Overview
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Order arrived in timely manner. Only sent 3 of the rims. Contacted customer service about it and the sent the other one next day. Very happy with my purchase. Rims looks great on my 2016 F150.
This kit install was straightforward and the leveling was just what I had hoped for!
I had set of 4 rims delivered and when I went to install them one was the wrong size! Now I have to do a return.
Received products fast and in time. Have not installed items yet but everything looks good so far
I was completely lost trying to find the parts I needed and couldn't figure it out on my own. After reaching out for help, I spoke with a gentleman named Matt, who was incredibly helpful. He not only located all the parts for me, but also found a nearby shop that could install everything. Plus, he took the time to have a genuine conversation, which made the process much more pleasant, especially when making a significant investment in my truck.
I ordered my parts, and before the day was out I received the email that the order shipped. I chose the standard shipping method, but the package was delivered the next day! American Trucks always pulls through!
I found the part I needed, ordered it, and it was delivered way before the estimated delivery date.
First time ordering from here and they literally had everything I wanted and needed. Got a 4" lift kit, fox shocks and some lift blocks and it all came super securely packed and with the quickness! Will be spending alot of money here!
Ordered my third rear leveling kit and the quality is top notch. Great pricing and fast shipping.
Very quick delivery just like you promised. I'm very pleased!
Thank you!1
Very quick with the shipping, even around the holidays. Very happy with that!
Ordered some new shocks for my ram and the arrived sooner than the posted date!
I paid $7.00 more for a two day delivery and my order is slated to arrive in 4 days.
Hello Craig,
I have located your order for the Molded Mud Guards, and see they were ordered on Thursday the 26th & delivered on Monday the 30th. This would follow the 2 day shipping you paid for. In order to have the order delivered on Saturday then you would need to select Saturday delivery which isn't always available it depends on your area and Fed Ex. I apologize for any confusion around this and for the order not arriving in the timeframe you expected. I went ahead and refunded you the 2 day shipping as a courtesy and you will receive an email confirmation and a refund within 3-5 business days back to your original method of payment. If you need anything else please feel free to reach out to me at ext 1896.
Thank you,
Allison
You said you would send an E-mail when you shipped it.You wanted to know how I liked it before I got it.After I received it you sent an E-mail saying my order had shipped.Why bother with it at all,just leave me guessing until my order arrives.
Shipping was very fast wasn't supposed to be here till 3rd showed up two days early. Package was fine when arrived no damage.
Been wanting some new nerf bar was just waiting for them go on sell. Shipping was fast and on time I like how fast shipping is. Package showed up with no damage.
I ordered replacement headlights for my 2006 F-150 from American Trucks. I was impressed with the prompt delivery of the shipment. The headlights were a perfect match to the OEM's and a perfect fit. I had no issues installing them. All around an excellent job from purchase to delivery by American Trucks.
Very simple process. The site Guides you through the Ordering process.
Product arrived quickly and fit was prefect. Will use these people when needing something.
Very fast shipping took only one day to arrive. Arrived in perfect condition
Packed well arrived quickly and no damage. Boards fit perfectly and work great
The install went very well with help from a friend. Instructions were easy to understand and they bolted up as they should've. The only problem we had was short of hardware and we broke a hanger bolt.
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- Paoli, Pennsylvania, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Matt,
I apologize one rim was the wrong size, I see you have already spoken to customer service and they have set you up with a return and once your incorrect item is scanned with fed ex the replacement will be released. We apologize again for the hassle and if you need anything else please feel free to reach out!
Thank you,
Allison