Overview
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very excited for my new running boards installed and look amazing, very happy with my open box order,
It is not what I order. My order was a grill for a dodge 1500 ram 2012
It was easy and fast to order.Great experience no problems.Thanks!
American Trucks had exactly what I wanted at a great price. Great pricing aside, the free shipping was an added bonus and the oversize shipping charge was very reasonable. The communication I received via email was stellar. I will definitely look to American Trucks website for future needs for my truck.
I found a product that satisfied my needs to use on my 2022 F150 King Ranch. The product was what I needed to assist with getting into the truck bed without lowering the cargo tailgate.
Wanted to ask a question but no one called as indicated by the chat.
Pretty simple to install. Watch the video and it makes it easier
Very good customer service. User friendly website with easy payment system
Easy to order fast shipping great experience would buy again
The light brackets fit prefect with no installation's issues
Everything went fine, easy to use, and i love the lights, work great
Product better than the original factory parts we took half hour to install
Easy to order. Great customer service & quick delivery. Would recommend & will shop again.
This experience has been a nightmare to say the least, I have been sent the wrong part and the wrong quantity TWICE NOW. I ordered 2 day shipping and i am now on day 18 after sending back the second wrong order you have shipped me. This business is run by morons and your customer service is an absolute JOKE!
Hello Josh,
First and foremost I apologize for the experience you have had with this order and customer service, I just left you a voicemail advising that due to our website being wrong I shipped you out another wheel spacer at no charge since this is no fault of yours. You will receive an email confirmation then a tracking email once it ships. I hope you find this resolution satisfactory and you will continue to do business with American Trucks. If you need any additional assistance please feel free to give me a call back at ext 1896.
Thank you,
Allison
My order arrived promptly in two days as was indicated. The packaging was very good and the installation went smoothly. My only suggestion would be to label the bar steps driver/passenger side instead of me having to hold them up to the brackets and see which mounting holes align properly. Just a suggestion.
Installation was super easy. Only used 3 tools. Intake looks great on the truck and I have a 2021 Ford Ranger Tremor
Are you guys were a joy to work with.
But when FedEx delivered my brakes rotors calipers, I know the boxes are heavy, but they went up 30 feet. My driveway just left them at the edge of the driveway. That didn't make me happy.
Ordered on 10/29/2024 and still have not received it although it supposedly shipped on 10/30/2024. The tracking info stated delivery on 11/12/2024. They must have strapped the package to a turtle.
Hello John,
I apologize the order is taking longer then expected to arrive to you, I tried to call you but we had a bad connection I just wanted to let you know that I issued you a voucher to use on your next order online or over the phone due to the delay in shipping. If you do not receive your order tomorrow as scheduled please feel free to give me a call directly to assist you further ext 1896.
Thank you,
Allison
Bought these heavy duty tie rods for my 2005 Chevy 1500 and I installed them and realized they are too long, the wheels aren't straight and I have them in as far as I can go. I have a fts lift kit on it not sure if that has anything to do with it but it did not fit my application
Kenneth,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
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- Paoli, Pennsylvania, United States
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Claude,
Thank you for taking my call this morning, I'm glad we got everything taken care of for your return. If you need anything else do not hesitate to reach out to me.
Thanks,
Desiree
(888) 235-0073 x1320