American TrucksReviews 11,335

The pictures online were significantly different than the item purchased. Americantrucks.com blamed the picture from the manufacturer. They refused to return or exchange the incorrect product. I was promised a call from a team leader that never happened

I purchased a roof rack, lift kit and winch from these clowns. The rack was open box and labeled perfect condition. 80% of the rack was missing and they tried telling me that was correct, but would give me store credit if I return it. The package contained 7 five foot tubes for $600. Next up is the winch. I installed it only to find out that motor feed out doesn't work. Now I am waiting to see if they fight me returning this one. I haven't tried installing the lift kit yet. It's real easy to find stuff there but somehow their stuff is broken, missing parts or actually not in stock even tho it's marked as in stock. That will tie your money up. They are horrible to get service from; a Manager was supposed to get ahold of me the day I called on the roof rack. That didn't happen, instead he called me at 7:00 am the next day and left a message. I called the extension and about a week later still nothing. Thanks Crizia. I'm really hoping the aren't any American Truck surprises with the lift kit. You've been warned.

American truck refused to give me 100% refund. They charged me a restocking fee that was never explained to me on the phone when ordering. They sent me the wrong running boards the first time. Then i reordered the right ones. And i canceled the order within 24 hours. So I am so angry and will never order from them again. First order box was damaged. They refunded me $195.99 on a $254.99 order. So they charge me $59.00 for restocking.

They will not cover their product rusting after only three months of installation. Paint is flaking. They are not willing to work with customers in resolving the issue. They are not in the best interest of the customers. Just want your money.

Ordered S******* - Weathertech Low Profile Hood Protector; Dark Smoke (19-21 Sierra 1500).
The package came with box busted up and product broken. The kicker is that the product was sent used and/or in broken condition. Inside the box was a piece of paper with the previous person's name and RMA written on it. Proof that this product was sent in used and/in broken condition. After telling customer service about this, they asked that I return the item. I replied with why would I return a broken item, and why would I have to go to UPS to buy a new box to ship back a used product? They again asked me to ship it back before a new one was sent out. They refused to make right of this terrible and unethical business deal, so I cancelled my order. I told them that I will write a review so that other customers will not be sent used and/or broken parts. I will not use this business again and urge other to be careful of these scams.

I bought a non-new version of a tonneau cover that was supposed to be in "like new" condition, and only missing the c-clamps to hold the rails to the truck bed. I called before ordering and was assured by a representative that the description on the web site was correct. So I ordered the clamps from the manufacturer. Upon opening the box, there was a seal that was missing, another seal that was damaged, two cotter pins missing, and clear wear on portions of the canvas. It was far, far from "like new." Other used covers of this model at the time that were described as similar condition to what I actually received were selling under $200. I spent over an hour on the phone/chat, and American Trucks would only offer a $40 store credit. No partial refund. They would not budge on the amount or store credit. So I paid $323 for a cover that should have had a sales price under $200, and the company is requiring me to spend my $40 with them so they can make more profit. American Trucks are scammers and liars who do not care about their customers at all. Buy elsewhere!

I spent 5500$ on a supercharger kit for my customers 2010 F150. I ordered this kit on Nov. 20th after being told for 5 weeks in a row that it will ship next week, speaking to several managers, they took $5500 then proceed to send me a cheaper supercharger kit for a 2004-2008 ford f150 and tell me that that is what I ordered even though i have the original confirmation emails stating that what I ordered was a 2009-2010 kit. I am a service writer for an automotive shop that spends over 1 million a year in parts and deals with 100's of parts suppliers I have never dealt with a company with this poor of customer service. Now we're having to look at legal action in order to get our money back. DO NOT ORDER FROM THIS COMPANY. IT IS AN ABSOLUTE SCAM

Ordered body bushings for my F250. Went thru the "confirm it fits" process and even verified it had everything needed under the "whats in the box" tab. I Needed and the web site stated it came with 8 bushings. Received it and only had 6. Called customer service and "Brandon" had no clue. Asked me to call the manufacturer myself to figure out the issue and call him back. I did. Instead of doing something to satisfy me as a customer his answer was to pay an additional $175.00 for the other 2 needed although he agreed their web site stated I would receive all 8 with this order. When I told him I would just return them and shop elsewhere his answer was "I'm glad to hear that" Bait and switch your customer and then tell them its their problem. Once I send them the product back it will take 4 or so days to issue a refund. Only takes 5 seconds to take my money but when they screw up it will be 10 or so days to get it back. With this kind of customer service I hope they won't be in business long. They shouldn't!

Purchased multiple items, several thousand dollars. First item arrived - was used. Open box - boxes ripped and oil and marks over most of parts. Clearly previously installed. Called and spent forever waiting to be told item out of stock - needs to be ordered from supplier... BUT we will give you 4% (YES FOUR) off NEXT ORDER! Second item in same order ($2000) - ten days later hadn't arrived... called... yup, out of stock but will call supplier... these guys are untrustworthy. AVOID.

I bought a deegan 38 bumper from american trucks on oct 5th 2020, here it is oct 19th i have called for 10 days straight. Forget about a manger calling you back. Finally after 3 days dan the manager calls me and says i have someone on the phone with ups to track your package. Ill call you right back. That was 5 hours ago and i have called 3 other times to get him on the phone to find out but conveniently he is gone for the day. AVOID AMERICAN TRUCKS LIKE THE PLAQUE! Meanwhile im still here trying to figure out if i can get my$1100 back or what lies or scam they are pulling next on me. Dont be put through the same BS as me. Marc Everett Yuma, AZ

I ordered from their "open box" website stated that no essential parts would be missing. I even called to verify. They said it would be minus a few nuts and bolts. Take the ones it came with and size them up at auto shop. Got here WITH ZERO mounting hardware! They told me that they do not have to honor their website or staff member who spoke. This place absolutely SUCKS! Lastly explained to me not to order open box stuff, though they advertise it... Because the ads are wrong often! This was a manager who emailed me all this... They are very dishonest and manipulative! Do NOT order from them. Also when my side steps arrived... They were all banged up, bent on the corners and missing paint. Seemed as if a 3rd grader packaged them to be shipped! NOTHING good about this place... I promise this on my Mother's dead grave to be the truth! Horrible Experience!

I ordered part #R*******-B through AT and when it arrived it looked as though someone had already installed it on the vehicle. None of the metal parts were wrapped so they were bouncing around in the box scratching all the other parts. The box itself wasn't even closed on either end and when the delivery guy picked it up everything came falling out. I called AT and they were able have it picked up and sent back and then generate a second order. Well the order arrived today and it is completely not what I ordered and not even for my vehicle and to make matters even more frustrating the poor women that I spoke with had an accent that made it very difficult to understand and her phone kept cutting in and out. Hopefully we understood each other enough that they come pick this item up I get a refund. Having a rear bumper delivered today probably got that wrong too, we will see.

I have purchased an open box bumper with minor scratches.
When it arrived, it was just the bumper itself with the shipping labels attached to in no box nor protection whatsoever and it was bent.
Knowing the open box policy, yet receiving a far more damaged item than advertised, I have requested a return which after many attempts it was approved under the form of a field destruction.
I've asked for clarifications and after many back and forth they've concluded that painting it with neon green paint would be accepted as an undesirable item.
I've complied, bought the paint did it the best I could yet they( American truck) find the images unsatisfactory thus, I quote Tia the customer service rep; " sir there is nothing I can do, sorry "
At all times I've requested a return label from them so they can get the bumper back.
Even if the bumper was in good condition I still would not recommend anybody to purchase any of those items because they are so flimsy so poorly put together it's going to be a waste of your money

Ordered a bumper based on information provided on a review and installation video by americantrucks.com on their site (not a third party site). After finding out that the information provided was inaccurate, they refused to cancel the order and returns will be charged a freight fee and restocking fee. Pointed out the inaccuracy and there was no denying it was inaccurate. There was no attempt to at least resolve or offer any solutions just, "you can return it, and pay the additional fees.) There are no problems with the product, just not what was described per their video. They do not make the products, they have good selection of products but they must sell way too much to worry about customer service. I will be looking at other sites for parts in the future and I'll make sure I tell others to beware of they customer service or lack of.

I am so upset with this company. I ordered a Rough Country Hard Tri-Fold Tonneau Cover. It showed up and with NO packing in the box. The hardware was broken and one of the hinges was broke, and there was a hole on the underside. When I called them to make it right, I got disconnected, twice. I was talking to foreigners that did not understand me. (I think they are using a call center in China) And I was told that they denied a replacement for it. I am not happy with this company at all. I suggest that you find a better company that cares about the customers, not just money. One of the worst customer supports I have dealt with.