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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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Quick and fast delivery - much appreciated - product was what I purchased
I had zero issues finding what I needed and researching options. I was able to purchase the perfect intake for my truck without any problems. I've already received tracking for my shipment. I couldn't be happier with my shopping experience.
Seat covers are limited in colors. Picture is not representative of my sears so I hope they fit. On the positive - did have the covers in stock. Covers are canvas duct and not lined. For the money, they should be lined. And no installation instructions. Would not recommend as I do for see damage to leather seats. I will be returning them.
Seat covers are limited in colors. Picture is not representative of my sears so I hope they fit. On the positive - did have the covers in stock.
Pricing is fair and shipping is quick.
The coil packs I ordered were delivered a day early and before I returned home from work. They were nicely packaged and damage free. Being a brand name product they were pricey, but didn't find them any cheaper elsewhere. I am satisfied with the product overall and would recommend AT for your truck needs.
The website is very intuitive and helpful. My bed cover came in 2 days, great quality just as promised.
Fits perfect! Took 15 min to install and really can't tell the difference from the original GM part.
Very good quality - ordered the ones to fit the 2022 double cab but received the ones that fit the 2022 crew cab, so they were a little longer, but I built a bracket to retro fit them. They are excellent. Thank you,
Great customer service and quick shipping. Everything arrived undamaged and no missing parts. Will do business with American again in the future.
Package arrived quickly and everything in the box was perfect and nothing was missing
The rims and accessories I ordered are exactly what I expected, they made it easy to browse and pick what I wanted. I really appreciated how quick I received my order to. I will definitely be a returning customer!
I ordered 2 products and they came separately and quickly. First time ordering from American Trucks and am satisfied with cost and ordering process.
After watching video upon video, nowhere did it mention break lines on a 2019 rebel needing to be changed out to longer lines. Couldnt even get the strut back on the control arm as the lines were to short. Very frustrated...
Great place to shop including ordering, processing and delivery
The packaging was horrible but the guard doesn't appear damaged. There was no protection inside the box other that plastic wrap around the guard so it flopped around inside the box. The box also was cut in two pieces like someone opened it. It's a bday present so he hasn't seen it yet so hoping it fits okay and he likes it.
Very easy product showed up when it was supposed to no hassle
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.