American Trucks

Unfortunately most of myborder was on back order. Not their fault. They were quick to ship the items they had and refund the rest. I will be ordering again when everything is back in stock.

Couldn't find a one piece flip up,so I ordered the hard tri fold. Hoping it's what I expect. Ordering was simple. So far I am pleased. I am disabled and was able to install it in 25 minutes. Fits great and looks really good

I ordered two thing one came in in like 3 days the other package it had been 3 weeks an still have not received my package ik it's due to weather but still

You send too many email and too many text messages. You ask me to review items that I returned or are still on back order that I have not even received. Too much mass spamming it not going to increase sales only drive customers away.

The radiator seems to be of good quality and works pretty well. The only issue i found was the dimensions were slightly different from my oem so had to modify my fan shroud.

Very pleased with the products quality and fit, worth the price for sure. It has a locking mechanism that can only be released from the inside which is a cool security bonus. This was the first time I've ever installed a cover, the instructions weren't very descriptive but I was able to wing it just fine. Side rails may take a few adjustments to get the correct fit. Looks great and has been pretty much waterproof. Very satisfied.

Purchased running boards on the phone.
When I spoke with the agent I told them o also wanted to buy installation so the agent had me pick an installer close to me from the list they provide.
I was told the running boards would be shipped directly to the installer's facility within 3-4 days and that the installer would reach out to me to set up an appointment for the install.
Today I received several emails. One was to notify me that the items have shipped and the other asking me to select an installer and the time and date I'd like them installed.
Instead of shipping to the installer's facility they are now being shipped to me which is not what I was told.
Instead general it seems to me like they do not have their logistics figured out which does not inspire confidence

AT came highly recommended by a friend, so I went out on a limb and trusted the recommendation. The reason I provided only 2 stars is because customer service was disappointing. As a first time customer, I inquired about a potential savings for a first time purchase. Both times I was rejected and provided zero help from the customer service associates. In my humble opinion, a one time small discount of 5-10% isn't a large ask to earn new business and establish a relationship with new customers. Especially when this discount is 100% provided to military and first responders. So this tells me, you're able to discount the items, but not to new customers. Also, the $25 fee for large items is egregious. The exact same product is on Amazon with free shipping and free returns. It's hard to justify bringing business back to AT when there are cheaper options readily available. Furthermore, I paid for expedite shipping and never received the item within the delivery window. This is my first and last purchase from AT.

Ordered oem style smoked/red tail lights and a Red Rock grille for my super duty. Grille was damaged during shipping, made a quick phone call to customer service and they shipped out a new one same day.

Wa looking for running boards for almost 3 months. Tried to purchase from one site saying item was in stock but had to cancel order when they emailed me it wouldn' t ship for 3 weeks. Another site verfied fit for my truck but when i got the boards the mounting kit was for older moldels. Best part was I had to send pictures to the manufacturer and seller to show them their mistake before they would take rhem back. American truck website was easy to use. After putting in my truck specs products with pictures and instal video came right up verifing the part. It came to me 2 days and took less than 2 hours to instal. Great overall ecpierience with company

The site is easy to navigate, the guides help to be sure you are ordering parts that fit, and when in doubt… the chat feature connects you instantly to someone that knows their stuff and helps a ton. Easily the best and my fav by far of all custom truck companies. My first stop and almost always my only stop! Keep up the great work!

Have ordered and received a few items in last 2-3 weeks: good service & prices, BUT… after order is"processed", credit card is charged and notice says "shipped", when it is actually awaiting pickup for several days, up to week or more, by Fed-Ex. Also, getting Way Too Many emails (over 50+ in just 2-weeks), some trying to sell products I have already bought, and products I have merely viewed. I requested to "unsubscribe" and to send a catalog, but have not received, but continue getting too many emails. I will be closing & canceling your website due to this once I receive my last order (paid for & "shipped" 3/17/25, but Fed-Ex has not picked up from your end yet. Marcus Kelly, Thomasville GA *******.

I ordered the retractable cargo straps and at the top of the add it clearly stated "free shipping". At checkout, the sales receipt showed $5.95 for SHIPPING. Not happy about this, but wanting the Rex tea InvestLink Social straps I placed the order and then chatted with the online customer service rep.

Although the chat took 20 minutes, I was able to get the shipping charge removed. Bad on American Trucks for very awkward advertising language, but good for America Truck for refunding the shipping, as they should have done.

Thanks