From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I ordered this on July 7th and was supposed to have it by July 17th. Today is July 24th and there is no record of it being shipped. You took my money on July 8th but no product. Very disappointed as this was a birthday present and no one can find my order.
Dentro de varias opciones que tenía, me decidí por la de AT, mejor calidad y un sistema más confiable para la compra en línea.
Jess was very helpful nice give a A +, Jess help me find products that would work, and helped with any problems that came about
Can't give a review good, bad, or indifferent, haven't received it yet!
I ordered online, but everything was smooth and handled well quick response I like
Josh was very helpful and knowledgeable. Answered all my questions and made sure it would fit my truck.
Went to buy a bullet antenna for my truck and tge website was east to get around and showed if it fit my truck.
Tried to download discount code before I place my last order and could not open the file to get code
Hello Ralph,
I just sent you a follow-up email regarding this review. I'm hoping to hear from you and gather some more context regarding that coupon so I can assist you. In the meantime, if you need anything else, please let us know.
Thank you,
Allison
Recently received and installed my hood scoop on my Raptor and I gotta say, I LOVE IT! Thank you guys and especially Jonathan for your service and support when it came to this. Thank you for everything and I will continue shopping with you.
Needed parts right away after another supplier failed to ship when promised. Reordered from AT and they shipped that day.
Bought a tuner paid for next day shipping order is still not shipped and it's almost end of next day. Customer service is horrible they just say your orders locked and they can't tell you anything!
Hello Skyler,
I just left you a voicemail concerning your review. I truly empathize with your frustration, and I recognize how inconvenient this situation must be. I am investigating further to identify where the breakdown occurred, and I have also issued you the promotional credit as mentioned. Please keep an eye on your email for the tracking confirmation. If you require any further assistance in the meantime, don't hesitate to reach out to me.
Thank you,
Allison
All items were received within two days. No damage to the products and got everything i ordered. Will use you all again! Thank you.
So installation was a breeze. No instructions but not a problem for a basic hookup. But if you have rear motion sensors there should be a note explains that they have to be removed from the old lights and reinstalled on the new ones. Other than that minor inconvenience, I like them so far...
Very friendly associate,, I believe his name was Matt. Answered all my questions and got me the bestcdeal possible.
I ordered an air filter on July 12, paid for FedEx next day delivery. July 16 it still ihas not arrived. I was refunded the next day next day shipping. Something like $6 but that doesn't fix the need for an air filter. The lady I spoke with was more than happy to refund the small amount in shipping and stated fedex did not pick up the item on the day it was ordered.
Hey David,
I apologize that your Cold Air Intake Filter is arriving later than promised. I located your order and see that you spoke to customer service yesterday on 7/16. I did some digging into the tracking, and it looks like FedEx pushed the delivery out two different times and did not pick up from our warehouse on Saturday as they should have. I sincerely apologize for this and understand your frustration. At this point, I know it doesn't help get your product any sooner, but I have issued you promotional credit to use on a future purchase due to this inconvenience. We really value your business, and I hope you will give us another chance in the future!
If you need anything else, please feel free to reach out to us.
Allison
Website was great on the products they offer and descriptions was good
Quick service, fast shipping.quality service.ordered more!
Great products good fits good quality. Parts good customer service.
I received my item early which was a good thing but the box was crushed, while the item did not get destroyed I am concerned about several creases on the decal. I have not installed it yet. I will be doing that this weekend.
Ordered the UPC catch can for my Ford F150 and the shipping was super fast and product is awesome! Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mary,
I'm sorry to hear that your order is taking longer than advertised or promised. I completely understand your frustration, and I truly hope we did not ruin anyone's birthday with the delayed shipping. I see you spoke to customer service yesterday on 7/23, and they have submitted an Estimated Ship Date ticket to the supplier. We will contact them and ask for tracking or an updated ship date since the original one has passed. Since this item is shipping directly from the supplier to you, it does take longer to process, and we have to reach out to them for updated information if they do not provide it through our internal system. Please keep an eye on your email for the updated information, and due to this inconvenience, I have issued you promotional credit to use on a future purchase online or over the phone. If you need anything else, please feel free to reach out to us.
Thank you,
Allison