund. Trying to get an RMA is like pulling teeth! Don't waste your time!
Easy to use site, products arrived as described will use again
In early October, I ordered a set of leather seat covers for my new-to-me F250. The item was "in stock" and was to be received within a couple weeks... A couple weeks passed and I was notified the seat covers would not be available until December. After having to call their customer service to cancel the order I (shame on me) went back to the American Trucks website and found another set of leather seat covers that was "in stock" and would be delivered by Halloween, so I placed another order. Yesterday, I was notified these covers were delayed and would be shipped in December...
Hey Jason,
I just left you a voicemial going into more detail on your review that you left us, again we apologize your order is delayed and now not shipping until December. As stated that voucher was issued to your account to use online or over the phone and is good for 6 months. If there is anything else that I can help you with please do not hesitate to reach out to me.
Thank you,
Allison EXT 1896
Lights are just like oem which is what I wanted, it did not however come with headlight's. I would have ordered new ones if I would have known ( not a big deal though I just used the ones from the old headlights). The tabs that hold the chrome trim around the DS head light were broken (possibly due to shipping). There's quite a bit of play in that piece, so hopefully it doesn't come off. The headlights seem to be good quality and identical to oem.
Hello Stephen,
Thank you for taking the time to provide feedback on your recent purchase for the headlights, I'm glad they are working out for you and we appreciate you taking the time to write this if there is anything else we can assist you with please feel free to reach out to us.
Thank you,
Allison
Great seat covers and they are true to size.The shipping was great.
Ordered. Product arrived early... exactly what I ordered...went on well.
Always a good experience fast shipping great prices huge selection.
Everything is great. Needed to replace the covers I had. More variety would be nice
Everything is great but need more product information on sales page
They have a lot of great items and great products to put on ur truck
I got my package in a great shape with no dings or paint chips the box wasn't tore up at all
My order was delivered fast and with care. The customer service was great and knew what sizes would work
Received quickly. Received ut when the company stated I would
I've tuned my truck, nice intake, straight piped and this device has only made it better. The difference it makes for 60 bucks is unbelievable.
Ordered some control arms, because the local
Shops have lost their mind. Literally from leaving the shop to ordering the parts and installing them was 3 days. Parts arrived Christmas Eve and I'm back in business. Thank you American Trucks and Ontrac!
Very excited for my new running boards installed and look amazing, very happy with my open box order,
It is not what I order. My order was a grill for a dodge 1500 ram 2012
Hello Claude,
Thank you for taking my call this morning, I'm glad we got everything taken care of for your return. If you need anything else do not hesitate to reach out to me.
Thanks,
Desiree
(888) 235-0073 x1320
It was easy and fast to order.Great experience no problems.Thanks!
American Trucks had exactly what I wanted at a great price. Great pricing aside, the free shipping was an added bonus and the oversize shipping charge was very reasonable. The communication I received via email was stellar. I will definitely look to American Trucks website for future needs for my truck.
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- Paoli, Pennsylvania, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carrie,
I apologize that the return process took longer than expected and for any inconvenience this has caused you. I was able to find the headlights you were referring to and you spoke to customer service already on 10/22 and they informed you that your refund was issued to PayPal. I am taking this feedback and passing it along to my return mitigation department to ensure this does not happen in the future. Returning should be quick and efficient and I aologize your expierence was not this. I am issuing a voucher to your account good for one month in hopes that you will continue business with us in the future.
Thank you,
Allison EXT 1896