American Trucks

Ordered on 10/29/2024 and still have not received it although it supposedly shipped on 10/30/2024. The tracking info stated delivery on 11/12/2024. They must have strapped the package to a turtle.

They sent damaged Raxiom tail lights that had been previously returned (fingerprints everywhere) and just look at the box they sent out (picture). This box was deteriorated from sitting somewhere for a long time and there was no packaging material around the lenses. Metal parts were loose in the box and of course scratched the lenses badly. You can tell by the pictures that this was a problem with the shipping dept and not the delivery carrier. Then customer service was not only extremely difficult to reach, but not helpful or concerned at all about their employee, who would send something like this out to customers. You can't tell me they didn't 'notice' this pitiful looking box that had been taped and re-taped several times. Pretty obvious it's normal practice for them, so that would be an upper level management problem. This experience was the worst I've had in a while with a company. It's not about the trouble of returning a product, it's about trusting that a company will honor their advertising and send out new undamaged/un-returned items. I've bought from them in the past but won't be doing it again...too many other options out there to deal with people like this

Update: Customer service sent me a canned response about how they can't believe this happened in their shipping dept. Well, first I sent the bad ones back; then ordered another set from Raxiom (the manufacturer). Guess who they used to fulfill the order? That's right; American Trucks and they actually sent another set that was packaged as poorly as the first. They were shipped in a huge box with the old deteriorated original packaging inside and, again, with loose metal parts rolling around. They obviously have a bunch of these that have been sitting around for years to the point of deterioration, and used/returned. Luckily, the lenses weren't scratched this time because they still had the protective film on them. But this definitely proves that the poor shipping practices at American Trucks are standard practice. If you read this review and all the others with the same problem...then still trust them enough to buy from them? Good luck with all your endeavors in life

The order was delivered on time, very nice.
The top of the (large) box had been opened and taped shut probably three times. The bottom of the box was half opened. The box was falling apart. No receipt or packing slip. The contents were in the factory plastic bags. I was clueless if anything was missing. I didn't mention this to my mechanic. He had it installed in one hour. Had I seen the box on delivery, I would have refused it.

Quality is good, you guys ship fast... have no complaints... I $#*!ing hate surveys

Ordered shocks only one got dilivered.
Through chat I was trying to find out if the other was still coming. Thought they would ship together. Was told to check status all it had was shipped. The next. Day fed ex ahowed out for delivery and the other shock showed up. Other than that was all good

I was looking for running boards for my 2019 Ram Rebel. American Trucks made it easy to find a variety of running boards that would work specifically with my truck.

My order was messed up three different times. Still waiting for one of my parts. Received two. Still waiting for one more.

Read free shipping in add. Was charged for shipping CS rep removed shipping and gave a $10 credit to future order.
Fantastic.

Ordered all new lights for my truck at the beginning of the week and to my surprise before the end of the week they were at my front door. Very pleased with the service and the quality of the products.