Overview
American Trucks has a rating of 4 stars from 11,009 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
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Great experience would use them again item did not fit and they sent yhe right item the nex day great service
Ordered the AEM cold air intake and received it this past Monday February 10th. Was looking forward to installing it yesterday only to find the tubing dented and scratched after opening the box. It looked as if someone had previously tried installing it in their truck, with the dent, scratches and wear and tear on it. Only to put it back in the box and ship it to me. Contacted American Truck about it where I have sent pictures of the product and box. Now I have to wait for AT to contact me via phone and ask me questions regarding the product and box. Almost seems as if they are questioning whether I did this or not. Now I have to wait a couple more weeks for a new intake, (hopefully)! This will likely be my last purchase from AT.
Quick delivery and easy to install. Nice finish as well. Clamps feel like they could be more robust.
My order was delivered in less time than expected bumper with a few scratches but not
An issue plus it fits alright
I ordered my product and it shipped on the 8th still haven't received it threw fed ex. It keeps getting shipped to Saginaw to other fed ex and back to Saginaw to other Fed ex and back and forth. It keeps updating saying that it will be here by end of day and update to the next day so on.
Hello Cassie,
I just left you a voicemail going into further detail regarding your review, I apologize that fed ex kept changing the delivery date! As I stated if you need any further assistance please feel free to reach out to me.
Thank you,
Allison EXT 1896
Item received is a very nice addition to my f-150. Delivery was fast considering it was still the holidays.
Order step rails for my 2017 ram 2500, everything was included except the rear brackets for installation.
Made Contact with support and being told between 7-10 business days to get the hardware. This could have been prevented if quality controls were put into place.
Hello Otis,
I apologize for the step rails arriving with no hardware, I understand your frustration and inconvenience of this causing installation delays, I do see that you have already spoken to customer service and they have provided you with the UPS tracking of your replacement hardware. We always advise 7-10 business days depending on what supplier we need to contact. I'm glad to see it did not take that long to get resolved. I went ahead and submitted a voucher on your account to use on your next purchase online or over the phone. If you need anything else please feel free to reach out to us.
Thank you,
Allison
The products I ordered where well made, an easy to install, everything was exactly what was discribed I will definitely order again
I ordered fog lights on 11/24/24 and have yet to have them ship as of today on 12/4/24. It was advertised as 2-3 day shipping and that was determined to be wrong. Try to get ahold of American Trucks and via email and I get the run around.
Hey Tate,
I left you a voicemail regarding your review above, I apologize for the delay in shipping and did issue you a voucher for the inconvenience. If you need any additional assistance please do not hesitate to reach out to us.
Thank you,
Allison
Best price around, fast shipping! Website was easy to use and company had a rood reputation. Will order again!
I honestly would have given 4 prob 5 stars but this one issue that should have been easily avoidable but instead they strung the issue out for 2 plus weeks well 3 weeks if you count the time it took to get my money back into my account. So I have bought numerous things from here but when I went on their website and found the rims I really wanted and spent 2 grand on them. Well the shipping eta came and went once so I reached out and they said they would send a request to the company that actually makes the rims for an update so I was cool with that but then 4 days goes by I heard nothing and the 2nd estimated shipping day passed so I called back again and they tell me the same spill about requesting the shipping info then another week goes by and I noticed that half of the money had been put back into my account? So I called up there again and at that point they tell me oh it looks like those rims are discontinued... I feel like if I called that many times and checked up on it plus they still have those rims on there website after all this went down so I guess someone else is gonna get tricked as well. Oh and the last part they only gave me the money back for 2 of the rims then took another week to get the rest from the other two rims? Makes no since. They gave me a 20$ voucher which is better than nothing but I mean this took up about a month overall before I could even get the money back to try and order a new set of rims. Sooo shop carefully people... P.s every other purchasing experience was great and I've spent around 8 grand total on prob 7 diff purchases through them. But that one issue was a pretty big mess up on their end and the fact the rims still to this day are listed as available for purchase on their website tells me they aren't to worried about actually trying to correct the issue so it doesn't happen to someone else. That's just not good business practice in my eyes.
Hey Addisen,
Thank you for taking the time to write your review and provide your feedback on your experience. I apologize that you had issues with getting the rims in a timely manner and then them being discontinued and having to wait on your refund. I understand how frustrating this must of been. I'm pleased to see that everything has worked it self out now and you placed a new order for different rims and those where received. I did issue you an additional voucher for the inconvenience which you can use on your next purchase online or over the phone. If you need anything else please feel free to reach out to us.
Thank you,
Allison
If you don't sand down the ring of the filter than it will slide off I used 150 grit sandpaper and it doesn't budge
Got what I ask for on time will be get more thing for my truck got to get a bed liner and a tool box
Anytime I have questions about any products I reach out the the customer service guys. They are very quick to call back and even give you the area code to watch for before they call. Don't know about you guys but I hate answering to unknown callers. Always helpful and knowledgeable about their products
Ordered a 1 in lift block for a truck in our shop. When the box came in we found the u bolts did not match the ones on the truck. We then contacted them to let them know and try to get it handled. We sent in the pictures they asked for and waited for a response that never came. Fast forward a week and a half still no answer and the truck is sitting in my shop waiting for a fix that this company could care less about.
Great customer service very satisfied with my purchase. Alex U. Answer and explained every question I had about my purchase quickly and effortlessly.
Definitely, a one stop shop for all your truck and s u v needs from accessories from lifts to engine parts tires wheels.They have everything that you could possibly need
Super fast shipping and great products, bought open box item and was exactly as described. My new favorite online store,Definitely will be purchasing from here again.
Their running boards were good fit. One small problem there was a dent in the top stainless part of the passenger side running board.They're running boards were good fit. One small problem there was a dent in the top stainless part of the passenger side running board. Didn't see anywhere on their website to report the small dent?
Great price, prompt shipping and quality product. Clear instructions for simple install. Thanks for making it easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Zachary!
I'm sorry to hear about the issues with the Cold Air Intake! I left a detailed voicemail but wanted to reach out here. After reviewing your order, I found currently our tech support team, Nick, is working on getting this fixed. Since it shipped directly from the manufacturer, K&N, we're working with them to get the replacement sent out as quickly as possible. I can assure you, we're not questioning the return and how it came. We just have to work with the manufacturer to get a new one shipped out, and a new tracking number for the replacement.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. Also if you have any issues please don't hesitate to reach out to me and I would be happy to assist!
Thanks,
Desiree