Overview
American Trucks has a rating of 4.1 stars from 11,076 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Trucks most frequently mention customer service, fast delivery and great experience. American Trucks ranks 1st among Trucks sites.
Instant Feedback
I called in to double check on the price I saw and spoke with a Gary. He was very helpful and explained everything about it. He made me feel like we were old friends not like a sales person just trying to make a commission..
Excellent experience, very easy to find what I wanted, would definitely recommend this to anyone looking to improve their truck
I have not received the part yet.Willgive a review when I get the valve and install it.I did pay for two day shipping.
Relieved the console safe, installed it per the directions. I decided on the half safe that way I could still utilize half of the storage in the center console. The safe has plenty of room for multiple handguns, mags, money...whatever you need to lock up. Not to mention the shipping was fast.
Received my throttle controller...install instructions read like a 5th grader from a non English speaking country wrote them...not to mention there's absolutely zero info on 'automatic' mode.
Customer service didn't know their $#*! from their elbow,.couldn't provide any help other than regurgitation product info from the website...so basically unable to answer technical questions...and stonewalled when I asked to connect with someone who could help...
And these jokers emailed me twice daily after my order...just to sell me more.
I'll find another site to spen my money with,...you guys are worse than terrible.
I hope what I ordered is what I need. Most parts / products have a few pictures. These parts are from Ford, so the lack of details can be blamed on them too.
The lack of delivery information is also disappointing.
Paid extra for 1 day shipping 3 days ago and haven't received my order. If you can't make it happen, don't offer it and ask for extra money.
Since I placed my order two days ago I've received 7 or 8 emails that have nothing to do with my order. Please stop with all the emails.
Hello Mark,
I'm sorry you got so many emails! If you would like- we can remove you from our email marketing list.
To unsubscribe, there's 2 options:
-At the bottom of any marketing email there will be a link to unsubscribe.
-Or feel free to contact our customer service dept. or myself, and we can process that request.
Again, I just want to apologize for any inconvenience this may have caused you, and if there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Ordered parts Tuesday.paid extra to expedite 2 days.have not received parts!wondering where parts are?
Hello Roger,
I located your order for the Shocks I apologize that these items did not ship and process within the timeframe that you paid for, I went ahead and refunded you for the 2 day shipping please allow 3-5 business days to see this reflected back to your original method of payment. If there is anything else that we can assist you with please do not hesitate to reach out to us.
Thank you,
Allison
Bullet Antenna; Carbon Fiber (02-18 RAM 1500)
Item #: R******* I never received this item I have some sort of bushing that needs to be exchanged for the correct part I ordered
Hey Carlos,
I located your order for the Antenna and see you have already spoken to customer service and they started the return process for you. I also see that the replacement/correct item is on its way and due for delivery today 3/12. I hope this one works for you and if you run into any more trouble please do not hesitate to reach out to us. We apologize again for the error for the first shipment.
Thank you,
Allison
The first item I ordered was back ordered, they let me know right away. I was able to easily refund the charge and they sent me comparable items to choose from for replacement. The item fit very well and I was completely pleased with the whole experience.
The representative was very helpful in assisting me with my questions and research and ultimately a decision to purchase parts for my Ram 1500. I am an Air Force veteran and he sent me a link so I can get my information sent in for future savings. I highly recommend, and have referred several friends who have become customers of American Truck.
I ordered blackout taillights for my ford f-150 and was beyond satisfied with American Trucks and the companies they work with. I will definitely buy more accessories from them for my truck!
Very easy to install, and works really well. Like it so far. It give to the truck a little plus for a very affordable price. Highly recommend
Awesome delivery, fast service. Like how they stayed in touch with me until my delivery was made. Awesome people.
Customer service was great! Able to answer questions and assist with transaction! Thank you! Pricing was competitive and fair!
Ordering was a breeze, product arrived within 2 days and was installed. Would and will purchase from AT again.
Ordering online extremely easy. Once you enter the info on your vehicle a pop up tells you if it will fit your vehicle.
Was able to use the chat function to ask a question about a product. Was answered almost immediately and then made my purchase.
I waited about 5 months to get a certain item because it was out of stock. Last week I received an email stating that the item I wanted was in stock. So I contacted an agent online and asked if the item was available and he said yes it was. So I purchased the item and now received an email saying my order was canceled because the item was discontinued. Why is it that no one knows what is in stock or what's going on with the items thank are sold. Not sure if I'm going to go through this b.s. Might be time to spend my money somewhere else.
Hi Richard,
I'm sorry to hear about your order! I reviewed your last order and saw the manufacturer discontinued the Cab Roof Lights. If you're interested, we may have similar lights in stock. Our sales team can check to see what products would fit. Our phone representatives are here everyday- 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
- Visit Website
- Paoli, Pennsylvania, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Trucks Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ed,
Thanks for taking my call today and your feedback! I'll pass along the information to fix this on our site and install guide. If you need anything else don't hesitate to reach out to me.
Thanks,
Desiree