Overview
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very simple process. The site Guides you through the Ordering process.
Product arrived quickly and fit was prefect. Will use these people when needing something.
Very fast shipping took only one day to arrive. Arrived in perfect condition
Packed well arrived quickly and no damage. Boards fit perfectly and work great
The install went very well with help from a friend. Instructions were easy to understand and they bolted up as they should've. The only problem we had was short of hardware and we broke a hanger bolt.
Good product. Good service. I will buy from this company again.
Like the look. Was told it was "tape on" but wasn't. Grill had to be loosened; which I really didn't want because they can loosen up after awhile and have to be retightened and possibly damaging the grill tabs.
This is my first time doing business with America truck but so far it's been a great experience. The video that was included in the sale made me a lot more comfortable with the product and the company so after I receive my parts I'll let you know
One of the best aspects of this site is the ability to see the parts on your truck from the photos other customers have posted. This finalized the decision making process for me. Secondly the communication with shipping information. Thirdly the timing in which my item will arrive. I will definitely be back for more.
I loved the quick delivery of the cover but due to some work on my truck it just won't fit, so I am returning and hoping to find somethign that will work.
Received within a few days of purchase. Very seamless n no complaints
Easy to enter my vehicle information and suggestions were spot-on. Blazing-fast shipping, and the price was lower than even the "jungle river" site! Will definitely be using again in the future!
No response from my return application.Two calls.First call was a waste of my time.So much background noise couldn't understand the person.Second was very helpful.
Straight forward and to the point. Good quality product with super fast shipping at a good price.
Upon recovering my order i received two different color head light housings. I call for the correct ones to be sent and I'm told i have to submit pics and wait 48 hours for someone to contact me. 2 weeks later and i still haven't had anyone reach out. You call their "customer service" and basically get an answering service with saying an email will be sent to you within 48 hours to address your problem. Now to the point i just want a full refund. Trying to get an RMA is like pulling teeth! Don't waste your time!
Hello Carrie,
I apologize that the return process took longer than expected and for any inconvenience this has caused you. I was able to find the headlights you were referring to and you spoke to customer service already on 10/22 and they informed you that your refund was issued to PayPal. I am taking this feedback and passing it along to my return mitigation department to ensure this does not happen in the future. Returning should be quick and efficient and I aologize your expierence was not this. I am issuing a voucher to your account good for one month in hopes that you will continue business with us in the future.
Thank you,
Allison EXT 1896
Easy to use site, products arrived as described will use again
In early October, I ordered a set of leather seat covers for my new-to-me F250. The item was "in stock" and was to be received within a couple weeks... A couple weeks passed and I was notified the seat covers would not be available until December. After having to call their customer service to cancel the order I (shame on me) went back to the American Trucks website and found another set of leather seat covers that was "in stock" and would be delivered by Halloween, so I placed another order. Yesterday, I was notified these covers were delayed and would be shipped in December...
Hey Jason,
I just left you a voicemial going into more detail on your review that you left us, again we apologize your order is delayed and now not shipping until December. As stated that voucher was issued to your account to use online or over the phone and is good for 6 months. If there is anything else that I can help you with please do not hesitate to reach out to me.
Thank you,
Allison EXT 1896
Lights are just like oem which is what I wanted, it did not however come with headlight's. I would have ordered new ones if I would have known ( not a big deal though I just used the ones from the old headlights). The tabs that hold the chrome trim around the DS head light were broken (possibly due to shipping). There's quite a bit of play in that piece, so hopefully it doesn't come off. The headlights seem to be good quality and identical to oem.
Hello Stephen,
Thank you for taking the time to provide feedback on your recent purchase for the headlights, I'm glad they are working out for you and we appreciate you taking the time to write this if there is anything else we can assist you with please feel free to reach out to us.
Thank you,
Allison
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- Paoli, Pennsylvania, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jerry,
Thank you for speaking with me today, as stated I responded to the supplier and let them know that you just want a refund so they are to send a label to your email. Please keep an eye on your email within the next 24-48 hours for that label. If you need anything else please feel free to give me a call at ext 1896.
Thank you,
Allison