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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I had bought a set for my Tahoe and I loved them. I bought window vents and they were good also but I wish we could get individual replacements for lost or damaged parts
There was no mention of f this $25 fee until I checked out. This is not a good way to do business!
First time using this company. Very easy and delivery was quick. I was left satisfied with a huge smile on my face
The whole process was great, including ordering, shipping, receiving and installation
Found bumper, great price, Todd S confirmed it would fit and found everything easy to work with.
Have order from American Truck many time always been good quality products and fast shipping
Hello Rich,
I sent you a text message following up to ensure you received the email communication that was sent. If you did not receive it, we can verify that your email is correct, etc. Please feel free to let us know if you still need assistance.
Allison
My order was processed incredibly fast and shipped almost immediately. Shipping was promised on the website for next day as I placed my order. My order would have arrived as promised except it randomly stalled for 24 hours with no explanation. No emails or any form of contact from either American trucks or the shipper. We'll see if it arrives a day late or stalls again over the weekend. Would have been a 5 star if it were not for the shipping experience.
The product did not fit properly. I took the fender flares to a shop to be installed. The back 2 fender glares did not fit properly and had to use sheet metal screws. The front 2 fit decent but the front left blew off and was crushed as soon as I left the shop. I am now in need of a front left fender flare.
Hey Todd,
I am so sorry to hear that one of the flares fell off after installation by the shop. I totally understand how frustrating this is, especially since they aren't owning up to their mistake. I'm glad you reached out to us, and we were able to assist you in rectifying this situation. In the meantime, if there is anything else we can assist you with, please let us know!
Allison
Josh was extremely knowledgeable and helpful. I appreciated his help with getting me setup right!
I would have rated it 5 stars but since you didn't give me the the 5 % discount that wasn't listed as a labor day sale discount I gave ya 3 stars! Had it been listed on the website as ending on labor day I would have bought it that day!
Hey Tim,
I'm sorry to hear that you missed out on the Labor Day sale for 5% off your purchase of the Turn Out Exhaust Pipe. I went ahead and honored the coupon and refunded the amount to your original method of payment. You should see it within 3-5 business days. If you need anything else, please feel free to let us know.
Allison
Got no help with the installation of my new halo headlights. Call forwarded to voice mail twice and hung up on.
Hello Charles,
I'm sorry if you had issues connecting to our Tech Team. We did have a lack of coverage on Saturdays, but this has been resolved moving forward. Our sales techs are unfortunately not the right department to assist with installation questions; the Tech Team is the correct department. Due to the inconvenience, I have issued you promotional credit to use on a future purchase online or over the phone. If you still require assistance, please reach out to us.
Allison
Difficulty changing payment card...
Reasonable prices, lots of products in stock, great customer service.
Ordered rear light lens replacements and already received part of the order. Prices were good as well. Happy so far.
Was sent the wrong product. Iner fender wells. Now I have to send pictures and answers to a email. Then wait 5 days for pickup and no refund till they get returned. They clearly see the mistake was made. But to hold my funds is ridiculous.
Hello Lowell,
I'm sorry if you received the wrong item and for the refund timeframe. Once the item is scanned by FedEx for return, your refund will be issued within 7-10 business days, sometimes sooner depending on your financial institution. I see that you had a pickup scheduled for 9/8/2025, and the item is currently in transit back to us. Please keep an eye on your email for a refund confirmation, which should be coming in the next few days. Due to this inconvenience, I have issued you promotional credit to use on a future purchase, either online or over the phone.
Thank you,
Allison
When i ordered it said if i order by this date and time i would have it Friday now want be here till Monday not happy
Hello,
I'm sorry that your order was not delivered within the timeframe you expected or paid for. I understand your frustration and see that this item was very low in stock at both of our warehouse facilities. When the order was committed and sent to the warehouse, the first facility attempted to pull your order but found no stock. As a result, we had to switch to the other facility, which does not normally happen, causing the order to take 24 hours to ship instead of shipping the same day you purchased it. I sincerely apologize for any inconvenience this has caused you. If you need anything else, please let us know.
Allison
Love how the site is easy to use and always has great deals and fast shipping.
Good experience. Pleased with my purchase, hopefully, it continues to work well.
AT has the best customer service hands down. I was having issue changing my address, Chance fixed the problem and knew what to do.
Thanks Chance.
I had an issue installing some fender flares that I had orderd. I called the support line and the representative was more than helpful. Very professional and friendly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin,
I apologize if you missed where on the website it advertises the $25.00 oversize fee. It is listed right under the "In stock" and "Get it by delivery date" section, just above the add to cart button. I just checked both the mobile and desktop sites, and it is correctly reflected in this location on both. If you need anything else, please feel free to let us know!
Allison