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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Best some quality product and super fast shipping Will definitely order with you guys again
They should be more careful when they send their packages because they have already sent me the wrong parts twice
Product arrived promptly and in good shape. Packaging was secure and protected product well. Inside the box, the tray was wrapped in a plastic bag so when pulled out it was clean and fresh looking. Tray comes with three sticky back (not adhesive backed) mini mats that fit the three divided section and there is a coin holder as well. Tray fit console opening perfectly. Overall, I was pleasantly surprised by the high quality of the product. Good job!
They have a wide selection of things I am interested in for my truck. Great selection, excellent prices and fast shipping. What more could you ask for.
So far so good, Will be installing early next week
Easy online use. Good prices. Got many items for the truck I own. Easy navigation.
Great site, great parts, fast delivery, and am extremely satisfied.
Purchased, some of the higher priced running boards on site. Purchase date 9/21/21, now 4/28/21. Boards are rusted, and AT said " sorry we see they are rusted, however you should have purchased extended warranty at time of purchase". Ok, first off, they are less than year, less than 4000 miles on truck. And who purchases a extended for less than a year, on a non electronic product? I had left a good review after purchase, I sent them the same pics to show condition. Very disappointing, and this is why I will shop local now. Spend a few more dollars, but able to look guy in face for bad sell. Then, I tried to put review back on their site,, they jumped in on review and said "focus on product not customer service". Be aware if you use them.
Item arrived early and in perfect condition, Definitely have no complaints.
I've used this site twice in the last month. Prices are always the best. Shipping is fast and customer service is unmatched. I will use them and only them for parts on my truck going forward. The best experience overall and in general I've ever had with an online auto parts store.
Great experience on my order. Will definitely order again from you guys
I have ordered numerous accessories for my previous truck and current new truck from AM. Shipping is always quick and all items have been well packages and are as described on their site.
I was expecting the Mirror caps to have the 3M adhesive strips just like the picture did on the website. I do not want to take apart my mirrors to put these on, I was expecting to put them over the stock mirror. There are 4 clips on the cap that I would have to remove to install the mirror cap like the picture intended.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
Ordered a couple items and they arrived expediously. With all the recent supply chain issues it was nice to have items delivered in a timely fashion
It's always easy to order online! I love the website because it gives you options specific to your truck! Takes the guess work out of it! I have done business in the past with American Trucks and they are always fast processing my orders and quick to ship! Keep up the good work!
I sorry for the pun. But it was a fast easy process will do it again
Everything about ordering was great. I wish it fit. Already received return slip
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
100 % satisfaction guaranteed... loving it... love the great selection of products.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257