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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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First time I've ordered from this company. Steering wheel cover is amazing. Time to receive it was faster than I expected. Will be a customer from now on.
Watched videos and this product came with the best reviews, so I went with it. Cant beat the price and free shipping to boot. Will keep this place in my favorites
The reviews and comments is what I always look at. Makes me feel more secure with my purchase
This is where I go to get anything I need for my truck, with decent prices. I like having a one stop shop for all of my needs.
I'm getting emails to write a review and to send pictures? I haven't even received the damn thing yet…. Unbelievable…. Although I received an email stating it shipped 5 days ago, when I checked today UPS hasn't even received it yet? Gotta love internet shopping
Hi there. My name is Alex B. I installed the PPE transmission fluid thermal bypass for 2018 GMC SIERRA1500 FOR 6L80 Transmission that I have purchased from your company and my transmission still going hot. Im in Los Angeles the weather temp was 98 F and my transmission temp got to 196. Idont tow anything at all, ever. Please advise.
Hey Alex,
Thanks for reaching out be on the lookout for a phone call this afternoon or tomorrow from a 610 area code as I have passed on your information to a service representative that can assist you further and if needed send you to our tech team.
Thank you,
Allison
I ordered from a different company and they kept pushing back the ship upwards to a month later. I canceled the order and ordered from American trucks. I got my order 2 days later! I will from here on out order only from American Trucks!
I previously ordered to open box shock absorbers, upon receipt of the items I received 1 shock absorber and a box of some other metal components. I had originally placed a negative review based on my experience and I am now updating this review to positive since the company helped correct the issue in a proper way.
I ordered two open-box Fox shocks for my truck, and I received 1 shock and a box of what appears to be suspension lift kit parts. At this time, they don't have another open box Fox shock. I'm very disappointed, it will probably take 2 weeks before I receive what I really need.
Items received on time stated. Very satisfied with quality of products.
Very satisfied with the products and service
My order was missing a piece and AT was quick to ship out the missing piece. A+ service and quick shipping!
I've ordered many many items for my cars and trucks through the years, from American. Always happy with the results.
No Hassle, very honest company and if there was any problems they will solve them. I'm always a satisfied customer shopping for my truck parts here
American Trucks offer great products and make personalizing your truck easy and fun.
Bought a K&N air intake for my 2017 Chevy Silverado 1500 and absolutely loved the aggressive noise it put out.
They are great people to work with, always answer your questions
The ordering is quick and easy. Shipped on time no problems.
Not bad, shipping was slow but overall a good fit and looks great
Chat is awesome. Always get great help. Thank you. Easy checkout too!
I was a good experience! Service people were very helpful! Lol
Follow up call from my previous ordering for my mustang from years ago and to make sure my account was the same for ordering an exhaust for my f150 was superb customer service to make sure everything was being sent the correct address
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ted,
Sorry for the marketing emails I totally understand that they can be overwhelming you are more than welcome to unsubscribe from them at the bottom of anyone. We have a customer portal you can use to locate tracking, estimated ship dates and much more. That portal is orders.americantrucks.com and your order is due for delivery tomorrow by UPS I apologize if it seemed to have taken longer in transit then you expected. If you need anything else please let us know.
Allison