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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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The experience was really good. I got my package, thank you
The delivery was on time and complete. The order was just as was quoted on the the day I placed the order.
Great site to customize your ride,
Lots of options and price points
Perhaps try waiting more than 6 hours after an order is placed before spamming your customers and begging for a review. You haven't even shipped it yet.
Your service is typically great. I'm sure everything will be amazing. But please chew on this feedback to be even more awesome.
Great Website. Happy with my purchase. I would highly recommend this website to anyone I know.
Some contradictions... McGard says locks will fit. Your site says they won't. I'll go with what the manufacturer says. Returning because although they would have fit, they are not as described/pictured. They are chrome... not Black as in the picture.
Fast and easy, shipped promptly. Item double boxed for protection.
Hello. First time buying any of there products, super excited to receive it! So far so good!
Ordered a catch can for my 17 silverado 5.3 got here the next day now I'm back getting a bully dog tuner
If I could give the experience a zero I would. Extremely unhappy and project has been delayed due to only shipping half of the kit. I only received the front blocks of a kit that is supposed to have both front and rear leveling blocks. Customer service is making me ship them back so they can reship a new kit. They refuse to just send the missing rear leveling kit. Very unhappy customer.
I purchased a black horse roll bar after discovering it would fit through the site and being advised by your staff. I had it professionally installed, almost, after finding it did not fit. It was too wide for the bed of my 2020 Ram 1500. Get your act together before selling a product.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Site is easy to navigate, many different options to pay at check out and shipping was very fast
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257