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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Your delivery was efficient and we had no problems.
Easy to install and looks great for the best price.
I got three of my socks in a box minus one then one came in five days later I wish they would have came on in the same time
I ordered a mass air flow sensor and it came completely smashed out of the box and it looked like someone ran it over
Good... Good quality, easy installation... relatively. Your instructions did not affirm it was for a 2021 Ram, but everything seemed to fit properly... If not... Lawyer Daggett will be in touch.
I chatted with an agent who I had asked about a discount code I had put in. He explained to me it would be on my next order, but he would see what he could do. He came back with a discount that was the same price as what I had already had in my basket. And then argued that he was saving me money because I couldn't get the wheels for what I told him I could get them for. There is too much junk email that comes after you place an order as well. I don't remember opting in for those, or given the option to opt out. I hope the wheels are good, so I can fix my clients truck. Overall the site and navigation is confusing and a jumbled mess. Simplify it, and people will come, you have some great looking products.
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Amy
Ext 257
I like the layout for the rims selections. Showing stance, and tire size recommendations made it really easy to select the rims I wanted. I don't see that on other sites. Big selection of everything for my truck. Shipping was faster than I expected. Rims look real nice on my truck.
Very good experience easy to navigate website enjoy looking at all the different products they have to offer.
They sent a different tuner the one I bought fingers that had wifi and the one I received did not have one I asked for a return and it was fast but after trying it I did not return it but I paid more than the price of the product so I think it is wrong that they send another product if not they have what they offer
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Amy
Ext 257
Great service and delivery
Products 3/5 stars
Would continue to shop here
Mirrors look great but the extra wires for the turn signals and marker lights do not come with plugs for plugging into truck
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Amy
Ext 257
Acquired a part for a Ford Ranger but the interior of the Box said it was for a F-150 with installation on an F-150 anything I order from American truck will be real simple items
It worked as it should, easy installation, would recommend.
Got my Radiator within 24 hours of ordering. Put it in over the weekend, all good! Saved some good money.
I was charged twice for my order refunded for 1 and nothing in my recent orders?¿
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Amy
Ext 257
Ordered Headlights & arrived w/in approx. Time. Not broken & what I asked for.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback!
Please feel free to reach out if you would like to discuss your review.
I hope to hear from you soon.
Amy
Ext 257