American TrucksReviews 11,333

They are crooks. I've received several faulty products from them. They're extremely rude over the phone as well. I had several people give me a MAJOR attitude over the phone just because I asked a general question, then they still sent me the wrong product. They need to be shut down immediately. They are CROOKS.

My husband ordered a tuner from American Trucks, shipping was delayed so long that he ordered another tuner from a different company, had it installed & the truck screaming down the street before we even received our order from AT. Good thing he did too because he received a USB cable, no tuner for the price of $431. It's been over a week trying to get a return shipping label to send the cable back, so they will refund our money. Worst company ever! No one knows anything about anything. Horrible experience. My man is doing a lot of work to his truck & when that's done we're starting on our sons. Glad we found out what a shady place this is so we know where NOT to shop for future purchases. Nothing American about it. Might I suggest SSI Performance/Derive Systems. Great customer service & tech support.

BUYER BEWARE! I purchased defective tail lights from this business that do not work.
They worked for less than four months for $500. I wish I had read all the terrible reviews before my purchase. Learn from my mistake.

$#*! product. Order was broken, waited a month for replacement. Once it was on it rusted within 2 months. Would not exchange or refund. Buy somewhere else. They also support communism and pedophilia

I bought new step bars for my 2021 Silverado. They sent me used, dirty, rusty ones with a new hardware kit. Never again American Truck.

I got a flow master outlaw dual exhaust system from this place and it came ups and the box was so damaged and the parts were coming out of the box I called and talked to customer service and they wanted me to pay to send it back and wanted to give me store In credit save your money and go with someone that like to deal with there customers (This place should not be in business anymore

I gave one star only because there was not an option for ZERO STARS. After a week of waiting for my order to ship, Customer Service advised I would have to wait another 10 days for a refund. Pretty good online scammer!

I received the barricade running boards damaged, I send them back. They send me the parts for a second time and they also come in damaged. Then they tell me to take my business somewhere else there's other places I can shop because I asked them if they think it's fair

Horrible quality and customer service. I bought a powder coated bumper three months ago and it is already rusting out. I don't know how this place is still in business. $800 down the drain.

Buyer Beware - purchased a "like new" - open box grill and upon opening the box, 5 pcs were broken. If you're looking for a company with integrity, this company is not the one. Since they didn't do their due diligence on an open box sale, I'd suggest you do your due diligence and research the reviews for this company. This is not the first time this has happened and will not be the last I'm sure.

Their response was - "We can no longer set up a return on the item as it is beyond the open box return window. The item is also a freight item, which cannot be returned for damage after it is signed for and delivered." These two things would be a non-factor if they sold a product that was reviewed and ensured was in "like new" condition. Weather held up opening the box and the 5 pieces broken; 1 was in a baggie with the attachment screws, one is a plastic screw broken off in the grill and the other 3 were small broken pieces of plastic that attach the grill to your truck. So if It was based on freight review this is not something that would have been noticeable and American Freight is passing the buck on their poor product return/review process. It is also not my responsibility as a consumer to ensure they have sent a quality product.

So basically, I'm out $300+ for something that should have never been sold. Please take "American" out of your name - it is not deserving. The company does not have good business practices and unfortunately seems this is a pattern and not an anomaly.

Again, please research before purchasing anything from AmericanTrucks.com.

I plan on putting this info on any review or truck site I can. Thanks American Trucks.

I received my order on November 27th. I got sick with covid so I was not able to check the order when it came in, but it was delivered, and I received an email from your company that it was delivered. After 2 months of being away I was able to get back to the office and get the parts. I was told that there would be 3 boxes but instead there were only 2. I was assured these were all the parts. I took the parts over to my shop to put the lift on. I have my truck completely disassembled and am missing an entire box of parts. Now I can't finish the lift. I have paid you IN FULL, and only received half the parts 4 months later. I did an investigation with UPS to find out that the one box was returned to the sender without even trying to deliver the box. I was NEVER contacted by your company that it was returned. I was ASSURED I received all the parts. That is theft by deception. Now I have to wait another week and a half to receive the parts while my truck sits on a lift and I have to go get a rental car. Your company offered me a $20 store credit. That is the most ridiculous and insulting compensation for YOUR screw up that I could ever imagine.

This place is great at taking an order, and that's where the greatness ends. The aftersales care is bottom of the barrel. I bought almost 1900 dollars worth of lighting for my truck and now that I have an issue I am having to haggle with Jan, who is apparently part time. Mind you, the truck got 700 miles on it over the past 9 months since the LEDs were installed. So not even driven! From there I sent pictures clearly showing the issue. I then had to spend money to have a service shop communicate the exact same as I did. What a joke, so out more money! I called the LED supplier and they got back to me in a day, now I'm trying to figure out their warranty process, sitting on the phone for an hour on hold. My two cents, don't by from American Trucks, don't buy Morimoto LED lights.

After making multiple purchases from American Trucks, they decided to cancel my order. Stated that shipping address didn't match billing address. Well, it didn't matter on last 3 orders, why now? They blamed it on my Bank. After talking to Chase Bank they confirmed that the bank had nothing to do with it. They have lost a customer for life and I see they don't care. Shop elsewhere. Period.

The pictures online were significantly different than the item purchased. Americantrucks.com blamed the picture from the manufacturer. They refused to return or exchange the incorrect product. I was promised a call from a team leader that never happened

I purchased a roof rack, lift kit and winch from these clowns. The rack was open box and labeled perfect condition. 80% of the rack was missing and they tried telling me that was correct, but would give me store credit if I return it. The package contained 7 five foot tubes for $600. Next up is the winch. I installed it only to find out that motor feed out doesn't work. Now I am waiting to see if they fight me returning this one. I haven't tried installing the lift kit yet. It's real easy to find stuff there but somehow their stuff is broken, missing parts or actually not in stock even tho it's marked as in stock. That will tie your money up. They are horrible to get service from; a Manager was supposed to get ahold of me the day I called on the roof rack. That didn't happen, instead he called me at 7:00 am the next day and left a message. I called the extension and about a week later still nothing. Thanks Crizia. I'm really hoping the aren't any American Truck surprises with the lift kit. You've been warned.