From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
On January 30,2022, I purchased a brake pad and rotor kit from AmericanTrucks.com. 15,000 miles after the installation the rotors became warped. I called American Trucks for advise on warranty. Ben directed me to the manufacturer of the pads and rotors, Power Stop. I was told at Power Stop that rotors are not warrtanteed against warping after 30 days of the purchase. Rotors are, however, warranteed against cracking?!. I called American Trucks for a possible solution. This time I was told I would have to provide documention from a repair shop before they could consider replacing the rotors. I declined their offer. I will not give my business to either America Truck or Power Stop.
First order from AT is $430 fender flares. Ordered on the 20th with promised delivery 24-26. Today is the 27th no parts. Tracking shows package is still two states away but delivering today. AT sat on the order for 4 days before shipping.
I am so sorry to hear about your experience.
I have sent you an email.
Please be on the lookout for that.
If you have any questions-please let me know.
Amy
EXT 1257
I called over the phone can't remember the gentleman that help me but he was helper and got me the right set of coilovers.
Easier than most web sites to maneuver. One thing I did notice even though I had my vehicle entered in kept showing me parts for Ford f150.
Great product and shipped really fast. The only draw back was that the sides of the switch has slightly larger risers than the previous and need to be shaven down. Other than that great!
Chris called me to see if he could be of assistance and he was great
Awesome parts. Great sound easy to find American trucks yeah!
I previously ordered these from another site, the my emailed the next day saying they were out. I then ordered them from here and I was nervous the same thing would happen, but instead I got an email fast saying my order shipped. The whole process was easy and fast and the mats are perfect!
One piece was in package and accepted, other piece was out of box, bracket was bent and exterior was scratched. I will be returning passenger side storage box for replacement.
I am so sorry to hear that.
I see you have reached out to have that set up with
Our customer service.
If you have any questions, please let me know.
Amy
EXT 1257
Nothing over the top, the coils I bought are the same price as Summit and Jegs. At least first timers get a free gift with their order. So nothing special here.
Thank you for your feedback!
If you have any questions -
Please let me know.
Amy
EXT 257
Easy as easy can be. Part was perfect, communication was spot on. Overall a great process.
Very quick and easy. AT did a great job keeping my product before me. Plugged in all particulars of my Silverado and your app took me to the right fitment.
Everything went good from placing order and customer help to receive my order.
Took us awhile but we figured out the instructions. Need better instructions
Easy and simple, shipping was really fast and arrived in two days.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am really sorry to hear that.
I reviewed your order and if you would
Like to discuss I would be happy to speak to you about it.
Amy
EXT 1257