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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Nice reviews on product I ordered even tho it's out of stock I'm ok if date predicted it will be available is close. If takes of a month past that I'd rather know that upfront.
Christopher is a great help and responds quickly to inquiries.
My experience with you guys it's been awesome but the last part that I bought from you guys air in take … The filter is really $#*!ty it ripped into pieces within 24 hours… right where you connect the filter onto the pipe and put the clamp on half inch away from the clamp it … ripped into half… they need to have a better quality on the filter everything else is good but I'm not happy with the filter I went and bought myself an $80 filter K&N air filter to make it work … but overall I am very happy I will shop again..
I like everything. I like the availability of products and information. But the coupon suck $#*! i just ordered 330 dollars of stuff i put my code in because it said i get a discount! Man i got a penny what the hell is that!
I've bought a couple of times from AT now and am very happy with the way you do business, as well as the products. Definitely gonna keep AT in my favorite s.
Every time I order something, fedex always loses the package every time. Literally my last three orders I've had shipped through FedEx, had to be replaced because they were "lost" and customer support didn't help one bit. I'm still waiting on one shock to arrive that was suppose to be here a week ago. Websites great, them choosing fedex is poor.
My experience has been great. 3 of the 5 items I ordered were shipped within hours of me ordering. Last time I ordered parts for my truck it was from stage3motorsports. The products I ordered took months to ship when the website said a few days until they would ship. I'll be buying from American Trucks from now on
Website was easy to navigate and find what I needed for my truck's headlights after creating my account.We will see how the headlights hold up after I get them installed. I know the price was right because I stopped at auto zone in Louisiana and they were $800 for them to order new headlights.No way I was paying that, Thanks AmericanTrucks.com for the right price.
Sincerely Casey T
I have been a customer of Turn5 starting on the American Muscle side many years ago when I bought my 2013 Mustang GT and have been a customer at American Trucks too when they launched. Turn5 is a great company for aftermarket automotive products and their how-to and informational videos are truly unique and very insightful as well as helpful.
All products I have ordered were shipped same day or next business day and arrived on time. Only one time did I have a damaged box and product and they quickly processed a refund and return label to send back. Their products are high quality and always as advertised and with competitive pricing.
Whenever I want to modify one of my vehicles, americanmuscle.com or americantrucks.com is always my first stop. Great place to shop!
Every single item I have purchased from AT has met or exceeded my expectations. My only gripe is the daily email advertisements suggesting I purchase something I've already purchased. It's getting annoying seeing how I've made many purchases from the site.
Site is great, nice selection, however your shipping charges are not aligned with other industry standards. $180 for a mirror and set of tail lights is a bit much. Last week it was $25 to ship a programmer.
Also- it would be an awesome feature if we could plug our vin number in to see what parts will match up.
Thank you for taking the time to speak with me today regarding this matter.
Please feel free to reach back out to me if you have any other concerns!
Thanks again!
Amy
Easy to use web site with all the details on the products that I looked at.
My first time ordering with American Truck. It was easy to set up the account and then selecting my truck year and style aided in tailoring the parts I wanted. Looking forward to my first order arriving.
I appreciate that you have the parts and in stock. Also when you say an item comes in a pair you mean a pair not single like other places. Thank you for the quick order pulls and delivery times
I was giving a coupon code to save $50 on my order. Processed the order and my discount was. 01 cent. My last time ordering from American Truck.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257